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IMPOS5IBLE

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  1. Hi all, the DQ has just come in, it’s not clear whether the defendant has selected mediation however I will go ahead and tick the yes box.
  2. Hi sorry I have attached it here. P2G96313864 - DEFENCE.pdf
  3. Thank you for the edit. Should I tick the "you are required to give details of your claim in the box below. If you wish, you may also send detailed particulars direct to the defendant. If you need to do this, please tick here:" box?
  4. The Claimant used the defendants courier service - reference number P2G xxxxxxxx to deliver a laptop, value - £250 to a UK address. On delivery it appeared that the parcel had been tampered with as the contents were missing and the box had been resealed. The defendant refuses to reimburse the claimant the full value of the item The defendant's requirement that a customer is responsible for insuring themselves against the defendant's own negligence or the criminality of its employees are unfair within the meaning of the Consumer Rights Act 2015 and therefore unenforceable. The defendant is in breach of contract. The claimant seeks £250, plus the court fee of £35 for a total of £285
  5. I have managed to get a first draft together for the particulars of claim and am looking to submit the moneyclaim within the next few days. I would appreciate if you could look over the particulars and give me some feedback. The Claimant used the defendants courier service - reference number P2G96313864 - to deliver a laptop, value - £250 to a UK address. The defendant breached the contract by tampering with the package before delivery; The package arrived with different tape compared to the one it was originally sealed with The package contents were missing upon delivery to the recipient The defendant refuses to reimburse the claimant the full value of the item The defendant's requirement that a customer is responsible for insuring themselves against the defendant's own negligence or the criminality of its employees are unfair within the meaning of the Consumer Rights Act 2015 and therefore unenforceable. The claimant seeks £250, plus the court fee of £35 for a total of £285
  6. Thank you for the brilliant email! I'll send that of ASAP
  7. I sent it on the 21st of November so it should expire on the 5th of December
  8. Parcel2go have responded to my letter of claim and gave the following response: As expected they haven't budged on the compensation, so I guess it is time to begin the money claim?
  9. Thank you for the amendments, I'll get that sent off now!
  10. Here is what I have drafted for the LOC, 21st November 2021 Letter of claim Parcel reference number – xxxxxxxx– enquiry number X X X Dear Sir/Madam, I posted a parcel (MacBook Pro 13) on 07/11/21 using your services, opting for Hermes. My parcel has arrived with its contents missing, and the box resealed. This suggests very strongly that my laptop has been stolen while in your care. I reported this, under the enquiry number xxxxxx, on 15/11/21. You responded on 20/11/21 with an unsatisfactory offer. My position is that I have paid for the delivery fee, and it is not for me to insure against the negligence of your courier or criminality of your employees. I am requesting a full reimbursement of the item price with a declared value of £250 and the £5.28 cost of carriage (Total 255.28). If I do not receive a satisfactory response from you within 14 days of this email, I intend to issue proceedings against you in the county court without further notice. Yours sincerely, xxxxx
  11. Good Afternoon, Parcel2Go have now come back with their official offer of £20 + shipping reimbursement, which of course is not acceptable. From what I've understood I've now got to reject the offer and send off my LOC. Would it be okay for you guys to have a quick look at it before I send it off? One other thing I have been considering is using a service like Lovetts to send the Letter before action as this maybe more successful, what are your opinions on that process? Thank you!
  12. Okay that might take some time. I believe there is a case on this site where an individual sent a LOC to both Hermes and the agent. So what i'll do is send a LOC to Hermes regardless and see if that causes them to cough up anything at all, and if they don't, continue with parcel2go and once the issue is resolved let the other party know the case is over?
  13. thank you for both of your inputs, as suggested I've had a closer read of the articles and have decided to pursue parcel2go as they are there ones who I have the contract with. I've raised another official claim with parcel2go, would you suggest waiting for there response now or going ahead with drafting and sending the LOC now?
  14. Ahh right thank you, I'm just having a read now, entering "P2G" gets some more recent results. One thing I've noticed is that parcel2go often chuck out the line about not choosing extra insurance, maybe that won't happen with hermes?
  15. I've been having a look around, there's not many recent posts about parcel2go but they do seem to cough up some amount of money, but not necessarily the full amount, Hermes seem as if they like to elongate the process but do pay out in full eventually? Im just not 100% who would be the best to pursue so would appreciate any input.
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