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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • leighb3ta
      Problem with The Sims on Macbook

      By leighb3ta · Posted

      Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • Hamz909
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By Hamz909 · Posted

      OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • FTMDave
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By FTMDave · Posted

      OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • purple_rain
      Faulty Laptop returned for free fix - advised DPD house no. of neighbour/my safe space - left parcel outside - it was stolen

      By purple_rain · Posted

      @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • purple_rain
      Faulty Laptop returned for free fix - advised DPD house no. of neighbour/my safe space - left parcel outside - it was stolen

      By purple_rain · Posted

      @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

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fermi

By fermi
in Debt Collection Agencies

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the_shadow

the_shadow

Posted
Posted
T

 

I thought of you IGNM, when one of the Marlin collectors pretended to be a solicitor when on the phone to a debtor;

outrageous behaviour;

if the solicitor condones this sort of deception, then he should be struck off!

 

I only watched it once but I thought he only said he was speaking on behalf of the solicitors not that he actually was a solicitor?

 

He may have given the impression to the person on the other end of the phone but I dont think he stated he was a solicitor? Am I wrong?

 

S.

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suziwong1012

suziwong1012

Posted
Posted
I only watched it once but I thought he only said he was speaking on behalf of the solicitors not that he actually was a solicitor?

 

He may have given the impression to the person on the other end of the phone but I dont think he stated he was a solicitor? Am I wrong?

 

S.

 

 

there was one bit where he answers as mortimer clarke and says i'll have to speak to marlin as they own the account

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beachcomber60

beachcomber60

Posted
Posted

It did end on bit of a low - why oh why end with the couple knee deep with debt to the council & utility companies - they are priority debts and nothing to do with banks, credit cards etc etc.

 

The saving grace is that we have gained some new members (Welcome ;) ) as a result of the programme, so in that respect it eas a success - five new members means five people they wont be able to harass, bully & threaten - those five people will then go on and tell their friends - the chain reaction has begun - the end is nigh to the dca's :grin:

 

Beachy

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overdone

overdone

Posted
Posted
I only watched it once but I thought he only said he was speaking on behalf of the solicitors not that he actually was a solicitor?

Can I do the same thing then? Can I say I am ringing on behalf of my solicitors without my solicitors knowledge or consent? Has this been decriminalised? Judging from last night we can all get heavy on the solicitor bit and they will not touch us if we use the same wording.

If my post helped you feel better, click my scales.

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lickthewallfatboy

lickthewallfatboy

Posted
Posted

I can understand why people who weren't armed with the info here could feel intimidated by these muppets,but I actually thought they were one of the more tedious DCA nuts to crack

 

not difficult,just stupidly persistent.......but I am in possession of their letter of surrender,so patience was its own reward ;)

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angry cat

angry cat

Posted
Posted

The question is;

how can the OFT allow this sort of Bad Business Practice to continue?

circumnavigation of the Guidelines, together with misleading and covert tactics.

 

"The OFT show their teeth but don't Bite"

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I've got no money

I've got no money

Posted
Posted
The solicitor is Mortimer Clarke:

The Law Society - Find a solicitor

 

Same office as Marlin;

One solicitor;

No Wheel chair access;

No Legal Aid;

No Fixed Fee internview.

Pretty much No Nothing.

 

I thought of you IGNM, when one of the Marlin collectors pretended to be a solicitor when on the phone to a debtor;

outrageous behaviour;

if the solicitor condones this sort of deception, then he should be struck off!

 

We all know this goes on, but this sort of bad practice needs to be stopped.

 

I agree totally

 

I am going to complain to the SRA - I'm also going to check - when I have time both the SRA Advocacy codes and also the CPR to see if its' possible to make an application to the court to have MC removed from the court record. I think the issue is that they do appear to be misleading everybody.

 

Incidentally - I now appear to have the only Solicitor there dealing with my case - he signed the last document I received and their file ref has changed to his reference...

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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the_shadow

the_shadow

Posted
Posted
ime sure he said

 

mortime clark sols

 

it stuck as i have them in court at the moment

 

Yes I realise that but your missing my point... Did he actually state he was a solicitor?

 

I can see a complaint to the OFT and the guidelines they breached in doing the above but whats to stop someone picking up the phone and stating you are through to xx solicitors if the address and phone number is registered with the SRA.

 

S.

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I've got no money

I've got no money

Posted
Posted
The question is;

how can the OFT allow this sort of Bad Business Practice to continue?

circumnavigation of the Guidelines, together with misleading and covert tactics.

 

"The OFT show their teeth but don't Bite"

 

The other thing of course is that perhaps we should be putting pressure on the OFT to take action. If we make complaints to the OFT and they don't take enforcement action potentially we can challenge the decision in the High Court through judicial review proceedings.

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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mandyjayne

mandyjayne

Posted
Posted

Mortimer clarke are who im at heads with also, and its who they mentioned...karen rogers is the name they use on any legal papers i receive, wonder where she comes into the picture

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I've got no money

I've got no money

Posted
Posted
Mortimer clarke are who im at heads with also, and its who they mentioned...karen rogers is the name they use on any legal papers i receive, wonder where she comes into the picture

 

another one is Rosa Atkinson Wilks...

 

They're not Solicitors...

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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angry cat

angry cat

Posted
Posted
I agree totally

 

I am going to complain to the SRA - I'm also going to check - when I have time both the SRA Advocacy codes and also the CPR to see if its' possible to make an application to the court to have MC removed from the court record. I think the issue is that they do appear to be misleading everybody.

 

Incidentally - I now appear to have the only Solicitor there dealing with my case - he signed the last document I received and their file ref has changed to his reference...

 

a one man band?

 

Do it IGNM, if this solicitor has given his consent to these misleading practices that is a disgrace.

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Bazooka Boo

Bazooka Boo

Posted
Posted
08712501434 - option 2 ;)

 

:lol::lol:Tis done, couldn't speak to Mark?? Maybe he was busy taking other celebrity phone calls:lol:

 

Although she was quite adamant I would have to ring Mortimer Clark, and was also adamant they weren't two of the same:grin:

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I've got no money

I've got no money

Posted
Posted
Yes I realise that but your missing my point... Did he actually state he was a solicitor?

 

I can see a complaint to the OFT and the guidelines they breached in doing the above but whats to stop someone picking up the phone and stating you are through to xx solicitors if the address and phone number is registered with the SRA.

 

S.

 

I think that its' the intention to mislead - they are claiming that MC are a separate organisation when in fact they are not...for example claiming to take instructions when you're not - essentially the client is also the Solicitor...you could try to argue (and this is just a random thought - which I haven't thought through yet) that the reality is that they are litigants in person who happen to employ an in house solicitor

 

It also has implications for the independence of the Solicitor...

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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