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    • whitelist - the same with mine....the battery had a mind of its own. i bought it for my Son...he'd shut it down and it would be completely off but the power light would either stay on or flash...also it wouldnt start properly, had cmos errors on boot and other stuff.   i bought it through HP store on ebay ..brand new. after 6 days of receipt i recieced an email from HP asking if i was happy...i returned an email saying no and that i want to send it back as it was faulty (basically the email served as a reminder for me to leave them good feedback lol...not as a geniune enquiry to actually make sure i was happy with as they didnt reolve the issue when i was not) after trying to sort it for a couple of months with HP not replying, not offering a solution etc i finally got passed tech support who confirmed it was faulty. i then had to return it to their factory. this is where its gets beyond worse...waited 3 times for parcelforce to collect - they didnt. in the end HP sent me a label which i had to take to the post office - not good as im disabled with a mobility disability. then they asked for my bank account number to issue the refund. they hardly ever replied to my emails and it took over a month and a half to refund me once they had received the laptop back. no explanation, no progress emails, no updates. i kept emailing them on a daily basis as no one would reply to my emails through the website, forum, internal email addresses and even phoned 3 different departments who basically had no idea what to do or what was going on and did not help...they couldnt even tell me when the refund would be issued, let alone why it hadnt been done already. on the forums theres other customers who've had to wait 6 weeks , 2 months , over 2 months etc...it seems as though HP like to with hold peoples money to earn interest on the money in their account. i spents days phoning and emailing them - even sent a recorded letter. at the begining i phoned citizens advice and they said i am entitled to put back into the same financial position as before i lost the out of pocket expenses ie: compensation for my time and recorded letter sent etc. ive started a martin lewis 'resolver' case with them and basically in a snotty reply they told me im not entitled to compensation which is contradictory to what citizens advice told me. i was just wondering if theres any .gov website or law/legislation that i could reply with and say "no your wrong - please compensate me"
    • LBC is here. Complete with a note showing a phantom payment. What to do next?
    • I suppose it doesn't make a massive amount of difference as Kev has never had the guts to do court - well at least not yet - but to me the number of cards played still needs to be reduced.  Given the OP has already referred to the "very busy and overflowing car park" in the appeal I'd refer to that and tell Kev to go and look up case no.3JD08399.
    • thanks ftmdave again for the help with letter. thanks lookinforinfo for the info, im glad i found this forum as its a great comfort and relief to know ive dont the right thing as i wasnt too sure at first. and good to know what excel are really like.   thanks guys.
    • Hello!  First timer on here, discovered this amazing site and threads on debt issues only yesterday. After never having a bad debt in my life, almost 2.5 years ago I was scammed by my now-ex partner who calculatingly manipulated me into taking out a bounceback loan, 2 personal loans and a credit card.  He took all the money via ruthless deception, every penny, as well as the car (bought with unsecured personal loan) and all my furniture, personal belongings and even most of my clothes as well.  I'd packed up my life to move to another part of the country with him, only to discover he'd scammed me and been clever about it, so he directed the removal truck to a location unknown to me (never saw my stuff again!), and car is registered into someone else's name.  All this happened abroad.  I have won a criminal case against him abroad and he has been given a custodial sentence (which he is appealing while on bail), but it is difficult to get financial reparation so I am left with over £40k of debt to my name in the UK.    I am in my mid-50s, and have no assets whatsoever, I still live abroad (renting) and cannot afford to return to live in the UK due to the debts and decreasing income. It's been devastating and I've been struggling enormously since it happened (Jan 2022).  I have been suicidal at times. I was making combined loan/cc payments of £1300 monthly for over two years, but I'm self-employed (sole trader) and my UK-based small business has suffered 70% loss of income since Oct 2023 due to changes affecting government funding for the market I provide services to.  My income is commission-based, and has reduced to an average of £1200 per month. As I currently live abroad (outside EEU), I am not resident in the UK for tax purposes and haven't been for more than 3 years (my work is done remotely outside the UK, even though my clients are in the UK and payment is received into my UK bank account).  That means I am not entitled to an IVA or bankruptcy options.  My only option in terms of a debt repayment solution is a DMP. I maintain a UK correspondence address (my mother's home) and use this for my bank account, loans, credit cards etc.  I have only informed HSBC (bank acc) and one loan company that I moved abroad and that the UK address is only a correspondence address (been scared of potential consequences of informing them, even though I don't know what they could be or if there would be any). My worst fear is being taken to court, bankruptcy, etc, and my bank account and income being controlled and all surplus income above basic needs being taken etc, when I literally have almost nothing in life at this stage and desperately want to try to rebuild my life somehow and have some normality again.  Perhaps even move back to the UK if I can afford to. I've contacted all my creditors except cc (it's an HSBC card so am concerned it would affect my bank account with them.  I also bank abroad with HSBC and have global-linked accounts with them).  All interest has been stopped on my loans since April (period of 4 months on two loans, 6 months on bounceback loan with Pay As You Grow option agreed).  Continued so far to pay at least minimum payment on HSBC credit card.  I spoke to PayPlan yesterday and they've worked out a DMP paying £289.50 per month for 11 yrs 7 months, with annual reviews - not signed up to it yet, and concerned about customer reviews I've read about them demanding double payments a year or so down the line and not making payments to the creditors for long periods, etc.  Frightens the life out of me trusting them with the limited money I have - I don't want to go out of the frying pan into the fire in terms of stress that could last years, going by some of the horror story reviews. Considering the DIY DMP option, dealing directly with my creditors myself.  But not even sure going down the DMP route is the best option.  What do I gain from doing that? Sounds like I will still end up with an arrears or even a default record on my credit file even with a DMP, and I will be paying money I really need to help me get my life back on track, especially as I don't even have a full state pension entitlement - would be better used to pay missing years into that, surely, if I do have some surplus?  Either way, with or without a DMP, I won't be able to borrow so how would a bad credit score affect me anyway?  Seems like it could be best to allow them to go to default in the hope that it can all be SB-ed after 6 years. At this early stage, I know I will benefit from advice here about what route to go down and pros & cons/risks etc of: a) DMP with PayPlan b) DIY DMP c) Going down the default route in hope of debts being sold to DCA and not paying anything further with result that it is all SB-ed after 6 years. Struggling to pay off the loans for the next 11 years @ £289.50 seems daunting and such a long time, when I really need every penny to restart my life, regain some dignity, restore my mental health etc... I hope someone here help me make the right decision at this point, before I've committed to anything or have paid lots of money for years with little dent into the loans.... Details : HSBC Bounceback Loan (unsecured):  taken Dec 2021, original amount £9000, 2.5%.  Currently owe £4950.  Monthly payment:  £159.  Not missed any payments, but agreed PAYG option in April - full holiday for 6 mths, restart payments at £73.00 in October, term extended to 2030. TSB personal Loan (unsecured) - taken Aug 2021, original amount £23,000, 9.2%.  Monthly payment £475.  Currently owe £14,550.  Missed 2 payments. Interest stopped since April, no payments offered or made.  Situation to be reviewed prior to default - which will be after 4 missed payments). Sainsburys personal Loan (unsecured) - taken Jan 2022, original amount £25,000, 8.6%.  Monthly payment £514.  Currently owe £14000.  Missed 2 payments.  Interest stopped since April, made 1 payment of £50.00 on 7 May (offered to pay £50/month until situation reviewed prior to default - which will be after 4 missed payments). HSBC credit card APR 18.9% - £6900 currently owing, continuing to pay at least minimum payment (£180/month), not contacted them so far. Applied for Starling bank account, as advised by PayPlan to have a separate a/c from my HSBC one as they would have the right to take money from my account to pay off my HSBC cc debt if I stopped paying that. Sorry this is so long and a big thank you for reading down to the end!  I hope the detail helps with advising me on best course of action and possible/likely consequences.      
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H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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JonCris,

 

I'm sorry I dont think I understand what you mean. Are you saying that companies are attempting to apply a direct debit for the same item several times in one day? And with regards to cancelling any direct debit, surely the bank will cancel it immediately/within 24 hours on receiving such an instruction from their customer?

 

TheyrCriminals

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£8 per uncleared item unlawful Penalty Charge per day X 28 Charging days = £224 (...the single person's Dole money for 28 days is ONLY £242 btw)

 

£35 per uncleared Charge would have to be re-presented SEVEN times in that particular same 28 Charging day period to be MORE expensive.

I suggest that this would simply NOT happen...A couple of times perhaps...but SEVEN??...nah

 

As NO doubt U will appreciate, a person on limited funds would NOT be able to Credit their current account as quickly, nor sufficiently enough, to be able to cover the Cost of the enforced unlawful Penalty Charge, the same as what a person in F/T employment could.

Therefore the original £8 per day unlawful Penalty Charge per uncleared item would continue 'infinitum', regardless of the number of times the uncleared item was ever re-presented, until such time as the O/D was brought back into Credit so as to allow the next months DD's etc to clear.

 

Thus the poor become even poorer...to help finance those that MAY save the odd bob or two under the NEW T&C's...:(

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MilkTrayMan,

 

Barclays will not charge you £8 per day for the same bounced item!! It will charge you £8 per day if you bounce 1 item every single day!

 

You said:

 

Thus the poor become even poorer...to help finance those that MAY save the odd bob or two under the NEW T&C's...:sad:

 

Please elaborate.

 

TheyrCriminals

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...Barclays will not charge you £8 per day for the same bounced item!! It will charge you £8 per day if you bounce 1 item every single day!...

BARCLAYS' NEW OVERDRAFT CHARGES

£22 for each five-day use of the Personal Reserve

£8 for each guaranteed but unauthorised payment

£8 per day for each bounced payments above overdraft limit (up to five per day)

 

It is the early hours of the morning, but the above is my understanding of the proposed NEW Costs.

I have only briefly looked at the OLD Costs, but on reflection they seem astronomically exorbitant if the person's O/D limit is exceeded...

 

BARCLAYS' CURRENT OVERDRAFT CHARGES

£30 for each guaranteed but unauthorised payment (up to three a month)

£35 per day for bounced payments above overdraft limit

27.5% interest rate when paying back each unauthorised payment

 

At 2nd glance there DOES seem to be a significant reduction per day in the unlawful Penalty Charges aspect...:oops:

...That will teach me to check the small print...:rolleyes:

 

However...That STILL doesn't explain nor excuse, the STILL unnecessarily complicated + high unlawful Penalty Charges that Barclays have concocted as a replacement, in answer to the financial dilemma's that face it's 'less profitable' Customers.

 

 

 

...:)

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JonCris,

 

I'm sorry I dont think I understand what you mean. Are you saying that companies are attempting to apply a direct debit for the same item several times in one day? And with regards to cancelling any direct debit, surely the bank will cancel it immediately/within 24 hours on receiving such an instruction from their customer?

 

TheyrCriminals

 

The customer will know nothing about it as the banks have dispensed with the need to advise you of the rejection & you will only discover it either when you check your balance or your card is rejected at some retail outlet

 

Also sometimes when trying to cancel a DD the bank clerk will tell you (even though it's rubbish) you can't as that instruction has to come from the receiver

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It dose not matter how much they charge us if we were not given the chance to negotiate the price it is an unlwful amount.

 

As the contract can not be enforced in a court of law.

 

If a judge enforces an unlawful contract he is infact breaking the trust he is implidely given by the court through an employment contract he has signed witht he court in good faith.

 

The words your hounor should not aply as delaying this process is breaking our human rights.

 

This is a court of law they are abuseing "NO" person is above the law in the UK.

 

If you play this way with the banks you play into there hands.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

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UCTCR's

 

Why it is so improtant that these regulations apply as well as other regulations. There seems to be some confusion as to what the terms mean.

 

I dont no why because it looks like plain intelligeble English to me

 

The Unfair Terms in Consumer Contracts Regulations 1999

 

Unfair Terms

5. - (1) A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.

 

(2) A term shall always be regarded as not having been individually negotiated where it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term.

 

(3) Notwithstanding that a specific term or certain aspects of it in a contract has been individually negotiated, these Regulations shall apply to the rest of a contract if an overall assessment of it indicates that it is a pre-formulated standard contract.

 

(4) It shall be for any seller or supplier who claims that a term was individually negotiated to show that it was.

 

(5) Schedule 2 to these Regulations contains an indicative and non-exhaustive list of the terms which may be regarded as unfair.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

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I thought this was important to include as the banks seem to be relying on some of this as a defence.

 

Assessment of unfair terms

6. - (1) Without prejudice to regulation 12, the unfairness of a contractual term shall be assessed, taking into account the nature of the goods or services for which the contract was concluded and by referring, at the time of conclusion of the contract, to all the circumstances attending the conclusion of the contract and to all the other terms of the contract or of another contract on which it is dependent.

 

(2) In so far as it is in plain intelligible language, the assessment of fairness of a term shall not relate-

 

 

    (a) to the definition of the main subject matter of the contract, or
     
    (b) to the adequacy of the price or remuneration, as against the goods or services supplied in exchange.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

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Sorry for clogging this thread up firther but I do belive this si relavant to the topic of this thread. Have a look at (I)

 

 

SCHEDULE 2Regulation 5(5)

 

 

INDICATIVE AND NON-EXHAUSTIVE LIST OF TERMS WHICH MAY BE REGARDED AS UNFAIR

 

1. Terms which have the object or effect of-

 

(a) excluding or limiting the legal liability of a seller or supplier in the event of the death of a consumer or personal injury to the latter resulting from an act or omission of that seller or supplier;

 

(b) inappropriately excluding or limiting the legal rights of the consumer vis-à-vis the seller or supplier or another party in the event of total or partial non-performance or inadequate performance by the seller or supplier of any of the contractual obligations, including the option of offsetting a debt owed to the seller or supplier against any claim which the consumer may have against him;

 

© making an agreement binding on the consumer whereas provision of services by the seller or supplier is subject to a condition whose realisation depends on his own will alone;

 

(d) permitting the seller or supplier to retain sums paid by the consumer where the latter decides not to conclude or perform the contract, without providing for the consumer to receive compensation of an equivalent amount from the seller or supplier where the latter is the party cancelling the contract;

 

(e) requiring any consumer who fails to fulfil his obligation to pay a disproportionately high sum in compensation;

 

(f) authorising the seller or supplier to dissolve the contract on a discretionary basis where the same facility is not granted to the consumer, or permitting the seller or supplier to retain the sums paid for services not yet supplied by him where it is the seller or supplier himself who dissolves the contract;

 

(g) enabling the seller or supplier to terminate a contract of indeterminate duration without reasonable notice except where there are serious grounds for doing so;

 

(h) automatically extending a contract of fixed duration where the consumer does not indicate otherwise, when the deadline fixed for the consumer to express his desire not to extend the contract is unreasonably early;

 

(i) irrevocably binding the consumer to terms with which he had no real opportunity of becoming acquainted before the conclusion of the contract;

 

(j) enabling the seller or supplier to alter the terms of the contract unilaterally without a valid reason which is specified in the contract;

 

(k) enabling the seller or supplier to alter unilaterally without a valid reason any characteristics of the product or service to be provided;

 

(l) providing for the price of goods to be determined at the time of delivery or allowing a seller of goods or supplier of services to increase their price without in both cases giving the consumer the corresponding right to cancel the contract if the final price is too high in relation to the price agreed when the contract was concluded;

 

(m) giving the seller or supplier the right to determine whether the goods or services supplied are in conformity with the contract, or giving him the exclusive right to interpret any term of the contract;

 

(n) limiting the seller's or supplier's obligation to respect commitments undertaken by his agents or making his commitments subject to compliance with a particular formality;

 

(o) obliging the consumer to fulfil all his obligations where the seller or supplier does not perform his;

 

(p) giving the seller or supplier the possibility of transferring his rights and obligations under the contract, where this may serve to reduce the guarantees for the consumer, without the latter's agreement;

 

(q) excluding or hindering the consumer's right to take legal action or exercise any other legal remedy, particularly by requiring the consumer to take disputes exclusively to arbitration not covered by legal provisions, unduly restricting the evidence available to him or imposing on him a burden of proof which, according to the applicable law, should lie with another party to the contract.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

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was it today we were supposed to hear about the historical terms??

 

http://www.oft.gov.uk/shared_oft/personal-current-accounts/banksqa300508.pdf

 

 

Timeline of test case

 

-------Date .............................Milestone

 

7 September 06 .............. Initial review into unarranged overdraft charges

26 April 07 --------------- Launched market study and UTCCRs investigation

26 July 07 --------------- Commenced test case proceedings

17 January 08 ------ ----- First High Court hearing on preliminary issues

24 April 08 --------------- Judgment delivered on preliminary issues

22-23 May 08 ------------ Case Management Conference

7-9 July 08 ---------- ---- Further High Court hearing on preliminary issues

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  • 3 weeks later...
What is your authority for that proposition?

 

 

What?

 

That view comes after reading the unfair contract terms act.

 

The master of rolls has strategically paused thousands of claims on the basis of an idustry that is in virtual crisis due to its own devlopment.

 

I am a british citizen I have the power to vote for who ever I see fit.

 

I did not get to choose the current Primeinister.

 

If you think this has no rellavence then there is something definatly wrong somewhere.

 

I have the right to choose I was denied that right how can I trust these people who take that right away from me?

 

They talk about libities and they pick and choose which ones we can and can not have. That is not liberalism thats republicanism.

 

You talk about what right I have well i have the right of expression.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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Calm down, Josh, I think Aequitas is not criticising your right to post your opinions, he's asking you the legal authority on which you base your assertions (precedents, etc...) :-)

 

For example, if I were to talk about the 6 months reverse burden of proof in a consumer case, the authority would be the Sales of Goods Act 1979 (as amended). You get the gist. ;-)

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;)Well bookworm,

 

 

I remember somewhere it said the UTCCR's gives the judge the authority to make that judgement through the Sales of Goods Act 1979.

 

Was that in the OFT defence?

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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Sorry if the way I posed my question caused offence. You are of course free to make whatever assertions you like about the law.

 

I do not think there is any authority to back up your proposition and it is not to be found in the UTCCR. Indeed, it is my view that the UTCCR do the exact opposite. Regulation 6 (2) says:

 

In so far as it is in plain intelligible language, the assessment of fairness of a term shall not relate...to the adequacy of the price or remuneration, as against the goods or services supplied in exchange

 

So, the Regulations specifically exclude the possibility that any enquiry can be made as to the level of any charge. What the Regulations do permit (at least according to the current state of play) is that any of the banks' term imposing charges can be subject to assessment as to fairness - something quite different.

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Terms to which these Regulations apply

3.—(1) Subject to the provisions of Schedule 1, these Regulations apply to any term in a contract concluded between a seller or supplier and a consumer where the said term has not been individually negotiated.

 

(2) In so far as it is in plain, intelligible language, no assessment shall be made of the fairness of any term which —

    (a) defines the main subject matter of the contract, or

 

    (b) concerns the adequacy of the price or remuneration, as against the goods or services sold or supplied.

 

(3) For the purposes of these Regulations, a term shall always be regarded as not having been individually negotiated where it has been drafted in advance and the consumer has not been able to influence the substance of the term.

 

(4) Notwithstanding that a specific term or certain aspects of it in a contract has been individually negotiated, these Regulations shall apply to the rest of a contract if an overall assessment of the contract indicates that it is a pre-formulated standard contract.

 

(5) It shall be for any seller or supplier who claims that a term was individually negotiated to show that it was.

 

Is the above section the section you refer to?

 

Lets take this one for starters.

 

(4) Notwithstanding that a specific term or certain aspects of it in a contract has been individually negotiated, these Regulations shall apply to the rest of a contract if an overall assessment of the contract indicates that it is a pre-formulated standard contract.

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

We are being sued for Libel. Please help us by donating

 

Please support the pettition to remove Gordon Brown as he was not elected primeinister. He was elected Party Leader something completely different.

 

http://petitions.pm.gov.uk/gordan-brown/

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JOSH IOU, have you read the test case judgement?Paragraph 328 onwards deals with the 1999 regulations which seems to incorporate some of the things you have mentioned.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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