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Found 15 results

  1. Hi all. My father had a cardiac operation and was under the impression that axa ppp healthcare would be paying for it as he had a policy with them. After the operation axa ppp healthcare turned around to say that it would not be covered as my father went in to the doctors once (around 4 years before) because he complained of chest discomfort due to some gas. This turned out to be utter nonsense and non related and we thought the claim would be upheld. Axa then turned around and said he would now not be covered as he may have been diabetic. We wrote to axa regarding
  2. Please could you help as I am aware that this type of company has big legal jargon that I could easily trip up on. I have been declined cover as AXA PPP deem my condition to be pre exisiting despite my GP and consultant confirming that it is is not. Furthermore AXA PPP state that previously experienced symptoms are not covered. This effectively means if any ailment symptomatically produced cold-like symptoms for example, (and many do), they can get out of paying on a subsequent claim because you went to the docs for a sore throat! Whilst researching my appeal, I attem
  3. Up to 10,000 Axa pet insurance customers are being moved to NCI Insurance as Axa leaves the market to concentrate on "key products" – motor, home and travel cover. By August 30 2015, all customers will be shifted on to NCI's insurance books. NCI told MoneySavingExpert that it would provide "similar levels of cover" to Axa, and will "continue to insure any medical conditions identified while customers were with Axa under the terms and conditions of the new policy." But a number of customers who have already been moved to NCI say they are facing huge price hikes, part
  4. Hi I am hoping for some much-needed advice! Last December our beloved cat suddenly became breathless. The vet diagnosed heart failure which he tried to treat with surgery and medications. Sadly after 2 days we had to have her put to sleep. I have RSPCA Gold Pet-insurance, underwritten at the time by AXA. I contacted them for a claim form which arrived and I completed it. As agreed I paid the Vet directly the £75 policy excess and left them with the claim-form for them to finalise and send to RSPCA Insurance. The total bill came to around £1000 I think. I heard nothing more until 2 we
  5. Hi All, Unfortunately my fiancee lost has her engagement ring. It was lost sometime during a 48 hour time window. During this time she was only out of the house for 3 hours. The insurance company told me during my initial phone call that it was insured as my policy covers individual items up to the value of £12,000. After a more detailed discussion with my fiancee they have decided to reject the claim as they say there is a possibility that it was not lost within the property but outside. In my opinion its far more likely it was lost inside the property as she was only outs
  6. Hi folks hope you can help me here, something got highlighted on my wife's bank statement as we were checking through all direct debit payments, there was a payment for £49.00 to AXA, we didnt know what this was so we phoned them to find out it was for home insurance cover! The story goes, August 2011 we took out home insurance over the internet, my email at the time was a sky.com one as we had sky broadband, in October 2011 we changed broadband provider to BT so the sky email address was now obsolete. August 2012 Axa said they sent an email for auto renewal and as we didnt reply (cause
  7. Hi All First post here, happy new year to you all I am writing on behalf of my wife who has been suffering from Graves disease (a thyroid condition) and thyroid eye disease for approx 18 months. She has needed regular (ranging from weekly to bi monthly depending on severity of the condition) consultations with her consultants throughout that period. Recently we received a letter from AXA PPP stating that from the 5th Jan 2014 they would no longer be covering any claims made on these conditions as they now consider her illness to be chronic rather than active. All of her co
  8. Thousands of customers passed on from building societies and banks to Axa Wealth were not warned of the risk of investing in Isa funds and investment bonds and are in line for full compensation from any losses. AXA Wealth, part of the global AXA Group, has been fined £1.8m by the Financial Conduct Authority (FCA) for failing to give suitable investment advice to customers passed on to it from banks and building societies. The regulator said 26,000 customers were wrongly advised in a range of investment products while Axa staff pocketed lucrative bonuses for making the sales. According to
  9. How do all, hope I can get some advice on this one. On buying our first house in September 2011, my partner and I took up buildings and contents insurance with Axa. On 2nd January this year, we were hit by 90mph winds and all of the ridging tiles and a number of roof tiles were blown off. The ridging tiles plummeted off the roof, tearing off a section of guttering and landing in my conservatory, bursting two of the roof panes in there. Not the best start to the year. I got in touch with Axa an hour or so after the damage and their adviser was pretty helpful, they broke the cla
  10. I'm just after some advice and opinions please? I took out my car insurance policy with auto-direct on 21st May 2013. As part of my insurance, I also had key cover. This stated that if I lost any keys attached to the key fob that they supply, I can make a claim on costs incurred as a result of replacing them. On the 29th May 2013 I had the misfortune of losing my car keys. At this point, I had not received my key fob so reluctantly paid the £170 it cost me to get somebody out to cut a new set of car keys. As of today, I have still not received my key fob. Maybe its just me
  11. Hi everyone I'm new to all this and am just starting the road to reclaiming several lots of PPI! My first one is with The Funding Corporation. Unfortunately we are only going by the paper work we have as we can't remember the details. Basically we took out a loan with TFC for £10,000 plus PPI for £2170, plus interest at 6.9 totaling the loan to £14,505 of which £2587 is PPI. Husband had a full time fab job with full sick pay etc etc. He also had life insurance. We would never have knowingly added £2587 to a loan without thinking it was compulsory. It appears to me this is 'fr
  12. I was wondering if anyone on the forum had an idea of how long it takes for the Financial Services Ombudsman to finalise their reviews. We had our car stolen in February last year. Our Insurer, Swift Cover/AXA said that there wasnt enough theft damage to prove the car was stolen. They sent an email to the Ombudsman to us by mistake where they stated that they thought me and my wife either crashed the car ourselves or gave permission to someone else who we knew to drive and they crashed the car. Our defence to this is simple - we're fully comp, so if we did crash it, we would just pay our
  13. Hi I am hoping someone on here can advise me. We paid AXA commercial insurance for a couple of years for our 1 van business. Also allowed on the policy were our two family cars. In November 2011 - our employee had an accident in our van. The van was very badly damaged and took so long for this to be sorted out with the insurers that our business had to cease trading - which was a very difficult and stressful time for us. Because we had to cease trading AXA cancelled our insurance policy completely even though we were happy to continue paying the premiums for the rest of the y
  14. Hi All, I was advised by Northern Rock to take out a mortgage paysafe plan in 1988. The plan was with the Provincial Insurance Co who were taken over by UAP in 1994 and they were taken over by AXA in 1997. I have asked AXA for contact details in order to submit a claim and they advise i contact the Provincial Insurance Co??????..... .....i would if they were still around!!!!! Has anyone got contact details for AXA please or am i better off claiming against Northern Rock (Virgin). Thank you. Wilfy
  15. Hi Through my mothers AXA Sun Life funeral insurance we got a payout almost for years ago. The money was paid directly to the funeral home and i am the Personal Representative for the estate. There were insufficient assets at the time to cover all the debts and i had to take a personal loan to cover everything which i am still paying. We did everything right, supplied the deth certificate on which they based the payout. It was their error in overpaying us and if she had died 12 hours later the amount would have been correct. They sent all previous letters addressed to my mo
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