Jump to content


  • Tweets

  • Posts

    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Contacting Ebay UK


Marcel B.
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2493 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

 

Although I'm not a UK citizen (I'm Dutch) I have done a lot of business through Ebay UK over the past years, mainly offering classic car parts for sale for which the market is better at your end.

All went well, 100% positive feedback, until a few months ago when a buyer claimed no to have received the item I sent off to him.

As I had no reason to doubt his honesty I trried to work out a solution, eventually sending a replacement item.

During the time the matter was pending, I contacted Ebay Holland (a bit easier for me language wise) to discuss who was to foot the bill for the loss.

Like Ebay UK they claim rather loudly on their site that they 'guarantee that the buyer gets him item or his money back'.

The people I mailed at Ebay Holland kept on denying any responsibilty, saying the matter should be solved by reasoning between buyer and seller.

Eventually I gave up as I got the same reply every time, although in different words.

What I want to do now is to contact Ebay UK, preferably someone a bit higher up the tree, and ask what is to be done.

After all, they give guarantees to the buyer, not me, I'm just trying to be helpful to the buyer.

I have tried to contact Ebay through the website, but couldn't find a proper link, I'm just been shoved about between topics that I don't think are relevant.

So, if anyone can help me with an address, email, street or what have you, I will follow this up.

I intent to start of politely, as the matter is new to them, but as said, don't know how to get in touch.

Thanks,

 

Marcel

Link to post
Share on other sites

Sure I will.

I don't consider myself a trouble maker, but I feel I've been brushed aside far too easy by Ebay Holland.

I think Ebay should at least bear some of the burden, the amount involved is just over GBP 100, so I am not arguing over a tenner or so.

Will post more later, as said will start off politely as the person I am going to mail to is not yet familiar with the matter.

 

Marcel

Link to post
Share on other sites

So what happened is that you sent an item and the recipient claimed not to receive it, yes?

Sorry but what do you expect eBay to do? They have no responsibility for that. You would need to claim from whatever courier you used to send the original item.

Link to post
Share on other sites

That's indeed what happened.

What I want is an answer from Ebay how valuable their claim is that the customer gets his item, or his money back.

That's a guarantee from their side, not mine.

Apart from that, Ebay charges commission, for inserting your item on their site + the final value fee. Fair enough.

However, they also charge commission for the postage costs, that have nothing to do with the value of the sold item. In my view, the latter suggest some kind of cover from Ebay for lost items, too.

These two facts to me are contradictory with the position of Ebay Holland, who claim that's it's just a problem that buyer and seller should solve among them.

Don't know about my chances, but willing to give it a try, as I don't consider my view of things unreasonable.

Link to post
Share on other sites

  • 2 weeks later...

Have you made a claim against your courier yet?

 

 

The liability for the loss of your part is with them.

 

 

Go get 'em!

 

 

If you do eventually get a response from ebay it will probably simply point you to the relevant part of the user agreement in which you agree with all of Ebay's T&Cs, including the refund for items not received.

Link to post
Share on other sites

Received a reply a couple of days ago from Ebay on behalf on Ms. Lawler.

No real content, but promise to check and inform me at a later time.

Meanwhile I will contact the postal services over here, and see what they have to say.

Link to post
Share on other sites

  • 1 month later...

It’s been some time but here’s an update.

Unfortunately the postage services over here couldn’t / wouldn’t offer assistance, as the matter was too far in the past ( I have lost a fair bit of time communicating with Ebay Holland).

I have tried to contact Tanya Lawler, after the second attempt I got a reply from someone who appears to be her deputy, Ellis Stijns.

The answer was polite but a solution was not offered, according to Mrs Stijns it’s up to the buyer and seller to solve this among themselves. In practice this means that the payment made the buyer is blocked on Paypal, the seller can’t withdraw the amount paid.

In my case I sent the buyer a replacement item, which I happened to have (I’m not a trader), and the payment was released again.

It would be more fair if smiling Tony, whom I face on every page of Ebay, would claim that Ebay doesn’t give any guarantees, but the seller is left to clear up the mess.

If I hadn’t sent the replacement item I assume the payment would be refunded to the buyer, as the small parcel was not sent via track and trace.

The advice given by Mrs Stijns was to send all parcels via track and trace, which has two advantages for Ebay: Less chance of items getting lost in the mail (and claims from buyers), and still more profit because they can charge commission over a higher amount of postage.

Disadvange for the buyer would be higher cost (as every seller will count with higher postage which he ultimately wants the buyer to pay) and for the seller less chances of a sale, especially with the relatively low value items I sell, in which case normal postage already doubles or triples the amount the buyer has to pay for the actual item.

I have sent several messages to Ebay UK, and in most cases I had to ask twice before getting a reply. My latest mail dated the 3.rd of June is still unanswered.

Bottom line is probably that all this is legal, and that those who do not agree with the way Ebay handles this should not deal through them.

If anyone has other ideas I’d welcome them, otherwise I’ll just have to consider this matter finished and accept my loss.

Link to post
Share on other sites

  • 3 weeks later...

Oh but ebay do guarantee the buyer their item or their money back.

 

What they dont tell you (the seller) is that it is funded by you.

 

Should a buyer claim that an item has not arrived and delivery can not be proven by on-line trackable means then ebay will, providing they paid via paypal (an ebay owned company) remove the funds from the sellers paypal account, putting it into arrears if funds not available and return the payment to the buyer.

 

In the case of item not as described, the same applies only it is supposed to be on return of the item although there are many, many cases of returns not being effected yet sellers made to refund.

Link to post
Share on other sites

  • 2 years later...

The email address is most useful and noted with thanks.

 

What I need is the current registered address for eBay (UK) Limited,

 

 

I tried taking them thru MoneyClaimOnline a couple of years back but they never responded to the court papers served upon them,

 

 

I'm presuming that I provided the wrong address,

now I have two cases to serve upon them so if someone can confirm their current registered address.

 

So far, from Google, I have four different addresses:

 

eBay (UK) Ltd, Carmelite, 50 Victoria Embankment, Blackfriars, London EC4Y 0DX

 

Whittaker House, 2 Whittaker Avenue, Richmond, Surrey TW9 1EH

 

Ebay (UK) Ltd, Hotham House, 1 Heron Square, Richmond, SurreyTW9 1EJ

 

5 New Street Square, London, EC4A 3TW

Link to post
Share on other sites

threads 2yrs old

start a NEW THREAD

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2493 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...