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Everything posted by MaxxPower

  1. My mum sold a house a short while ago where the gas was suppled by eON. We submitted a final meter reading to them and on 7th May they produced a Final Bill for £42.42, which was paid on 9th June and her online account shows this was paid. However this morning she received an email from a Debt Recovery company named LCS saying they were collecting £13.10 due to an unpaid balance owed to eON. At first we thought it was a scam and the mail had gone to her junk mail, but on doing some checks we have found that despite eON producing a final bill of £42.42, on 7th June the account shows "Adjustment £10" which added £10 to the account balance owed, but they did not produce any additional bill or update the final bill, nor send any e-mail notification of this. So when we got something stating "Final Bill" we simply followed the link, paid the amount it owed and thought that was that. She's calling eON this afternoon to find out what's going on, but I'm worried that eON will have reported something to her credit file, or refuse to retake this debt from LCS. Also, can they sell a debt on so quickly? We're talking 3 weeks since they added this 'adjustment' to the account and in that time they have not made any contact whatsoever to say that there was an account balance owed after the Final Bill (Which again, their PDF invoice states "FINAL BILL" on) was issued. The Final Bill also clearly states that it was based on Actual Meter Readings. Is this £10 some kind of late fee they added due to it taking my mum a while to pay the final bill? But if so why was there zero contact from eON in regards to it? The Final Bill says "It's important to pay your bill as soon as possible to avoid late payment fees" but has no indication on it of what those late payment fees would be, nor after how long they would apply. For the sake of £13.10 I'm tempted to just pay and be done with it, but my main concern is that eON or LCS will have put something on her credit file, along with eON making zero attempts to contact her via e-mail to request the balance (They have her e-mail address as that is how all previous bills have been sent). Unfortunately trying to convince her to sign up for one of the free credit reports online is an exercise in futility, as she's utterly convinced that the act of signing up for one will adversely affect her credit rating/scores.
  2. It almost certainly isn't a genuine Apple Screen, at the very least not a brand new one, Apple do not supply third parties with repair parts, they are notorious for this and it's part of their strategy to boost sales of newer iPad/iPhone models by making older ones as difficult to repair as possible. He will have used either an after market screen or a second hand screen pulled from another iPad.
  3. Also, if it was in Sleep mode then it was turned on, even if in a low power mode. So the previous advice of "Don't leave a laptop switched on whilst it's on a bed" would still stand.
  4. Sometimes you can, but some suppliers will block new customer offers at the same address as the current account in order to stop exactly this scenario, as a lot of people have taken advantage of that loophole in the past with several providers
  5. You're almost definitely a contractor working under an Umbrella Company from the sounds of things. This is a pretty standard arrangement. Your contract is with Payroll company X but you work at the location of Company Y. Under that kind of scenario you are liable to pay both Employer and Employee NIC.
  6. Unfortunately this has been a very common tactic in Currys/PC World for a long time. Basically they give you the service plan first month free, or some other service related item, for 'free' by discounting it from the price of the TV/Laptop. The reason for this is that the stores get better results for selling these services as they're high profit margin items. Whilst individual staff no longer receive commission, the store as a whole are still performance based on these service items and if they sell enough then everyone gets a bonus. It's essentially commission but just shared now. Make sure that you were't signed up for any kind of Direct Debits as well for a recurring service plan. The way their service plans work is that you pay for the first month upfront in the store, then a direct debit continues every month after that unless you cancel it during the first month.
  7. The retailer is responsible. Their "30 day return policy" is meaningless. By law they are responsible no matter what their own policies might say.
  8. You should still be able to get a paperless version of your utility bill from your energy provider via their website. This will be exactly the same as the one they used to post to you, just as a digital file for you to print yourself if needed
  9. Someone correct me if I'm wrong, but I believe you'll likely need the mortgage providers permission to rent the house out as well. It's also possible that this will result in the type of mortgage you have changing which may result in an increase in the mortgage payments.
  10. It's one thing to try and make people think they're compulsory, but just outright saying "We've booked an appointment to come fit one without even asking" is taking it even beyond that. Just today they sent another two e-mails, one saying "Great News! You can now get a smart meter installed" and another "Please re-book your smart meter installation"
  11. So I take care of Gas/Electricity switching for my grandmother, so her account is linked to my e-mail address as I submit meter readings online for her and such since she's basically a technophobe for anything more than a TV, and when I checked my e-mails this morning I had one from EDF saying "Thanks for booking an appointment to have Smart Meters installed" I hadn't made any such appointment online, and my grandmother had made no such appointment on the phone either, so EDF had simply taken it upon themselves to book a Smart Meter installation for her in 2 weeks time. Fortunately I was able to login to her account online and find the not very obvious link to cancel the appointment (When you go into the appointment, there's huge buttons for rescheduling it to another time, but the link to Cancel is somewhat hidden. It's basically in a sentence that said "Or if you'd like you can Cancel your booking" with the word cancel just being a Hyperlink), but it's certainly worrying that they're now just forcing appointments on people without even asking and, had I not been able to check my e-mails due to being on holiday or away with work then in 2 weeks time some stranger would have just turned up at my grandmothers door telling her he was there to change the meters. The main reasoning behind not having smart meters at the moment is simply due to the number of stories I've seen in the past year or two about poor installation jobs leading to gas leaks, boiler breakdowns, electricity surges damaging equipment, etc. Last thing we want to risk right now is for someone barely trained turning up, rushing a meter swap and leaving asap and then a woman in her late 80s being left with no heating in the current weather conditions. Just thought I'd post this as a word of warning for anyone else with EDF to keep a lookout for.
  12. Not really difficult to trace an IP address back to a specific address. Given that violating the TV License is still a criminal offence then they can probably report it and get the ISP to provide an address of which house had that particular IP at the time.
  13. If you watch them as they are being broadcast live then yes, you need a TV License. Who made or is broadcasting the programmes is immaterial. It doesn't matter if the show is just a repeat, what matters is that you are watching a live transmission, not a live show.
  14. If it's under the £100 s75 limit then there's always Chargeback.
  15. Out of curiosity, one query I have is how does this work with trade-in vehicles? If a vehicle is rejected within 30 days and the consumer traded in a vehicle against it, what happens then? Is the consumer entitled to the return of that vehicle if the trader still has possession of it? What if the vehicle is still in the traders possession, but has a significant amount of extra mileage? What happens if the vehicle is no longer in the traders possession? Is the consumer then entitled to the trade-in value of their vehicle (as set by the trader) at the time it was traded in?
  16. There's no reward for loyalty in the workplace anymore. Do what's best for you. If the first company found someone better that they wanted more than you they wouldn't hesitate to drop you in favour of them.
  17. Since when were Footlocker not a genuine reputable retailer? They even have physical shops in the UK. For the OP query, I don't think there's really anything you can do. Most likely they can track general stock most of the time but high demand limited edition items probably break the stock checking system. I suspect that at the time they were taking orders they just had an estimate on how many items they would receive and took more pre-orders than their allocation ended up being, so orders were probably processed on a first come first served basis.
  18. Current 4K TV content (Virgin and Sky) require a TV that supports HDCP 2.2 which requires HDMI 2.0. From what I can gather that particular TV only has HDMI 1.4 The screen itself is still 4K resolution capable.
  19. I had one of these calls yesterday from Katie! The voice did make me think it was a bot, but it seemed to almost be responding to what I was saying about having never had an accident. It was a Leeds number that called me though, 0113 073 5418 Then again these ambulance chasers are so stuck to their scripts that I think I would've gotten the same responses from a human being.
  20. Does that still apply with a "Click and Collect" option though? Normally Click and Collect means that you just make a reservation online, then you have to physically go to the store to pay and pick up the item.
  21. On the one hand it is to basically sign you up for marketing materials, but you can specify no marketing as there's a button/checkbox they can press for it. But on the other hand there is an advantage to giving them your name and address, it allows them to easily look up your purchase history using just your name and postcode so if you lose the receipt for something they can do a search on those details and pull up the transaction.
  22. Would the CRA apply to a replacement part though? Or only the product as a whole? When a product is repaired does the 'reasonable time' part of the CRA reset? We're talking about a product that's 6 years old now, besides the logic board which was replaced 3 years ago. But my understanding of the CRA is that it still only applies to the overall product and from the original purchase date. The only way the CRA would apply to the logic board is if it was individually purchased as a separate item and then placed into the Macbook, but that doesn't seem to be what happened here.
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