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  1. Hello I am after some guidance Does anyone know if it is legal in the uk to record sound on your domestic cctv. our neighbour has a shared path that goes past her gate leading to the other neighbour steps. The camera only show her garden and some bins belonging to the next house and maybe people s feet when they walk past. I looked on the ico site and it said “Has my CCTV system got an audio-recording facility? Audio recording is very privacy-intrusive. So in most cases where householders use CCTV, they should disable audio recording” The issue is the lady is disabled and has captured on cctv someone saying he could kill her and is being intimidated on occasions. the lady really needs audio. does anyone know if the cctv is not breaking gdpr or data protection act then can she record audio ? The above statement says in most cases. I wounded if there was any way around this. For example if she was threatened could she then switch audio on. I know the system has two way audio built in. If the audio only covers her boundary is that ok. if audio has to be turned off could she use a mobile phone to record this happening or a camcorder or a dictaphone doesn’t make any sense to me. thank you for any help
  2. Thank you I am under mental health as I have adhd but there is know help for that but it’s not the adhd I have some other cognitive issue. I have tried phoning them but they ignore me I am trying to put in a palls complaint. I got transferred somewhere else with out knowing so I will phone the person and try he is a big help.
  3. Hello I am looking for some advice please I have a hidden disability and get financial help but I am really struggling to do even basic tasks. It’s having a big impact on my long term relationship. I need some sort of worker that can support me but I don’t know where to go. I phoned the council and they said they don’t do that. And speak to mental health but I tried and they don’t return my calls. At the moment I am really struggling with my health as doctors won’t listen. I am only in my fourties’ and have some sort of cognitive issue sometimes even simple tasks challenging. I don’t know where to start I know there is help out there because people I used to know had it. i appreciate any advice thank you
  4. Hello I have just signed up for two gym memberships but they are both for 36 months. Con reading the contract it says we can cancel in twelve months but would still have to pay months left minus our money already paid in advance. what I was wondering is we have not even used the gym yet but noticed the contact mentions distance selling but dont know if I am covered as I only phoned up to book a tour. my main issues is I have a hidden disability and I am impulsive. I also never realised my medication I currently take can make exercise dangerous. My partner also has a health condition which may be made worse by exercise To be fair it’s only fifteen pounds per month each but 36 months did not seem right. I am wondering if because we have not used the gym at all if we can cancel it. I don’t think I can use distance selling in this situation as we had tour but not sure.
  5. Hi people I bought some shopping for under ten pounds on my contactless Monzocard.The next morning at around six o’clock in the morning. I got a notification from monzo that my account was now overdrawn. I checked and noticed that my Tesco transaction had been processed twice causing me to be overdrawn. I am aware that Tesco had a payment issue in the past. but this had been resolved. I phoned Tesco customer services who were very professional. The gentleman told me, I had a monzo card and I never even mentioned monzo. I explained what happened and he advised me this is not a tesco issue and monzo are full aware of it. Apparently it happens all of the time. The adviser even told me a man could not even go to work due to going overdrawn. I contacted Monzo and they even admitted they are aware. They said We're aware of an issue between Tesco's payment provider and Mastercard which is causing some duplicate payments. We're working with Mastercard to try and resolve this issue directly. I have looked on the internet and monzo have had these issues for quite sometime. Maybe years. I then received a message saying my complaint would be escalated. Then a new message appeared saying the complaint was closed down and they would pass me in to a specialist team for a overdraft. I am baffled as to why they are trying to give me an overdraft for something that is not my fault. All I did was buy some shopping with my own money. I think this double charging issue needs to be resolved I need to bring this to people’s attention and to protect others. People could easy not be able to eat or afford gas or electric due to this. what I need to know is would the bank regulator know about this or the ombudsman. this issue can’t keep going on surely they should make customers aware Thank you any advice would be much appreciated.
  6. I have just looked at the iPad and the pressure marks are mainly on the left hand side also at the top and bottom. when I took the iPad to the shop it had the original button in with fingerprint id working, but the button would not click it also had a new rubber gasket. Thank you for all of your help with this I will email the store and tell him I want it sorting out I have loaded an image of my screen
  7. Thank you for your help the iPad is a iPad 5 2017 cellular model they cost around £235 second hand. When the iPad was taken in to the stop there was a top glass fitted but it was not glued down and there was no damage to the main lcd and it was clean. The shop owner has tried to help as every time he has to change the top glass screen. but now the button does not work at all and is very loose.this is because he has not put a simple rubber gasket on. As for the lcd screen there is permeant damage from clamps being applied to the screen this was caused by the store. The only way would be to replace the main glass and bottom screen and button. The iPad worked fine before. I just don't se why I should have to settle for an iPad that won't or look as it should.
  8. Hello I am looking for some advice please. my iPad screen got cracked I decided to try and repair it my self but the new glass was faulty. I decided it was best to pay to have it fixed properly then decided to take it to to a local repair shop who claims to be certified by apple (Trained by ) apple for repairs and uses apple parts. the shop owner says he would fit a new apple screen not after market one and a new home button this would cost £80 I agreed and returned to pick iPad up. The home button was working fine and screen was working however he had got adhesive glue on my mail lcd screen (under the glass) and you could see it. I told him I was not happy and wanted it fixed properly as there was no adhesive on the lcd screen before repair. he says that it can happen I thought we all make mistakes and asked him to fix it again. second time I returned to the shop the screen was much better but there was a very small bit of adhesive but it was hard to see. I noticed that now the main home button was very loose and moving around I told him that I was not going to use it like this. It even got jammed under glass when I tried to use it. his reply was that the reason is that he has not installed a rubber gasket as the replacement button does not come with one. also now my screen has bleed (pressure marks) where he was clamped the screen down too hard. I even spoke to the apple store and they confirmed that no shops was authorised to replace apple screens and the reason my screen has bleed now was he has clamped it down with a lot of pressure. I have my receipt for the screen. I am Just not sure what to do as he can do repairs but won't be able to fix screen pressure damage and my iPad will never be the same now. I am not even sure if he has used a proper apple screen that I paid him for. does any of you know what I should do as I was going to speak to trading standards but not sure on next step to take Thank you for any help or advice
  9. Thanks for the replies people I spoke to the council and they said we should not be put on universal credit but the job coach said we would be. the coach tends to not tell you the truth looks like I will have to find the dwp internal guidance and prove him wrong he will probably be trying to reach more targets Thanks again for replies people
  10. Thank you for taking the time to reply. The only thing that would change is the house number. the postcode is the same its the same type of house in the same street
  11. Hello Everyone I am currently on a joint claim for jobseekers allowance my and my partner are going to be moving only a few doors down the jobcentre coach says that we have to claim universal credit if we do move. I don't trust them and think they are not telling the truth we would rather settle in first. can anyone tell me if they are telling the truth? I found a document that's called (What-triggers-a-claim-for-Universal-Credit) and it looks like we don't but still unsure Thank you for any advice
  12. company do claim money from us using my signature but its quite hard to understand how they work as they do not make it easy I have a next stage complain pending and am contacting mp also at some stage
  13. Hello people Thank you for all of your replies I have the form and uploadedit below, it is a data consent form. what it means is that they can contact me by phone ,sms,email also they can contact an ((employer)), when you find work. what i gather is that if the form is not signed the person will not be able to stay on the course, as they cant pass your information on to the college to fund the course just got told this last week. I think this is how they are paid but unsure all i was bothered about was them pestering me and contacting an employer was very bad in my option I have never had this happen to me and think its very bad but they should not be allowed to do this Thanks for any help People I have had issues with image and cant edit post here is my image
  14. Hello I was on a training course provided by a training provider on behalf of dwp while on course i did not sign their data consent form as, I did not agree to what was on it I only put the date on it. I received contact from the company by phone and email also text message so i emailed them telling them to stop contacting me No reply. i decided to contact them via an ico letter asking why they contacted and they provided me a copy of the form and said as ,I signed it they could contact me. on looking at the form my signature has been forged and also my name has been written on form not by me. I am hundred percent sure its not mine as i only dated the form. I have spoke to ico and they seem bothered how my data is used. What would you people say to do I think its best to write a letter saying that i have received a forged signature and ask them to investigate just not sure what to do now thanks for any advice
  15. Hi Thank you for taking time to reply Not sure what next port of call would be i was considering a bill letter maybe giving the person 30 days before action but i need to find exact set. if the tools say cost £30 does any one know what charges i can add on at fist i intend to just ask for replacement but after the time is up. i wont pay fees but no idea if you can charge them or not or interest as this has been going on since 2014 I am having issues as i do not like the person Thank you for any help
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