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    • Welcome to the National Consumer Service Buying any goods or any services??? A used car? - Paying by cash or bank transfer??? - BIG Fail!Share the love – Tell a friend about the Consumer Action Group - your National Consumer ServiceAre you buying a used car...? Protect yourself – read our used car guideESSENTIAL:: Read our Customer Services Guide!!!Twitter - Why you should open a Twitter account ESSENTIAL:: Read our Customer Services Guide!!!Have we helped you today...? Please help the CAG Had a car accident? Been offered a courtesy car?Follow @Real_CAG Parcel Delivery Insurance is Unlawful - The TimesWhy don't you change your profile picture?? Problem with utilities company or phone/broadband? Begin by sending a statutory request for your personal data. It’s free    Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.× Financial Legal Issues Complete My Profile Dismiss Next Step: Profile Photo (Profile Photo and Cover Photo) Your profile is 0% complete! Twitter X - Include the @company's twitter name in your post title – here's why… The UK Stands With Ukraine - 'Slava Ukraini' Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.  You have received a Court Claim ISSUED IN ENGLAND & WALES What you need to do Rate this topic By citizenB March 4, 2014 in Financial Legal Issues style="text-align: center;">     Thread Locked because no one has posted on it for the last 3638 days. If you need to add something to this thread then   Please click the "Report " link   at the bottom of one of the posts.   If you want to post a new story then Please Start your own new thread That way you will attract more attention to your story and get more visitors and more help    Thanks   citizenB Posted March 4, 2014 #1   The questionnaires below provide important information which will allow us to help you. In order to use them, you will have to copy them into your own post and then give us the answers – preferably in red below each question. You can start by overwriting the prompt: "Give answer here" below each question – and your responses should automatically appear in red   Thank you +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++   You have received a claim form.   firstly - read all the posts in this thread FIRST...   then copy this first msg to your thread - and put your answer after each question   In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us]     Which Court have you received the claim from ? Name County Court   MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ?   If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS)     Name of the Claimant ? Give answer here   How many defendant's  joint or self ? Give answer here   Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. Give answer here   ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE ON THE CLAIMFORM IS ONE IN THE COUNT [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total   Date of issue XX + 19 days ( 5 day for service + 14 days to acknowledge) = XX + 14 days to submit defence = XX (33 days in total)  if your defence filing date falls on a W/End, you must file by friday @4PM     Particulars of Claim   What is the claim for – the reason they have issued the claim? Please type out their particulars of claim in full (verbatim) less any identifiable data and round the amounts up/down. state how many digits the account number has.. Give answer here   What is the total value of the claim? Give answer here   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Give answer here   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Give answer here   Did you inform the claimant of your change of address? Give answer here Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Give answer here   When did you enter into the original agreement before or after April 2007 ? Give answer here   Do you recall how you entered into the agreement...On line /In branch/By post ? Give answer here   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Give answer here   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Give answer here   Were you aware the account had been assigned – did you receive a Notice of Assignment? Give answer here   Did you receive a Default Notice from the original creditor? Give answer here   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Give answer here   Why did you cease payments? Give answer here   What was the date of your last payment? Give answer here   Was there a dispute with the original creditor that remains unresolved? Give answer here   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Give answer here   What you need to do now.   Answer the questions above   If you have not already done so – send a CCA request to the claimant for a copy of your agreement (If Applicable) (except for Overdraft/ Mobile/Telephone accounts)   Send a CPR31.14 request to the solicitor named on the claim form for copies of documents mentioned/implied within the claim form. There are two different versions - one for Loans/Credit cards the other for Current accounts   Request 1 - Loans/Credit Cards     Request 2 - Current Accounts     You may use a CPR part 18 request for any other information (not request documents) that you might require in order to defend yourself. Please note that CPR 18 is specifically for Fast Track claims and although technically the claim has yet to be allocated to a track the claimant may refuse to comply for this reason.   If you require CPR Part 18 - this will need to be drafted specifically.   If you are not planning on defending for one reason or another – then you will need to complete an Income and Expenditure form and contact the Solicitor with your proposal. The N9a is already enclosed in the claim pack for Admittance which should be sent to the solicitor named on the claim form   If you are considering making a partial admittance N9b must be completed and returned to the court. Please note in most cases a partial admittance will result in an automatic CCJ for the amount admitted.   You have received a Claim - What you need to do.pdf1.33 MB · 242 downloads     Before Printing the PDF TIP   If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:   Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).   Note: This will save you Ink & Paper     Bookmark   Report 3 weeks later...   AndyOrch Posted March 20, 2014 #2   Once you receive a Court Summons N1   As a defendant in a small claims case it is important that you act quickly and do not ignore the claim form when it arrives. Remember, the claim will proceed anyway even if you don’t respond. If the claim goes against you, it will be very difficult to make a counter claim as you didn’t respond to the initial small claim.   You may be unaware that you are the defendant in a small claims case that a Creditor has bought against you. When the small claims form arrives follow these initial steps:   1: Read the Form Carefully   The detail about the claim that is being bought against you will be in the ‘particulars of claim’ section. If this section isn't completed, or has the words ‘particulars of claim to follow’ take no action now and wait until you are sent details of the claim against you. You may want to consult a lawyer at this stage.   2: Respond in Time   It’s vitally important that you respond to the claim for you have been sent. Remember that there is a 19 day (5 +14) time limit on this to acknowledge the claim.You must submit before the 19 days are up, so post your response with plenty of time.If your intention is to defend the claim in full you get a further 14 days to submit your response ...so 33 days in total.   3: Talk to the Claimant   Just because a small claim has been bought against you and a claim form issued, this doesn’t mean you are not allowed to contact the claimant directly. In fact the court encourages you to try and settle the claim without the need for a court appearance. So, try and resolve your dispute directly with the claimant if you can.   Not Responding to a Small Claim   If you ignore the small claims form when it arrives this can have an adverse impact on your financial status. The court will continue with the small claims lawsuit that is being bought against you even in your absence as this is a legal requirement. When the small claim is processed you will be sent a bill showing the amount you owe and any additional costs. The small claims against you is a legal process that will be recorded on the Register of Judgements, Orders and Fines. This information is used to check your credit, so could have a negative impact when you next apply for any credit. To avoid damaging your credit rating reply to your small claims docket as soon as you can.   How to Respond to Your Small Claims Form   When you received your form from the court you will also have been sent a response pack. In this pack you will see the option that are open to you. These include:   • A dispute claim form. You can use this form if you do not agree that you are liable for the small claim being bought against you and wish to submit a Defence. • Details about how to pay the amount being claimed from you. • Details about how to admit to part of the small claim against you, and how you can ask the claimant for more time to pay.   There are Two Types of Small Claims:   Fixed Amounts:   If the claim against you is for a fixed amount of money your response pack will contain three forms. Form N9 (acknowledgement of Service), form N9A (admission form) and N9B (defence and counterclaim form).   Unspecified Amounts:   If the amount being claimed is unspecified you will be sent forms N9 and N9C (admission form) and N9D (defence and counterclaim form). It is vital that you read the accompanying explanatory notes before choosing which form to send back.   Paying the Small Claim   If you want to make full payment of the amount being claimed against you this amount will be shown on the claim for you have been sent, and will also have details about where to send the money. Don’t forget, this must be done within the 14 day time limit or your case will proceed to the next stage.   In some instances you would like to pay, but need more time, you can give details about the delay you would like on form N9A, which should be in your response pack. It’s also a good idea to read leaflet EX309: The Defendant Admits by claim as this gives more details on this aspect of your case when fixed amounts of money are involved. Leaflet EX308 gives details of cases when unspecified amounts are being claimed against you.   Also please read forms EX326 and EX160A   How to Defend a Claim Against You   Disputed claims are handled by filling in the appropriate form from your response pack. You have three choices: Form N9, N9B or N9D. Read the note accompanying each form carefully to ensure you completely correctly. Pay special attention to the allegations raised on the form. If you don’t respond to each the court will assume you are admitting guilt. Edited April 10, 2014 by stu007 Updated PDF added    1   Bookmark   Report 2 months later...   citizenB   Posted June 5, 2014 #3   PLEASE NOTE - WARNING   Once you have received your claim form - the Court timetable comes into force. Not that of the creditor or claimant. If you have requested information with them after the claim has been issued - or have entered into discussion with them and they say something like "We will put this on hold for a period of time". You cannot and must not ignore the timetable from the court.   This thread should serve as an example   http://www.consumeractiongroup.co.uk/forum/showthread.php?416202&p=4547677#post4547677   The OP in the case above was in communication with the CAG Vodafone rep. A claim was issued during this time. The Rep in good faith said he would ask the Claimant to put things on hold.... they did not.. the OP ignored advice from caggers to continue with the court timetable and did not submit a defence. The claimaint obtained a Judgment by default. Edited June 5, 2014 by citizenB     Bookmark   Report 3 yr AndyOrch changed the title to You have received a Court Claim ISSUED IN ENGLAND & WALES What you need to do   style="text-align: center;">     Thread Locked because no one has posted on it for the last 3638 days. If you need to add something to this thread then   Please click the "Report " link   at the bottom of one of the posts.   If you want to post a new story then Please Start your own new thread That way you will attract more attention to your story and get more visitors and more help    Thanks  This topic is now closed to further replies.  Share Follow3 Go to topic listing Next unread topic Recently Browsing   1 Cagger hugo1963 1,380 Members Viewed hugo1963 4 minutes ago   lolerz 4 hours ago   vicr76 8 hours ago   Moomoo11 Friday at 18:18   London1971 Friday at 11:26   AndyOrch Friday at 11:13   mollie5549 Thursday at 17:21   zyghom Thursday at 13:26   Magnusinfinity May 15   Newdogg06 May 14   Unique May 13   saberguy May 12   Mycathasfleas May 12   WantJustice May 9   Rain clouds May 8   MoltoModerato May 3   George2024 May 1   Badtimes123 April 30   LouLouDev79 April 29   northmonk April 29   mowbli April 29   WornOut55 April 27   paulhn757 April 24   UsedCarMan April 23   robertobaggio April 23   marksheff April 20   anotheruser0000 April 19   TT98 April 18   gatoradeqaz April 17   Murielme2 April 15   Frontera mixup April 11   BreadAndButter April 9   Karalius April 9   nurjeon03 April 9   Penglings April 8   Nick April 8   Edals April 5   thesixco April 1   lifttheveil March 30   dx100uk March 30   Stripeycat March 28   jon8214 March 27   sharkieuk March 25   HappyHolidays March 24   sandokan March 22   SimplyBeyondWords March 22   supernick90 March 20   iyam71 March 20   Nicky Boy March 18   StoryBoard March 18   Myth_007 March 15   kaze March 12   RodeMan March 8   eskimo123 March 7   JEDIKNIGHTS March 6   persha50 March 6   tobzas March 6   lancashirelad93 March 6   HappyDay2222 March 3   1penny March 3   nat8808 March 2   FTMDave March 1   lynzmeek February 25   Mike Mechanic February 25   Ethel Street February 24   Outoftoon February 23   anna may February 22   PJB5 February 22   iamgnome February 21   SweetCaroline February 20   EdinburghDude February 19   Grgw44 February 18   linbren03 February 15   whittymags February 9   flembo45 February 7   comebackjimmy February 6   MontyIsInnocent February 4   libra007 February 1   Eamonn77 January 31   xtonehari January 30   hlh49421 January 30   ceeferace January 29   catscratch January 29   Melbel January 25   Suggababe January 19   yorkshire_lufc January 17   ljrobinson69 January 16   makkyinuk January 15   yogii January 14   MadMat January 12   rocky_sharma January 4   mrskippy21 January 3   lookinforinfo December 29, 2023   europa16 December 28, 2023   MrsSl December 27, 2023   KP44UK December 23, 2023   Montego December 22, 2023   Worazz December 21, 2023   StopTheBullies December 21, 2023   hitman126 December 20, 2023   +1280 More   Have we helped you ...?                     Contact Us   Cookies Copyright Reclaim the Right Ltd - reg: 05783665Powered by Invision Community IPS spam blocked by CleanTalk.  
    • ITV News have got hold of an email and recording of a phone call between Vennells and Ron Warmington of Second Sight. People in the know are saying it's smoking gun everyone's been looking for. I love that this has come out the day before she appears at the inquiry. This should be interesting under oath. Paula Vennells' 'smoking gun' email reveals Post Office 'cover-up' | ITV News WWW.ITV.COM ITV News has acquired an email and recording of a phone call that suggests the former Post Office boss was aware of issues with the Horizon system...  
    • I think you may as well take the opportunity in your letter to tell them that if they won't take responsibility for it then you will see quotations for the repair, provide copies of the quotations to them and then proceed with your own repair and recover the money back from them in the courts if necessary. Separately, can I ask you whether this is the car that you then bought unseen and at some distance from you? Has it come with an MOT and if so what date was the MOT and who gave it the MOT? Have you read our used car guide
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Are you being harassed on the telephone by your bank or by debt collectors?


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Conn v Sunderland City Council - [2007] All ER (D) 99 (Nov) [2007] Court of Appeal, Civil Division

7 November 2007

Claimant claiming former employer vicariously liable for harassment by foreman - Whether facts found by recorder amounting to harassment - Protection from Harassment Act 1997.

Section 1 of the Protection from Harassment Act 1967 provides, so far as material, as follows: '(1) A person must not pursue a course of conduct-- (a) which amounts to harassment of another, and (b) which he knows or ought to know amounts to harassment of the other ...' Section 2 provides, so far as material, as follows: '(1) A person who pursues a course of conduct in breach of section 1(1) or (1A) is guilty of an offence ... ' Section 3 provides, so far as material, as follows: '(1) An actual or apprehended breach of section 1(1) may be the subject of a claim in civil proceedings by the person who is or may be the victim of the course of conduct in question.'

The claimant was employed as a paver by the defendant local authority until his employment was terminated in 2005.

He commenced proceedings against the local authority under the Protection from Harassment Act 1997, claiming that the local authority was vicariously liable for harassment inflicted on him by his foreman. He alleged five separate incidents of harassment. The recorder found that only two of the incidents had been proved. In the first incident, the foreman had asked the claimant and two others to give him the names of those who had left the site early. When they had refused, the foreman had lost his temper and had threatened to smash the window of the portakabin with his fists.

He had also threatened to report them to the personnel department. The two other men present stated that they had not been bothered by the foreman's behaviour. In the second incident, the foreman asked the claimant why he was silent.

The claimant replied that he would only talk to the foreman about work. That led the foreman to lose his temper and threaten to 'give him a good hiding' even if it would lead to the foreman being dismissed. The recorder held that the two incidents constituted a course of conduct amounting to harassment for the purposes of the 1997 Act. He found for the claimant. The local authority appealed.

It submitted that the two incidents, on the facts found by the recorder, could not constitute harassment for the purposes of the 1997 Act.

The appeal would be allowed.

Harassment was left deliberately wide by the statute. A civil claim could only arise as a remedy for conduct amounting to a breach of s 1 of the Act, which by s 2 would also amount to a criminal offence. What constituted the boundary between unattractive and unreasonable conduct, and oppressive and unacceptable conduct might well depend on the context in which the conduct occurred. The touchstone was whether the conduct was of such gravity as to justify the sanction of criminal law.

In the instant case, the recorder was wrong to find, on the facts found by him, that the conduct amounted to harassment.

The first incident did not cross the line between unacceptable and unnattractive conduct, and oppressive and unacceptable conduct. It might have been unpleasant, but there was no threat of violence against the claimant, only a threat to damage property. The two other people involved in the incident were not bothered by it. The incident had been well below the line at which criminal sanctions would have been justified. It followed that the recorder had been wrong to find that the two incidents sufficed to constitute a course of conduct.

Well, I'm sure someone with a better understanding will provide a more lucid analysis, but to me the judgement would seem obliterate any other part of the act than putting one in fear of violence. Please tell me I'm wrong?!
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Well, I'm sure someone with a better understanding will provide a more lucid analysis, but to me the judgement would seem obliterate any other part of the act than putting one in fear of violence. Please tell me I'm wrong?!

On a very quick reading, it seems that he could only prove two incidents - and if one of those was not deemed as unacceptable he is only left with one - and the act requires a "series" - i.e. two or more separate events.

 

It seems that the court took into consideration the reactions of the other people present as to whether one of the incidents was unacceptable.

 

However the standard "the conduct was of such gravity as to justify the sanction of the criminal law" seems to be the wrong standard to apply to one of a series of incidents that cause harassment. Surely the whole nature of harassment is that a series of actions can amount to more than the sum of the parts.

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....or if you deem it to be harrassment or it causes you anxiety or distress

In that case I can bring an action against you for harassment :)

 

You have responded to my posts questioning my opinions - I assert that that causes me considerable distress and so you are guilty of a criminal act.

 

Okay - that is a bit far-fetched but you get the idea...

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hi everyone has anyone ever heard of a compant called active kapital cause apparantly i owe them money but i have never heard of them. i tried looking for them online but all i got was put onto this which is makin me think they are not a real company. can someone please help

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Aktiv Capital are a debt purchase company. They will have bought up a debt from someone else and will now be trying to enforce it against you. You need to be a pretty low form of human being to be in this business in the first place, and AK fulfill that description well.

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nice one zazen. you dont need this when you are healthy let alone when you are full of flu.

 

Chrissi

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 4 weeks later...

Please post here if you have sent off an official telephone harassment letter template, it has been respected and you are no longer being telephoned. Please state what organisation you sent the letter off to. Thanks.

 

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/126110-telephone-harassment-letters-respected.html[/url]

 

 

Please post here if you have sent off an official telephone harassment letter template, it has not been respected and you are still being telephoned. Please state what organisation you sent the letter off to. Thanks.

 

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/126112-telephone-harassment-letters-not.html

 

 

 

If you are being harassed, but haven't yet sent off a letter, then please do. More responses are definitely needed. I want to let this post fester for a couple of months and then see what's what. I have a couple of good ideas on what to do next.

 

The telephone harassment letter can be found here:

 

Harassment by telephone - Consumer Wiki

What sort of world do you want your kids to grow up in?

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  • 1 month later...

oh l ove the robots. I confuse them and they then say do not compute must get agent.

 

LOL

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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yeah well we cant help it if they are reading from a script and they dont understand the law.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Hi,has any one heard of ;a Hunter Forrester & Co and ;b IQOR ,We are being called from 0800 to 2100 every day in ref to a debt to the Halifax which we,along with loads of others have taken them to court over(the overdraft charges etc) has any one heard of these idiots and what can we do to stop them giving us greif until the high cout tells every one what the law is in relation to over draft charges .thanks

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have hear of IQOR via this site.

 

If they get you on the phone refuse to answer the security questions and just say in writing only please then hang up.

 

You could even pull a few fun tricks which a few caggers have done in the past like if you speak a different language talk to them in that.

start saying what l can hear you very loudly down the phone as if you are deaf. Put them on hold buy putting the reciever down next to the phone and hoovering or playing loud music down the reciever or my personal favorite investing in a whistle and you dont need me to tell you what to do next.

 

Chrissi

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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I have been harrased by the halifax who was ringing me 3-4 time a day, in total before i contacted trading standards about this problem, i had over 30 calls in 3 weeks. with help of trading standards i sent a letter of complaint,by recorded delivery. Halifax admitted that the calls where from them and appologised for the trouble. I do not believe they meant it,and expect in the very near future i will again get calls, even though i invoked the administration of justice act. Just no talking to them at all.:mad:

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When I answer the call, I correctly identify myself by name. When the debt agency then says 'I want to take you through 'security' and then ask me silly personal questions like my house number, I refuse. This stumps them because their procedures are wrong and the youngsters on the call don't know what to do.

The debt agencies bleat on about Data Protection Act requirements. Sure the Data Protection Act does require themto check its me when I ring them. They should check against information that they should already hold, such as my date of birth etc. But when they start the call, the tables are turned. I should ask them to verify themselves!

If you think I'm wrong, just think about it for a minute. You receive a call from someone who you have never dealt with before. They ask you for your date of birth or some other such piece of personal data. You willingly answer. How do you know they have the information to check against in the first place? On the other hand, if the call was from an identity fraudster, you have just started to give away some personal information, free of charge. No wonder ID fraud is growing rapidly.

DON'T GIVE OUT PERSONAL INFORMATION TO ANYONE YOU DON'T KNOW. IF A DEBT AGENCY CALL YOU, IDENTIFY YOURSELF CORRECTLY BUT DON'T SAY ANY MORE UNTIL THEY TALK TO YOU PROPERLY. So far, all the agencies I have dealt with have gone away empty-handed.

Docman

 

YOU ARE SO RIGHT!!! As we don't know who's calling us and give out private info who knows where it could end up....

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I used to work for iQor - formally Legal and Trade, 33-34 Winckley Square, Preston, PR1 3EL. The deal with various accounts: HBoS, Lloyds, Halifax, Littlewoods, CSA, Lord Chancellor's department (court fines), book clubs etc.

Under the law there is no need to stop answering your phone - simply request - in a civil manner, obviously, that your number is removed from their system / dialler. This MUST by law to done by the caller. You are not required under any legislation to discuss any issues regarding the call nor are you required to disclose any personnel details.

Politely ask for your number to be removed.

If the calls are generated from iQor you can ask to speak to a line manager - this request MUST be complied with - as with all callers.

Be advised that ALL CALLS are recorded, so be polite, not that it is a legal requirement, just that you get further that way.

Allow 24 hours for the number to stop calling as the system only upgrades in dead time - after 9pm that day.

If you still have problems you can call direct to either Ms Debbie RIMMER - Call Centre Manager or Colin McLEAN - Operations Director on 01772 202050. That number is for the main switchboard.

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total agree ODC and Conniff.

 

My lovely little 4 year old boy is further up the learning tree than most of the DCAs.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Please post here if you have sent off an official telephone harassment letter template, it has been respected and you are no longer being telephoned. Please state what organisation you sent the letter off to. Thanks.

 

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/126110-telephone-harassment-letters-respected.html

 

 

Please post here if you have sent off an official telephone harassment letter template, it has not been respected and you are still being telephoned. Please state what organisation you sent the letter off to. Thanks.

 

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/126112-telephone-harassment-letters-not.html

 

 

 

If you are being harassed, but haven't yet sent off a letter, then please do. More responses are definitely needed. I want to let this post fester for a couple of months and then see what's what. I have a couple of good ideas on what to do next.

 

The telephone harassment letter can be found here:

 

Harassment by telephone - Consumer Wiki

 

I haven't been posting in the debt forums for a few weeks. I am under a self-imposed hiatus due to a build up of stress. :D :D :D I just get steamed whenever I show up here. I feel like David Banner on a bad day who has just been slapped on the forehead by the Tango Man. More self-control and anger management definitely needed. However, I certainly haven't forgotten this. I want to make one last appeal for people to send these letters off and post up the results. As it stands, it is already clear that these letters are regularly being ignored. I will wait till April 1st, a good day to start dealing with these fools, and then consider my next step. One I thing I definitely want to see is a simple web form where these complaints can be submitted on the OFT site and then automatically directed to TS. Does that sound reasonable? Anyone have any other ideas?

What sort of world do you want your kids to grow up in?

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