Premier/Gladstone's ANPR PCN Letter before Claim - Blades, Gillingham Kent ME8 0PU - but i paid to park!

[Sunandsea]

Evening,

I received a PCN from Premier Park Ltd on 6th January 2021. 

I have ignored all previous correspondence until now. 

I have received a letter before claim from Gladstones Solicitors dated 21st October 2022. 

 

I would appreciate any advice on how to best proceed.

 

Thank you in advance 

[honeybee13]

Hello, welcome to CAG.

 

The best way for us to start helping you is if you let us have the details asked for in the forum sticky thread please. Once the guys have had a look at that, we can talk you through what to do next.

 

 

Best, HB

[FTMDave]

You need to get a move on, otherwise a claim form will pop through your letter box.

 

Please fill in the sticky as HB asked.

 

And upload the original PCN.  We don't need to see any reminder letters.

 

Plus tell us briefly what the fleecers reckon you did wrong.

[Sunandsea]

Parking ticket was until 20:49,  left at 21:00 due to niece falling over at ice rink and having a meltdown!

[FTMDave]

There is a 10-minute grace period at the end.  Minimum.  If you were one minute over that was "de minimis" ("the law does not deal with trivialities").  Plus if you were dealing with a child who had had an accident that should be taken into consideration under the government Code of Practice.

 

 

[Sunandsea]

1 Date of the infringement 29/12/2021

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 6/2/2022
 

[scan up BOTH SIDES as ONE PDF- follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'s

 

3 Date received can't remember exact date but must be around the 8/1/2022
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes
 

5 Is there any photographic evidence of the event? Yes
 

6 Have you appealed? [Y/N?] post up your appeal] No
 

Have you had a response? [Y/N?] post it up No
 

7 Who is the parking company? Premier Parking Ltd

 

8. Where exactly [carpark name and town] Blades, Gillingham Kent ME8 0PU
 

For either option, does it say which appeals body they operate under.

BPA
 

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

 

If you have received any other correspondence, please mention it here

I have received correspondence from Premier Park Ltd requesting payment and letter before claim from Gladstones Solicitors

 

machine ticket.pdf

[FTMDave]

Thanks for posting everything up so quickly.

 

Extra kudos for keeping the parking receipt!!!

 

Presumably at the end of Gladdy's letter as usual the fleecers have claimed £170 (although the maximum is £100) and Gladdy's have pretended solicitors costs are £80 (in reality £50).  Right?

[Sunandsea]

Thank you & yes that’s correct 

[FTMDave]

So have a look at post 35 here  https://www.consumeractiongroup.co.uk/topic/447227-premiergladstones-anpr-pcn-overstay-planet-ice-cp1-mk-mk51dl-operatorpopla-appeals-rejected/page/2/#comments

 

It's the same parking company, the same solicitors, an ice rink and an incident where someone fell ill.  A photocopy of your case!

 

Send the two letters off tomorrow as indicated in this post.

 

Now, belt & braces.  i presume the site is here  http://www.altrinchamicedome.co.uk/index.html

 

If so, there is an e-mail address here  http://www.altrinchamicedome.co.uk/page/Contact_Us/Gillingham/index.html

 

Write to the manager, lay it on thick about being a genuine customer, paying a lot both for the ice rink and for parking, include a copy of the parking payment and if you can payment for the ice rink (by card?), mention being only one minute over the period allowed to get out of the car park due to a child injuring herself - and demand they call off their dogs.

[Homer67]

Isn't the NTK out of time to create keeper liability anyway?

Edited November 16, 2022 by Homer67

[FTMDave]

There's a typo above.

 

Date of "offence" - 29 December.

Date of NTK - 6 January.

[Homer67]

OK, that's a shame.

[Sunandsea]

Evening sorry for late reply, just catching up on the replies now.  So the first letter is for the manager of the ice rink and the second one for Gladstone? Is that the one that's on post 35? 

thank you in advance 

[dx100uk]

18 hours ago, FTMDave said:

So have a look at post 35 here  https://www.consumeractiongroup.co.uk/topic/447227-premiergladstones-anpr-pcn-overstay-planet-ice-cp1-mk-mk51dl-operatorpopla-appeals-rejected/page/2/#comments

 

It's the same parking company, the same solicitors, an ice rink and an incident where someone fell ill.  A photocopy of your case!

 

Send the two letters off tomorrow as indicated in this post.

 

Now, belt & braces.  i presume the site is here  http://www.altrinchamicedome.co.uk/index.html

 

If so, there is an e-mail address here  http://www.altrinchamicedome.co.uk/page/Contact_Us/Gillingham/index.html

 

Write to the manager, lay it on thick about being a genuine customer, paying a lot both for the ice rink and for parking, include a copy of the parking payment and if you can payment for the ice rink (by card?), mention being only one minute over the period allowed to get out of the car park due to a child injuring herself - and demand they call off their dogs.

 

couldn't be clearer.

 

dx

 

[Sunandsea]

this one to Gladstones?

 

Dear Will & John,

 

Re: PCN no.XXXXX

 

cheers for your Letter Before Claim.  I rolled around on the floor in mirth at the idea you actually thought I'd take such tripe seriously and cough up!

 

Now you know and I know and now you know that I know the million reasons why your client's invoice is total pants.

 

Annex 1.  FI.  Exempt Circumstances.  Get off your backsides and do some due diligence for once and look it up.

 

On top of that your greedy client has invented £70 Unicorn Food Tax and you've been telling porkies about solicitors' costs again.  Letter to the SRA in the post!

 

Your client can either stop this foolishness or I will look forward to thrashing them in court, obtaining an unreasonable costs order under CPR 27.14(2)(g) and spending it all on a nice foreign holiday while laughing at your client's expense. 

 

I look forward to your deafening silence.

 

COPIED TO PREMIER PARK LTD"

Edited March 14, 2023 by FTMDave
Typo

[FTMDave]

Yes - and also to Premier Park.

 

Get two free Certificates of Posting from the post office.

[Sunandsea]

thank you for your help

 

 

[FTMDave]

Also politely e-mail the manager of the rink, explain what happened, and ask that they get the ticket cancelled.

[dx100uk]

Re reported post..don't know but it won't hurt for you daughter to use your login and post her update here.

 

Dx

[Sunandsea]

Thank you.

 

Following on from my dear john letter I have received this letter (as attached) 

 

 

ACT reply to my paploc reply .pdf

[FTMDave]

But, but, but, you had a formal threat of court action, they had you bang to rights, if you didn't cough up they were going to whack your backside in court, but instead ...

 

... three months later they are making you, er, open an envelope!  Still, I bet it was a really big envelope and it took you ages to open.

 

What idiots!

 

Laugh at them and ignore them.  Yours is not the next move.

 

On 16/11/2022 at 01:11, FTMDave said:

Write to the manager, lay it on thick about being a genuine customer, paying a lot both for the ice rink and for parking, include a copy of the parking payment and if you can payment for the ice rink (by card?), mention being only one minute over the period allowed to get out of the car park due to a child injuring herself - and demand they call off their dogs.

 

On 16/11/2022 at 22:53, FTMDave said:

Also politely e-mail the manager of the rink, explain what happened, and ask that they get the ticket cancelled.

So what did the manager reply?

[dx100uk]

..

[Sunandsea]

The first email sent was on the 16th of November 2022 and they are saying they never received it, I have all emails sent etc 

 

Thank you. This the the email that I received...

 

Thank you for your email, looks like a few were missed in-between which we have never received, I can only see the first email sent to us on the 19^th November 2022 when the email confirmation you sent to us we for payment on 29^th December 2021 so we wouldn’t of been able to dispute a ticket with such a gap in-between.

 

All disputes have to be done originally from yourself as the ticket is in your name we can only support you if evidence was needed, we can only deal with matters on parking if there was an issue our end like the parking meters were not working, I cannot see any issues on that date that would have caused for anyone to not pay for parking.

 

Sorry we can’t be of anymore help with this matter.

 

Regards

Claire

 

 

I thought all info had been removed, but clearly not. Apologies 

[FTMDave]

Apart from being illiterate - "wouldn’t of been able" indeed - that is a disgraceful shirking of responsibility.

 

I think you should reply with both barrels.  Work calls now, but I'll suggest something this evening.

 

EDIT:  Could you please post up what you wrote to the manager?  Did you mention the child's injury and that the overstay was "de facto" only one minute?

Edited March 15, 2023 by FTMDave
Extra info added

[Nicky Boy]

To save FTM a little time, I've taken the liberty of ripping off one of his "cajoling" letters and adapting it.

 

I'm sure he'll add some appropriate edits later.

 

Dear Claire,

 

I refer to my previous email and the recent speculative invoice I have received from your agents Premier Park Ltd. (PCN XXXXX).

I am entitled to enjoy my skating session, without being harassed later with demands for money by the leeches you have invited in to "manage" the car park.

Let me make myself very clear.  I refuse to pay this invoice.

 

The car parking fee was paid.

 

I will not, as you suggest, "dispute" anything with these leeches.
I will also not be taking part in their crooked appeals process where the parking company judge themselves.

 

They are now threatening to sue me for a one minute overstay.
If this happens, I will be robustly defending and will add Planet Ice as a Third Party to the proceedings. (They are your agents).

 

You are the organ grinder, you invited these bloodsuckers in to try to extort money from genuine customers.
 
All of this unpleasantness could easily be avoided if you simply faced up to your responsibilities and ordered these parasites to cancel the invoice.

 

Yours,

 

XXXXX