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    • I took my car for an MOT early at 08:00. I was first in, no other work, the appointment had been made a week before, so I was told it would be done immediately. After an hour I got a call that the MOT had failed with back bushes cracked and front suspension work (which I currently do not remember - nor do I have a record for as I will explain). I told them then to do all work needed for the car to pass MOT, as I have to by the laws around a failed MOT, the parts and labour would be around £700 I went to check the MOT database but did not see my failed MOT, just the pass from last year. I called them again and asked why I can't see it. They said that it will be recorded shortly. Later that afternoon they then call me and tell me it's all ready and it will be £500+ now, since they reviewed it more closely. I check the MOT database again and all I see is a passed MOT. No failed MOT has been recorded. That is why I cannot tell you exactly what they have fixed. I still have not gone to the garage.   I thought a failed MOT has to be recorded by law. I'm suspicious of this. Am I right to be suspicious?
    • Couldn't get through to MCOL yesterday afternoon - looks like the claim was issued on 15th December not 21st like I was told.  Will try again today but not looking good time wise.
    • If its a 'cabinet minister' then its a poop-ulist We shouldn't expect reasonableness or common sense let alone competence, or anything other than self interest and self promotion.   oops - and their private sector mates ewho will pay them megabucks for a few hours a year roles - as long as its not their money thats wasted   https://www.independent.co.uk/news/health/nhs-test-and-trace-dido-harding-b1789098.html
    • Yes, I agree that you should simply wait until the 28. Give them a couple of extra days and then send a letter of claim on the 1st of February. Make sure that you are actually happy to issue the claim on 15 February and that you are bluffing. Register onto the moneyclaim website and start preparing your claim. Post your particulars here before you click them off. I suggest that you claim a very modest amount – £50 for the moment.  
    • Fig. 5: Account Status Codes for Current Accounts Explained 0 Your account is in credit; your account is not overdrawn; you are managing your account within the terms of your agreement. 1 Agreed repayments are one to two months behind; your overdraft balance has been greater than your overdraft limit for one to two months; cheques, direct debits and standing orders may have been bounced to keep the account in order. 2 Agreed repayments are two to three months behind; your overdraft balance has been greater than your overdraft limit for two to three months; cheques, direct debits and standing orders may have been bounced for a second month to keep the account in order. 3 Agreed repayments are three or more months behind; your overdraft balance has been greater than your overdraft limit for two to three months; cheques, direct debits and standing orders may have been bounced for a third month to keep the account in order. 4-6 Agreed repayments are more than three months behind but you have agreed new repayments with the lender to bring the account in order. 8 Your overdraft balance has been greater than your overdraft limit for more than three months and you have not agreed new repayments to bring the account in order. The lender has decided that you have broken the terms of your agreement and has told you that your account is now in‘default’; the lender has closed your account. U Your account has just been opened; your account is more than three months old, has a zero balance and has not been used in the last month.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Shocking pictures reveal ‘disgusting’ conditions inside @Hermesparcels depot where workers ‘feel like slaves’


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Workers claim they are “too exhausted to care” about the conditions – and have gone as far as kicking parcels around like footballs, according to one member of staff who wished to remain anonymous.

 

They claim drivers are expected to deliver between 700 and 900 parcels each day in just eight hours.

 

The worker said they regularly work overtime and clock in over 11 hours daily to complete the “impossible” task as deliveries would otherwise pile up.

 

The driver claimed any attempts to raise the issue were rebuffed by management who called them “replaceable”.

 

 

https://uk.yahoo.com/news/hermes-depot-shocking-pictures-084537898.html

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Brilliant, well spotted.

 

Here is some more of the article

 

Quote
Some items in the Hermes depot are seen scattered on the ground after seemingly falling off the side of a conveyor belt (SWNS)
View photos
 
Some items in the Hermes depot are seen scattered on the ground after seemingly falling off the side of a conveyor belt. (SWNS)
More

These shocking photos reveal the conditions inside a Hermes depot, where one worker claims he was left “feeling like a slave”.

Hundreds of parcels are seen strewn in the back of a van and littered across one of Hermes' 26 UK warehouses on 27 December in Bradford, West Yorkshire, just after the gruelling festive period.

Some items are seen scattered on the ground after seemingly falling off the side of a conveyor belt – while one box that stayed on was massively dented.

In one photo, a brand new £350 43” television is balanced diagonally with boxes marked “fragile” collapsed all around it.

Workers claim they are “too exhausted to care” about the conditions – and have gone as far as kicking parcels around like footballs, according to one member of staff who wished to remain anonymous.

https://uk.news.yahoo.com/hermes-depot-shocking-pictures-084537898.html

 

I suggest that anyone who has any further trouble with this shameful company copies the article and uses it as part of their case. They should also send a copy to Hermes to show that they are fully aware of the shambles of Hermes.

Also, I would suggest that anybody who has anything lost on Hermes – starts scanning eBay

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  • BankFodder changed the title to Shocking pictures reveal ‘disgusting’ conditions inside @Hermesparcels depot where workers ‘feel like slaves’

sadly this is not confined to Hermes, all the courier companies have similar issues at depots that are often too small for the traffic going through them.  There are often good workers there, but agency staff brought in during peak, are  an issue getting in the way more than helping usually  best one we had was a Yodel driver put a parcel through the kitchen window, and it landed in the sink..

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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At my work we share a depot with Parcelforce and even at Christmas when the place was packed out with Parcels there was nothing that looked anything like the carnage in those photos.

 

I'm in the depot for about an hour before I start out on my run and I can honestly say that any breakages ect are accidental, I know Parcelforce get a bad name but in the 9 years I've been there I've never seen anything that would make me worry about using them.

 

I know a good few drivers with Parcelforce and they also have to do between 80 and 100 drops per day, It's the self-employed drivers that struggle to make a decent living working for them.

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22 hours ago, Micky the Hippo said:

900 parcels in an 8 hour shift is a delivery every 35 seconds, that cannot be correct.

Totally impossible I would think, I know guys that struggle to do 100 in the same time.

 
 

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If in doubt, you should seek the opinion of a Qualified Professional.

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If 800 of them was one stop, and they were small bags on a pallet maybe Could easily have 300 parcels on 100 stops, average 3 per stop try 75 stops over 300 miles in 11.5 hours. in Mid Wales.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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9 hours ago, brassnecked said:

If 800 of them was one stop, and they were small bags on a pallet maybe Could easily have 300 parcels on 100 stops, average 3 per stop try 75 stops over 300 miles in 11.5 hours. in Mid Wales.

Yeah, I was reading it as 700-900 drops.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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