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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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Faulty Custom Made Item / Online Purchase - refund refusal


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right on what?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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no post 2 is correct

its an online purchased

you did not have the ability to inspect it like in a shop

so under CRA you have 14 days to send it back for a FULL REFUND and you don't need any reason.

 

If you discover an item is faulty within 30 days, you are again entitled to a full refund under CRA.

 

not sure what consumer rights act they are reading!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

This is the latest reply from CAB - apparently my TS do not act for individual cases 😡.

 

 

Thank you for your e mail about case reference number xxx

 

Thanks for updating us about your problem. We understand that the trader is still refusing to refund you as they believe that you are not entitled to this and that you would like for Trading Standards to either contact yourself or the trader to confirm what you are entitled to.

 

If the trader in question has a build-up of offences which have been registered with the consumer service and Trading Standards, Trading Standards may consider taking action. However, when it comes to individual cases, the responsibility to take the trader to court may be the consumer’s. Complaints against the trader must be logged through the correct channels – online comments etc. are not enough to take a trader to court.

 

Unfortunately, Trading Standards in your local authority do not get involved in individual cases. This could be for many reasons – staffing, resources, funding etc. We understand that you may find this frustrating. However, funding decisions for your local Trading Standards, which ultimately dictates the available resources, are made by your local authority. You may want to consider making your council aware of your dissatisfaction.

 

Your next steps

If you are unable to resolve this matter directly with the trader then you may wish to look at mediation through an Alternative Dispute Resolution scheme to try to come to an agreement out of court. ADR schemes are seen to be a quicker and cheaper alternative to court action and are usually free schemes, although there may be a fee with some organisations. You can find more information regarding the ADR process here.

 

It is worth noting that the consumer is not bound by the findings of an ADR scheme and if you are not satisfied with the findings you may take the matter to court, however the court may take into account the finding from ADR and also if there is an ADR scheme in place the court may request you contact them. There is also no obligation for the trader to enter into mediation and they may refuse to do so.

 

To avoid court action it may be worth checking to see if the company are a member of an Alternative Dispute Resolution (ADR) Scheme and requesting their complaints process, if not then you will find a list of independent schemes here. There is an option beside each scheme for further information which outlines what they deal with and their processes, you will also find their contact information.

 

What we do

We will continue to notify Trading Standards of the trader's activities. Whilst this would not help with your complaint, this is valuable intelligence for them, which may be taken into consideration in any future dealings they have with the trader.

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what are you wait for you need to action post 2

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

then as post 14

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

We have found CAB to be useless and offering poor advice when consulting them on a face to face basis in their offices.

 

Replies to emails are even worse as they waffle on and offer no useful advice and will not commit themselves to anything.

 

Recently the advice from CAB was so poor that if we had to taken their advice we would now be several thousand pounds out of pocket.

 

We joined Which legal Services for about £90 for the year for as much legal advice as needed.

 

Not only did we get a full refund using their legal advice, we also got paid about £3500 in compensation.

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I am in the process of requesting a chargeback,

 

I just think it is wrong that the retailer can breach the consumer regulations without consequence unless the customer can afford to take them to court.

 

CAB are useless they mis informed me initially and now agree that I am within my rights but are unable to help me get my money back. Let’s hope the chargeback is successful

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