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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Vodafone excess Bill inspite of world traveller £896.80 unresolved since November 2015


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Vodafone Charged me extra in November £896.80 Invoice number: B3-124148244 after several calls and confirming 3 times that the £896.80 will be refunded and we should call back for getting this credited to our account.

 

We were asked to go the store to get the phone checked and the store in Greenock also confirmed that these charges were to be refunded. Every time we called back to claim the amount we were told the charges have been under investigation.

 

This chasing has now gone on for last 5 months and we are coming to a conclusion to write to Ombudsman and take this to small court claim. However, today i finally managed to speak to senior Manager Jodie who was patient and understood the situation but only offered GBP 200 as goodwill which I have refused as i firmly believe these charges were incurred due to system error of Vodafone. I have been promised several calls before but nothing happened.

 

Now to see if this one comes. I was given Call reference number 1-4F4YRHZ8 and amount in dispute is £896.80 These charges have been incurred in UAE and China which were both part of World Traveler.

 

This needs to be resolved with some common sense and money needs to be refunded immediately.

 

WRT135

Edited by citizenB
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If you still need help with your account, email me via the Contact us form here.

 

To access the form you'll need to enter the code WRT135.

 

As well as stating your query in the question box, please also quote 'CAG Forum'.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

 

Thread moved to correct forum - no need for you to do anything, this is purely an administrative move. .

 

I notice you have added WRT135 to the bottom of your post - this is not a Vodafone reference - you will need to click on the link in the quoted post above and enter the code WRT135 to obtain a Reference number that Vodafone provides for CAG members. You will be emailed the reference, which you will need to post here in your thread.

 

Meanwhile, you might want to have a look round other threads who are having problems with VF.

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:thumb:

 

 

I rather suspect the VF rep might not be around over the weekend, but hopefully other caggers will be able to help.

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi P_gupta

 

Welcome to CAG

 

In relation to the charges with Vodafone and the account, can we have some further information on it?

 

Was World Traveler supposed to be on there and it wasnt?

Had there been some confusion between the worldtraveler and eurotraveler service they offer?

 

Is the Vodafone Account under suspension at this point? Had you paid the amount in full?

 

Any more info is appreciated.

 

An immediate refund right now wont happen, however, with the proper care and due diligence that Lee uses, it could be resolved Relatively quickly.

Please remember to keep us posted on the issue.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Hi P_gupta

 

Welcome to CAG

 

In relation to the charges with Vodafone and the account, can we have some further information on it?

 

Was World Traveler supposed to be on there and it wasnt?

Had there been some confusion between the worldtraveler and eurotraveler service they offer?

 

Is the Vodafone Account under suspension at this point? Had you paid the amount in full?

 

Any more info is appreciated.

 

The amount was taken off the account and has been paid as I have a direct debit. Account is not suspended. The world traveller was very much on and subscribed to, no confusion there at all.

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Also one to watch for, Vodafone do have an overseas limit to spending on as a setting on the SIM with their new online system (Which is terrible i might add for the CS side)

I would also check that this was enabled.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Hi,

You say you have been chasing this for the last 5 months. Please be aware that you have 6 months to complain to the Ombudsman so I would get your complaint in as soon as possible.

 

If you decide to use the Ombudsman, you must let them complete the investigation before even thinking of court action. If you choose court action whilst the Ombudsman investigation is ongoing, they must cease the investigation.

 

This is just another example of Vodafones incompetence and I would move as soon as possible. Once this company gets its act together, I may change my opinion but in all honesty, I can't see that happening as once they have your money, they don't care.

 

I would also investigate the option of VF breaching their own terms and conditions allowing you to move away without penalty.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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FYI, Many of our clients use Vodafone and ALL have had problems with world / euro traveler. You often need to reply to an automatic text message which arrives as soon as you switch your phone on to enable it. In our case, this didn't work and so our clients often end up with huge bills then spend weeks fighting it. Vodafone needs to sort this out.

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Hi P_gupta01,

 

Thanks for making me aware of this.

 

I've got your email and I'll get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

I got a message for a phone call today but I saw it after as I was on another call. The number also came up as fraud on my phone so I wasn't sure. Issue still unresolved
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FYI, Many of our clients use Vodafone and ALL have had problems with world / euro traveler. You often need to reply to an automatic text message which arrives as soon as you switch your phone on to enable it. In our case, this didn't work and so our clients often end up with huge bills then spend weeks fighting it. Vodafone needs to sort this out.

 

Last year with Vodafone was total chaos

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Keep on at lee to get this resolved

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Dear Lee

 

I am not begging Vodafone here for any goodwill discount. This bill is wrongly charged and I have enough proofs of that. I can't stay with Vodafone if this is not done and will take this to court if these charges are not refunded.

 

I have been confirmed on 3 occasions that these were a mistake and will be refunded in full including at the local shop.

 

This is not done.

 

Poonam

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You have come up against the Vodafone brick wall. Even though they have said it was a mistake, they won't resolve it to your satisfaction, only theirs

 

I would demand a deadlock letter from VF so that you can go to the Ombudsman (if you wish to go that way) If you haven't done so yet. send VF a SAR to get the account history.

 

If you have the admission that this is a mistake in writing (live chat) then you could issue a Letter Before Action giving them 14 days to rectify and if they fail, take them to court. While complicated. the small claims court is easier for the layman to navigate than any other track. Please don't follow this if you are not going to follow through as it will make you appear silly and lets VF carry on with their poor practices.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Dear Lee

 

I am not begging Vodafone here for any goodwill discount. This bill is wrongly charged and I have enough proofs of that. I can't stay with Vodafone if this is not done and will take this to court if these charges are not refunded.

 

I have been confirmed on 3 occasions that these were a mistake and will be refunded in full including at the local shop.

 

This is not done.

 

Poonam

 

Lee

 

All documents you have asked from me are already sent to your customer care team. The message copy and the ticket details. Can you check the records and also check that on 3 occasions your team including the local Vodafone shop have agreed that charges were incorrect and will be refunded in full and gone back on that

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You have come up against the Vodafone brick wall. Even though they have said it was a mistake, they won't resolve it to your satisfaction, only theirs

 

I would demand a deadlock letter from VF so that you can go to the Ombudsman (if you wish to go that way) If you haven't done so yet. send VF a SAR to get the account history.

 

If you have the admission that this is a mistake in writing (live chat) then you could issue a Letter Before Action giving them 14 days to rectify and if they fail, take them to court. While complicated. the small claims court is easier for the layman to navigate than any other track. Please don't follow this if you are not going to follow through as it will make you appear silly and lets VF carry on with their poor practices.

 

Thank you got the advise I will surely look into this too. I have already written with all proof to the ombudsman

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