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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Man wins Apple Watch warranty court battle


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This is why we say 'size doesn't matter' and to take on these companies no matter how big they are and how much above the law they think they are.

 

 

A man from Ceredigion has successfully sued Apple after his watch broke - forcing the company to change its product description.

 

Gareth Cross, 32, from Aberystwyth, paid £339 last July for his Apple Watch Sport, but spotted a crack in the glass face 10 days later.

 

The technology giant said work to fix the watch was not covered by warranty, despite its official claim it was scratch-resistant.

 

Apple has been asked to comment.

 

Mr Cross took the company to the small claims court in Aberystwyth for breach of the Sale of Goods Act, and has won the case after a six-month fight.

 

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Mr Cross told the BBC the case did begin to become stressful.

 

"I couldn't understand why they would want to go to court over the issue, but ultimately I wanted [to] stand by my consumer rights," he said.

 

"The case did start to become a little stressful, especially toward the end with the prospect of having to attend court to defend my claim against what was the most valuable company in the world."

 

Because they hoped they could bully you into backing down !

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How shameful. Apple is one of the world's biggest companies and yet they have to quibble about this tiny amount of money and make life difficult for an ordinary person who is just trying to be an Apple customer.

 

What stupidity from Apple

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How shameful. Apple is one of the world's biggest companies and yet they have to quibble about this tiny amount of money and make life difficult for an ordinary person who is just trying to be an Apple customer.

 

What stupidity from Apple

 

Thats how theyve always operated though and why they have so much money.

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It'll be interesting to see if other people may pursue similar claims in future. Yes, purchasers from now wouldn't be able to claim anything in regards to the impact resistance, but anyone who purchased it prior to them making the change could quite possibly make the same claim if they face the same issue going forward.

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If you search online regarding problems with Apple products, it appears they have forgotten that maintaining consumer loyalty is very important. Apple appear to frustrate customers with claims under warranties and this case gives hope to those people who think Apple are too big to take on. There are problems reported with Macbooks, with them overheating very easily causing them to stop working. But apparently this is to be expected and not an issue.

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That's what happens when you focus entirely on making them thinner without giving any consideration to airflow. You can have all the fans in the world but they wont do diddly if the air can't get to the components :)

 

Apparently there are people drilling holes in Macbook cases and fitting external fans, so they can use them, after paying up to £2k for them.

 

If i were buying an expensive laptop, i would get one made by companies who do this, so you know what parts have been fitted, which can be changed/upgraded. I spoke with an engineer who is authorised to repair various laptop brands and he said he would not personally buy most of the top brand names.

 

I have an ipad, but only because i was given it.

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" I have an ipad, but only because i was given it. "

 

Me too:wink:

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the reason they dont admit anything is wrong and defended the claim is obvious for a business that size, they cannot have anything that reduces their market image (and thus market share and value and this does so in reality it has backfired terribly. what they sell is no better than a similar product at a fraction of the cost but like other big brands they rely on cachet and an air of exclusivity to bump up their prices.

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And still it goes on!

 

The latest software update for iPhone 6 handsets is allegedly rendering the devices useless if it detects repairs not carried out by Apple.

The problem is known as "error 53" and has appeared in Apple products before.

 

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I read about that one last week. It's to do with the Fingerprint sensor I believe.

On the one hand, there's some logic to saying that an unauthorised replacement to the fingerprint scanner could be insecure. But in that case, the sensible approach would be to simply disable the ability of the fingerprint scanner to unlock/access anything secure. There's no need to disable the entire device.

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  • 3 weeks later...
I believe Apple themselves were the retailer in this case.

 

2 years ago I tried to get my iPHONE 5 replaced by Apple for issues with Wifi drops outs and bill shocked associated with them. I used a lawyer and in the end, they gave up after 2 years because Apple convinced the lawyer that there is no evidence.

The issue here is Apple's Customer Service or rather the lack of it. Unless they make money, they are not allowed to refund money or replace products that are going to eat into their bottom line. And that's also the reason why when chat to Apple support, now they want to ring you back and charge you for each incident even though it is their software is the problem.

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