@eonhelp got formal demand for payment for a bill that's not mine

[edd78]

Hi i am looking for advice

 

 

i just read this letter when i arrived back home on friday night from a debt recovery company

for a bill for the previous occupier of the property but its got my name on the debt recovery letter.

 

 

the bill in question was £155 for between the dates of 01/08/2104 - 14/12/2014.

 

 

I was in the process of moving into this property and set up a account with e on on the 15/12/2014.

 

 

The letter from the debt company was made up on the 20/04/2105 and

it says i have 7 days of receipt of the letter to pay the bill

 

 

i have sent a email to e on as i can't phone the now due to offices being closed

 

regards

eddy

[dx100uk]

if you weren't there then its not your problem

 

 

no DCA has any legal powers anyway

they are NOT BAILIFFS

 

 

whos the DCA

who is their 'client'?

 

 

dx

[edd78]

hi thank you for the reply dx

 

maybe they where hoping that i would pay as e on cant trace the previous occupier

but i am not paying one penny.

 

 

maybe e on got in touch with the debt recovery company to try and scare me into paying the bill.

 

 

as it would be easier to try and get something of me than try and trace the previous occupier

 

edd

[dx100uk]

and the DCA is?

 

 

dx

[edd78]

hi dx

the debt recovery company is lcs and the client is e on

[dx100uk]

LCS are safe to ignore

 

 

you've complaint to eon?

 

 

we've a rep here i'll ask them to pop in

though it might be Monday now

 

 

but don't worry

the DCA is NOT A BAILIFF

 

 

and has NO LEGAL POWERS whatsoever in this case

 

 

dx

[edd78]

hi dx

yes i have complained to e on i sent them a email so hopefully they will get in touch with me

 

that will be ok for the rep to pop in on monday or when available

 

thank you for your help in this matter

 

regards

edd

[king12345]

Tell eon and lcs to jog off.

If they visit your property, send them an invoice for wasting your time.

I would even play their own dirty tricks and charge an admin fee of £75.

As said, this is not your debt.

[i hate bailiffs]

You need to check your credit file

They may have put a default marker on it

 

Compensation may be due!

[edd78]

Hi i never thought about the credit file. through no fault of my own i can get a default marker on my credit report that not fair is it

 

regards

edd

[ericsbrother]

Eon have deliberately misued your personal data to create a debt account that is obviously not yours nor ever could be. I would be requesting a copy of this, not as a SAR but as a pre action protocol.

They know they have done wrong so make them put it right rather than worrying about a DCA

[E.ON Company Rep: Malc]

Hi eddy

 

This sometimes happens where responsibility for properties changes hands and we're not given all the details or receive the wrong information from one of those involved (landlord/letting agent/previous occupier etc). Don't worry, sight of the Tenancy Agreement/Proof of Sale document usually sorts this. We'll only need to see the bit confirming the dates and no other personal detail.

 

When you set up your account on 15 December 14, did you give us or even know a forwarding address for the previous occupant? Lack of forwarding addresses is often a cause of this type of issue. LCS may be searching for the previous occupier by writing to a number of different people associated with the property. This can include landlords, letting agents, former and current occupiers/owners etc in an attempt to find the person responsible for using energy during a particular period. Only guessing, though, as it depends on the individual circumstances.

 

As you've contacted our complaints team, one of our Resolution Managers will be in touch. Might be an idea to have the documents mentioned above handy as this will speed things up.

 

Sorry if I'm barking up the wrong tree here eddy but hope it helps.

 

Malc

[edd78]

Hi malc

I don't know the forwarding address of the previous occupier. I phoned up e on a while ago can't remember the date i phoned regarding the bills i kept getting for the previous occupier and got told to put not my bill on the envelope and return to sender thats what i did then later on about three weeks past i never got any bills then all of a sudden i got this letter from lcs. then when i came in from work i got another letter from lcs which has a final demand on the letter

the letter i got is below

 

 

You have still not paid or offered a valid reason for non-payment of the above amount in relation to your outstanding

Electricity invoice, despite our previous communications and offer of help. Therefore, it is with regret that we must inform

you that if we do not receive contact within the next 7 days you may leave us with no alternative but to undertake a full

investigation before returning your account to our client for further action.

Our investigation may include:-

• Further trace activity to establish current residency or residencies.

• Credit reference agency searches

If you would prefer to deal directly with this office and prevent further contact and inconvenience, you must act quickly

and pay the full sum immediately (please see available payment methods on the reverse of this letter) or make contact

on 0844 543 9130, quoting the reference number 7563287.

If you are unable to pay the outstanding balance in full, we can still assist you in coming to a suitable solution. Our

agents are fully trained to deal with individuals experiencing financial difficulties. Our objective is to agree a fair, realistic

and affordable repayment plan on behalf of our client.

Your urgent attention is appreciated.

 

regards

edd

[i hate bailiffs]

Did you check your credit file?

[E.ON Company Rep: Malc]

Hi edd and thanks for coming back to me.

 

You mentioned before about raising this with our complaints team. What was the outcome? Were you able to let them have sight of the documents I talked about? Are the bills for the previous occupier actually in your name? If they are, this can soon be sorted by seeing these documents.

 

Sorry for all the questions edd.

 

Malc

[ericsbrother]

if they still havent done anything about it as more than 8 weeks have passed since you made your complaint you can take the matter up with the energy ombudsman

[edd78]

Did you check your credit file?

 

hi i checked the credit file from halifax and seems ok for now

[edd78]

hi malc

when i phoned i can't remember the contents of the conversation i am sure the lady mentioned that i had nothing to worry about as the debt is not mine. the bill in question is for the occupier of the address but on the letter from ics as my name on it so don't know how they managed to put my name on it if it was not my debt

[edd78]

if they still havent done anything about it as more than 8 weeks have passed since you made your complaint you can take the matter up with the energy ombudsman

 

thank you for the advice

[BankFodder]

hi malc

when i phoned i can't remember the contents of the conversation i am sure the lady mentioned that i had nothing to worry about as the debt is not mine. the bill in question is for the occupier of the address but on the letter from ics as my name on it so don't know how they managed to put my name on it if it was not my debt

If you had read our customer services guide and follow the advice in it, then they wouldn't be a problem about you remembering what was said in the phone call and also you would have the evidence stored away ready to use if the whole thing turned round and bit you on the bum.

[E.ON Company Rep: Malc]

hi malc

when i phoned i can't remember the contents of the conversation i am sure the lady mentioned that i had nothing to worry about as the debt is not mine. the bill in question is for the occupier of the address but on the letter from ics as my name on it so don't know how they managed to put my name on it if it was not my debt

 

Morning edd

 

As I mentioned in post 12, sounds like LCS are doing a blanket search to try and find those responsible for the energy used before you moved in. If the bill isn't in your name and the usage was before your time at the property then, I agree with our advisor, the debt won't be yours.

 

Malc