brighthouse osc reclaiming idiot proof guide please

[bluegirl83]

Good Morning bluegirl83

 

We have some news for you and kindly request that you contact our Customer Relations Team on 0800 526 069 or email us quoting your reference F0697870 so that we can update you with regards to your enquiry.

 

Please continue to update this thread with any feedback you may have.

 

 

Many Thanks

 

Jason

 

Web Relations Team

 

 

Hi have you got an email address and who do I address it to?

 

Thanks

[renegadeimp]

Hold up. Why are you telling them to get in contact with you jason. Surely you should be contacting them.

 

bluegirl, be careful. They could try and offer you a reclaim that is much lower than what you are actually owed.

[bluegirl83]

Hi have you got an email address and who do I address it to?

 

Thanks

 

I've just found it further up this thread, I've just sent an email.

[Jason BrightHouse Web Rela]

Hi bluegirl83,

 

I apologise for not mentioning our email address in my previous post - please send us an email at [email protected] and quote your reference F0697870.

 

In your email, please confirm your account details so that we can verify your the account holder and we can update you accordingly.

 

The account details we would require are: account name, address and the store your account is with.

 

Many Thanks

 

Jason

 

Web Relations Team

[bluegirl83]

Hi bluegirl83,

 

I apologise for not mentioning our email address in my previous post - please send us an email at [email protected] and quote your reference F0697870.

 

In your email, please confirm your account details so that we can verify your the account holder and we can update you accordingly.

 

The account details we would require are: account name, address and the store your account is with.

 

Many Thanks

 

Jason

 

Web Relations Team

 

I've just sent another email with those details on and the reference number in the subject line.

[bluegirl83]

Got my letter from Bh yesterday. They have said because I signed the forms and initialed the explanatory notes that they cannot refund me. Yes it was all signed by me because like a number of other people on this forum I was told I HAD to have them or I couldn't have the products. Is there any further action I could take?

[renegadeimp]

Yep. Time to go through the FOS. BH are lying and doing their usual tricks again to make profit off the vulnerable.

[bluegirl83]

Yep. Time to go through the FOS. BH are lying and doing their usual tricks again to make profit off the vulnerable.

 

Thanks, I will go on the site today and get all the forms and send off. I will keep this thread updated.

[renegadeimp]

IIRC, Welcome FInance used to do exactly the same thing. And we all know what happened with them.

[marcus6]

Got my letter from Bh yesterday. They have said because I signed the forms and initialed the explanatory notes that they cannot refund me. Yes it was all signed by me because like a number of other people on this forum I was told I HAD to have them or I couldn't have the products. Is there any further action I could take?

 

 

Hi there,

 

That's the same letter as i got from them! just delaying tactics as they know they don't have a leg to stand on and this is why they have new agreements now! as they come under the spot light of the FCA now and not the FOS, all my paper work is with the FOS and i'm waiting for them to deal with it, but they are taking there time, if i don't hear anything by the end of next month i will be taking BH to Court!! see all this delaying tactics is dumb as more interest! will be added as some months have past, so the longer they delay the more they have to pay!

[renegadeimp]

Use court as a last resort. Exhaust all other methods of getting your money back first, as it will look better to a court, then if you go straight to them as soon as they say " we wont pay you".

[marcus6]

Use court as a last resort. Exhaust all other methods of getting your money back first, as it will look better to a court, then if you go straight to them as soon as they say " we wont pay you".

 

Good point!