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Jason BrightHouse Web Rela

Customer Service Rep

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Please help the CAG

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About Jason BrightHouse Web Rela

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    <b>Corporate Poster</b>
  1. Good Morning johnboy2010, As this is a public forum, I ask that you contact our Customer Relations Department. I see from your previous posts that you have been in contact but we would like to confirm that we are aware of your situation and aim to help in resolving the issues of your complaint. Once we have been able to establish your account details, we will help you in any way we can and will be able to advise you of your options. We aim to offer help and support in managing your account and have many options available for such a situation. I would encourage you to consider contacting our Customer Relations Team again on 0800 526 069 as this would allow for us to discuss your concerns with you directly and allow for a speedier resolution. Many Thanks, Rahul (Web Relations Team)
  2. Hi Tracyab1972, Apologies for the delay in our response. It is standard process for us not to retain contracts for more than 6 years however by submitting a SAR we will be able to send you copies of anything we do have on file within that time period. I also thought it would be useful to advise you that BrightHouse has never sold PPI as a financial product. If you have any further questions please do not hesitate to contact us on 0800 526 029 where we will be happy to assist you Best Regards Rahul Web Relations Team
  3. Hi, I am so sorry that you did not get the customer service that we pride ourselves on, I would like the opportunity to investigate this for you, can you please contact our head office on 0800526069 or alternatively email our customer relations department at: customer.relations@brighthouse.co.uk with your post code, full name, date of birth and local store please. I would advise that when you do contact our head office please reference your CAG reference number which is 324750, furthering this, if you chose that email is your best form of contact please put your reference number in the subject box. Thank you. Rahul (Web Relations Team)
  4. Good Morning Sir/Madam, as this is a public forum, I ask that you email (quoting your CAG icon reference in the subject line which is 324644). Once we have been able to establish your account details, we will help you in any way we can and will be able to advise you of your options. Alternatively, I would encourage you to consider contacting our Customer Relations Team on 0800 526 069 as this would allow for us to discuss your concerns with you directly and allow for a speedier resolution. Again you can quote the six digit reference and we will be able to assist you immediately. Thank you Many Thanks, Rahul (Web Relations Team)
  5. Good Morning, as this is a public forum, I ask that you email or call (quoting your CAG reference in the subject line which is 322720). Once we have been able to establish your account details, we will help you in any way we can and will be able to advise you of your options. Alternatively, I would encourage you to consider contacting our Customer Relations Team on 0800 526 069 as this would allow for us to discuss your concerns with you directly and allow for a speedier resolution. Many Thanks, Rahul (Web Relations Team)
  6. Hi, That is no problem. I will make sure a formal letter is written to yourself today with all the information you have asked for. Rahul (Web Relations Team)
  7. Hi David, I can confirm that we will write you a formal letter explaining all the information you have provided within your email to us . If you do have further questions please do not hesitate to contact us here at head office and we will be willing to help you. Kind Regards Rahul (Web Relations Team)
  8. Hi, Thank you for getting in touch, in order to clarify the payment terms can you please contact us on 0800526069 or alternatively emails at customer.relations@brighthouse.co.uk with your local store, post code, full name and date of birth please so that I can locate your details. If you do email us please quote your CAG reference number 318100 so that we can locate your details. Rahul (Web Relations Team)
  9. Hi David, Thank you for getting in touch, I would like the opportunity to look into this further for you however I do require further information. Can you please contact our head office on 0800526069 or alternatively email us at customer.relations@brighthouse.co.uk with your date of birth, post code, full name and local store quoting your CAG reference number ( 317224 ) in the subject box. Regards Rahul (Web Relations Team)
  10. Hi, I have located your details and has escalated your issue to the regional manager, please be advised it can take up to 48 hours to receive a response. ^ Rahul (Web Relations Team)
  11. Hi, Thank you for the further information you have provided, however, in order to resolve this for you, I would require your details so that I can locate you on our system. Can you please contact our customer relations team on 0800526069 or alternatively email our customer relations team on the email address I provided earlier quoting your CAG reference number 313023. Jason (Web Relations Team)
  12. Hi, Thank you for your post, can you please contact our customer relations department on 0800526069 or alternatively email us at customer.relations@brighthouse.co.uk. I would like the opportunity to investigate this for you, therefore to reduce the length of time it takes to locate your details; if you choose to email us please provide your local store, post code, full name and date of birth. Regards ^Rahul (Web Relations Team)
  13. Hi, I would like the opportunity to look into this for you, can you please contact our customer relations team on 0800526069 or alternatively email us at customer. relations@brighthouse.co.uk, however, I would ask if you do email us please add your date of birth, post code, full name and local store please so that we are able to locate your details. ^Rahul (Web Relations Team)
  14. Good Morning, I would like the opportunity to look into this for you, can you please contact our customer relations team on 0800526069 or alternatively email us at customer.relations@brighthouse.co.uk. I look forward to your response. Kind Regards Rahul (BrightHouse Customer Relations Web Team)
  15. Good Morning, I hope you had a great festive period, may I please ask you to contact our customer relations department on 0800526069 so that we can look into this for you. Alternatively please email customer.relations@brighthouse.co.uk. I look forward to hearing from you. Kind Regards Rahul (BrightHouse Customer Relations Web Team)
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