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    • best to be sure it is a N279. not that they pull any underhand stunts of course   but we have seen it. your bal is now £0 but we'll still attend court as you'll probably not as we've said we've closed the account and we'll get a judgement by default. dx  
    • Sorry, last bit They had ticked that they wanted the application dealt with without a hearing, so is there any relevance that a date and time to attend said hearing has been sent out ?
    • I've not seen it personally but I think that's the letter Dad has had from Overdales. I'll see it tomorrow. It states balance: zero
    • Agreed as you clearly have little faith in your star runners, mind you - I have less - conditional on the welcher clause I defined being part, and that we are talking about the three defined candidates: Tice Farage and Anderson - not anyone anywhere as reform might (outside chance) get someone decent to run somewhere. If any of the three dont run - they count as a loss.   welcher clause. "If either of us loses and doesn't pay - we agree the site admin will change the welchers avatar permanently to a cows ass - specific cows ass avatar chosen by the winner - with veto by site on any too offensive - requiring another to be chosen  (or of course, DP likely allows you can delete your account and all your worthless posts to cheapskate chicken out and we'll just laugh) "
    • This is the full details, note they have made an error (1) in that paragraph 5 stated 14 days before hearing not 7. Surely a company of their size would proof read and shouldn't make basic errors like that 1) The Claimant respectfully applies for an extension of time to comply with paragraph 5 of the Order of Deputy District Judge XXX dated XX March 2024 i.e. the evidence upon which the parties intend to rely shall be filed and served not later than 7-days before the hearing. 2) The Claimant seeks a short extension of time allow them to further and properly investigate data provided to them by Royal Mail which is of importance to the proceedings and determination of the Claim. 3) The Claimant and Royal Mail have an information sharing agreement. Under the agreement, Royal Mail has provided data to the Claimant in respect of the matters forming the basis of these proceedings. The Claimant requires more time to consider this data and reconcile it against their own records. The Claimant may need to seek clarification and assurances from Royal Mail before they can be confident the data is correct and relevant to the proceedings i.e. available to be submitted as evidence. 4) The Claimant's witness is currently out of the office on annual leave and this was not relayed to DWF Law until after the event which has caused a further unfortunate delay. 5) The Court has directed parties to file and serve any evidence upon which they intend to rely not later than 14- days before the hearing i.e. by 4pm on 6 June 2024. Regrettably, the Claimant will have insufficient time to finalise their witness evidence and supporting exhibits as directed. We therefore respectfully apply to extend the time for filing/serving evidence so that the evidence upon which the parties intend to rely by filed and served not later than 7-days before the hearing i.e. by 4pm on 13 June 2024. 6) This application is a pre-emptive one for an extension of time made prior to the expiry of the deadline. In considering the application, the Court is required to exercise its broad case management powers and consider the overriding objective. 7) In circumstances where applications are made in time, the Court should be reticent to refuse reasonable applications for extensions of time which neither imperil hearing dates nor disrupt proceedings, pursuant to Hallam Estates v Baker [2014] EWCA Civ 661. 😎 It is respectfully submitted that the application is made pursuant to the provisions of CPR 3.1(2)(a) and in accordance with the overriding objective to ensure the parties are on an equal footing when presenting their cases to the Court. The requested extension of time does not put the hearing at risk and granting the Application will not be disruptive to the proceedings.   They have asked for extension Because 2) The Claimant requires additional time to consider and reconcile data received from Royal Mail which is relevant to these proceedings against their own data and records in order to submit detailed evidence in support of this Claim.
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Kwikfit MOT - charged me for unnecessary work/parts - now IGNORING ME!!


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After charging me 185 pounds upfront

Kwik fit calls me up and tells me I failed my MOT and asks me to shell out 655 pounds finally coming down to £480 .

This as communicated to me twice ( on the phone and when I went to collect my car)

were charges for making the minimum required changes for MOT.

After collecting my car, I discovered the next day that the bridge blades that I had been charged for, have not been changed.

Also the puncture in one of my tyre was never repaired ( in spite of being told that this will done for free).

An independent check with another mechanic confirmed that changes to the Brake Pad set (£85),

stabiliser link (£54 each),

brake disc (£66 each)

and check and front adjust ( £50) were never required.

When I complained, I found the area manager completely on the defensive,

offering only to refund me £130 pounds (for the non existent bridge blades and half of what I paid for the brake pad brade disk).

According to him it was my error for misunderstanding the repairs that had been only recommended

and had been done after my clearance.

Its been a week and I haven had anything from Kwikfit so far.

 

Ridiculous behaviour , coupled with dishonesty.

Please can you advise me who I can escalate this matter to ( OFT ?).

Any advice on this will be very helpful.

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sadly something we see here often

 

they need to tighten up on this type of short practice

 

I've alerted the kwikfit rep

 

hopefully it will be rsolved as this thread was

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?404445-KWIK-FIT-unnecessary-work-**Refund-obtained**&highlight=kwikfit

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Once again: Stay clear of garages for your mot.

Use a dedicated mot centre which does not repair cars.

They have no reason to say that something is wrong when it's not.

Also you will be sure that you can shop around for any repair needed.

Other advise is to supervise the repair.

A genuine garage would have no objection on you viewing the work.

Even small garages now have a viewing area behind a glass.

Dump kwik fit for good!

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Hi there,

 

We're sorry to hear this. Can you please e-mail [email protected] with 'Consumer Action Group 23/1/14' in the subject line and provide your vehicle registration number so we can locate your logged complaint and take a look into this for you.

 

Kind regards,

Kwik Fit Customer Service Team

[email protected]

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After charging me 185 pounds upfront

An independent check with another mechanic confirmed that changes to the Brake Pad set (£85),

stabiliser link (£54 each),

brake disc (£66 each)

and check and front adjust ( £50) were never required.

 

What is a bridge blade?

How did the mechanic you took you car to know the pads, discs and link didn't require changing ??

Check and front adjust what ?

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So by them charging you, I assume you gave them the authorisation to do the work?

 

The amount quoted was on the basis that the MOT cannot be cleared without the necessary work. Again as I mentioned before the word "recommended" was never used. I had been puzzled as i do get my car checked every year. I took this back to the same garage that I had taken before. They showed me copies of the checks they had done previously, when I realised that I had been a fool for taking things on face value.

 

I have received the promised £130 pounds which has been cleverly split so as to show that the the refund is inclusive of VAT - helps them to offset this with what they will pay to the Government.

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It is possible that you picked up another puncture in the two weeks of driving.

 

Of course its possible. In this case the company changed my front tyres and told me I had a puncture in the rear left tyre which they will repair for free. After filling the very same tyre with air for more than 2 occasions, I finally gave up, had it checked and replaced.

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The amount quoted was on the basis that the MOT cannot be cleared without the necessary work. Again as I mentioned before the word "recommended" was never used.

 

Could the expression they used have been "on the basis of a clear MOT" ? In other words an MOT Certificate with no 'advisories' - advisories are not in themselves fail items but are recommendations or warnings.

 

Even if this was so, it is playing with words and customers ignorance for their commercial gain.

Not very ethical.

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Its been a week now since I replied to the Kwickfit representative. Had no reply and I am not expecting any help from them either. Glad this forum exists and that I was able to share my experience with others. Think the company is now probably used to such compliants and takes its customers for granted

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  • 3 weeks later...

I think I am in the same position as you are, Kwik Fit are a total sham. I wont be using them again, I value my safety and that of those around me far too much to risk it by visiting cowboys like them.

 

I hope you get a resolution to your issues, I think I now have to make County Court Claim, which given how much of a toss they give, they probably wont contest or pay out on when they lose.

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