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Salford lass

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  1. Hi hope this is the right forum i have a faulty Samsung tv (purple patches on screen) that was 4 years old when I fist contacted ao.com in January. I’ve been waiting until after lockdown to get an engineers report to confirm that it’s an inherent fault. Unfortunately I can’t get an engineer to do a report (one said because it’s a 65” screen he could do more damage) but did confirm in an email that it’s a common issue that he’s seen many times. AO are still insisting that I get a paper report that is Vat registered ...what can I do? thanks
  2. Yes ,definitely answered my question.thank you so much...
  3. Yes I have it as an email (always keep a paper chain) thanks
  4. Hi I have a Samsung 65inch 4K tv that is just 4 years old with 4 purple patches on the screen. a quick google search tells me it’s a very common fault with Samsung. I bought it from AO.com and I’ve downloaded a template letter which I’ve sent to them as it is less than 6 years old their reply was for me to get an independent engineers report and if it’s an inherent fault they will either contribute to the fix or a depreciated refund heres the problem... due to COVID me and hubby are shielding so can’t have engineers/repair men in, do I have a limited time to get the report (lockdown is lasting till at least March) thanks
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