How many times a day is a DCA allowed to call?

[new-me2010]

Interesting phone call 5 minutes ago from Lowell

 

I stated everything in writing and stop harassing by phone.

 

Answer was they can legally phone up to 3 times a day until they get a resolution

 

Is this correct?

[renegadeimp]

once a day. Some judges even say more than once a week is bordering on harassment.

 

If you send them the telephone harassment letter, then they are not allowed to call AT ALL.

[Bazooka Boo]

Log all the calls, go through the malicious calls procedure with you phone provider and complain to Ofcom about the misuse of the communications network.

 

Once you have informed them you will only correspond in writing only, any further calls IMO would be harassment, which is a criminal offence.

 

Send them http://www.consumeractiongroup.co.uk/forum/showthread.php?387367-Harassment-by-Telephone send it 2nd class but obtain proof of posting, which is free from the PO counter.

 

Now what's the debt?

[sequenci]

Here's a good article: http://www.moneysavingexpert.com/news/banking/2013/07/bullying-bank-ordered-to-pay-up-for-harassing-customer-know-your-rights

 

A few calls would be absolutely fine. If you would prefer for them not to call ensure that you inform them of that in writing.

[citizenB]

What is the point of calling more than once a day, or even once a week.

 

"telephoning until they obtain a resolution is an admission of harrassment IMH" !!

 

In the case of Roberts v Bank of Scotland plc and another [2013] All ER (D) 88 (Jun) in the Court of Appeal.

 

The court concluded that:

 

(1) The existence of a debt did not give a lender the right to bombard the debtor with calls. It was for the debtor to decide whether they wanted to discuss the matter with the creditor.

 

(2) In respect of the harassment appeal, the claimant had made it perfectly clear that she had not wanted to speak to the bank, and she had been perfectly entitled to do so. Once the bank had phoned a few times, it had been clear that no progress was to be made. Further calls had been futile and should have been stopped. The judge had been right to characterise the calls as intimidation and they had been wholly unjustified.

[intend]

Please follow advice - if you state in writing only then IMHO any telephone calls are harrassment - DCA legal knowledge non-existant!!

[renegadeimp]

Send that letter asap. Give them a few days to act on it. if they call after theyve got it, then you can start harassment complaints.

[Sidewinder]

I actually got a "FFS do you seriously think that we are going to write every time we want to speak to you?" from a DCA when I insisted over the phone that everything be put in writing.

 

They never write, and whether they still phone or not I have no idea as all unknown numbers get screened out and don't even ring on my phone any more. The point is that I told them not to phone so it is up to them whether they want to waste time or not.

[new-me2010]

Its not my debt .......... I don't know who it is but I will do the letter and post tomorrow

 

Thanks everyone.

 

I keep getting calls on my mobile from a mobile, and they're different numbers but in very close proximity to each other some even the next numbers. I think it Lowell too because last year had a SB debt and got rid of them.

[Consumer dude]

If its not your debt and they phone you, tell them you don't know what they are talking about and to write to any address they have..

[Sidewinder]

The mobile numbers are a favourite trick too...and unknown landline numbers but with your local STD code to try and fool you.

[Bazooka Boo]

New-me, put any number you don't recognise onto this website, it will either flag it up as who it really is, or you can just enter it on there as a pest caller.

http://whocallsme.com/

[martin g]

Buy a whistle, and use it!!!!!

 

Martin g