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    • I contacted them when it happened. The caretaker came over, looked at it, and walked off with the tree chunks of mortar. Next morning, they had a roofer come over and enter our garden to inspect it. Friday they were supposed to speak with a scaffolding company. I had to bring up liability and potentially calling the council to report 'an unsafe structure' before they even got moving. They know all about the wedding, the preparations, our patio contractors etc. but their attitude doesn't instill me with confidence. My fear is it will end up being a legal matter which is why I posted here to hopefully receive some advice. As far as I can see, the roof is in a state of disrepair, even if it's just the mortar breaking lose due to the size and weight of the chunks - and even from ground level it's visibly clear that multiple pieces have fallen over time (though never this size so we haven't been able to identify the issue till now - we thought it was rubble left in the garden by the previous owner). Currently, we can't use 25% of our garden due to the risk of more falling mortar which is more than just an inconvenience, we can't proceed with our contractors, and at worst, it will run up in several thousand of extra expenses for us, if we have to find a wedding venue. Even if they do have it fixed in time, and we have to settle for renting a marquee and floor for the marquee and furniture and whatnot it will be additional costs only due to the neighbour's roof.
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    • It will be years before Banks would sell to a debt buyer.  Sometimes Banks will use external debt collectors to try to collect, but generally Banks don't take Court action.  So you could be looking at 3 to 6 years, before any dca owning debt looks to take any Court action. And it is not definite that this would happen. So no need to feel pressured at this stage. In the event you found yourself unemployed, you have time to engage with Banks to advise of your situation and ask for time to deal with the situation, find new employment. As long as you inform the Banks they will offer assistance they can. E.g offer payment holiday or accept reduced payment for period. What you should not do, is not contact the Banks and simply default on payments. 
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    • The 3 pieces of mortar that fell on the same day, at the same time, were approx. 25-30cm long and weighed around ½-1 kilo each from a roof that is above the 2nd floor; they were by no means tiny pieces of mortar but large chunks falling from a rather great height. I believe the size and weight is enough to cause serious injury and if it falls on your head, I assume it could potentially be lethal if unlucky, but we don't wish to put that theory to test... We can't in good conscience let a contractor install a patio and a gazebo as it is in the exact spot where the mortar fell, nor do I think anyone would be willing to take the chance. Looking at the roof, there are multiple other remaining pieces from the same 'line' or 'row' of mortar that can potentially fall. The mortar is right underneath the slate tiles on the neighbour's roof and I don't know whether the tiles are also (becoming) lose due to the loss of the mortar. I was trying to upload a photo but it seems it's not allowed. The first contractor to work in our garden in preparation for the patio and gazebo is scheduled to start on 10th June, that leaves the neighbour 5 workdays to sort their roof which is unlikely, so it seems we will have to postpone our patio contractor without knowing when they can come back. We have already had extensive work done in the garden in preparation for the wedding reception and it will become very costly for us if we have to move the wedding reception to a venue (if we can even get one at this short notice) rather than have it at home which was our dream.
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Paying Fenton for years - can i reclaim ROP?


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Hi All

 

 

Hope I can get some advice and apologies if this has alreday been dealt with.

 

 

I had a vanquis card and got into debt with it.

 

 

I am paying Fenton Cooper to pay off the debt with no problems.

 

 

However i still get a bill from vanquis with some sort of protection on it.

 

 

My debt is reducing with FC but increasing via the bill with Vanquis!!!

 

 

Anyone have any ideas of the best way to deal with this?

 

 

I havent approached Vanquis regarding this,

 

 

I thought I would approach here first.

 

 

Many Thanks

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std ppi reclaim time then

 

see my sig below

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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std ppi reclaim time then

 

see my sig below

 

dx

 

Hi , thanks for that.

 

I have just looked at the credit card statement.

 

It shows the DCA payment but is adding £6.83 for a Repayment Option Plan.

 

I do remeber being called about this, but when i went into a repayment plan with the dca didnt realize this would continue!

 

Also Fenton Cooper sat my balance is approx £337!!!But Vanquis shows £536.50!!!

 

Can you advise which letter is best to write?

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not a case of letters

 

have a read of no 3 below

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I do not wish to butt in, and i know paid for DMP work for some people, however if you feel strong enough and have the time you can do it all yourself and pay the debts off quicker.

Failing that you may be able to use CCCS or Payplan to do it for free

 

Many thanks for all your help, I am not in a dmp, FC just chased me for the debt. I am going to try to claim ppi myself.

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just shout if you need help

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

just shout if you need help

 

dx

Thanks all, i have adapted the letter and will post it to Vanquis tomorrow. As the original card only had a limit of £250 i seem to be paying back a ton of charges! I do have some other issues as well so am sure i will be bak here later.....

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Hi,Vanquis will tell you that some customers may confuse the repayment plan option with PPI.

 

They do not offer PPI Against any of our Credit card products,We do however offer a Repayment Option Plan.

 

The Repayment Plan enables you to freeze your repayment obligations,together with interest and default chargers,in the event that you experience certain difficult financial circumstances.

 

However the Repayment Option Plan is not a insurance product and does not make payments on your behalf.

 

They will stop collecting the Repayment Plan when you ask us but we will not reimbursement a any of payments you have made.

 

barns66

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The repayment option plan can still be mis sold though and in the details about it, it says it will pay out if you're pregnant, sick, unemployed etc but of course most people would get paid during those times either by their employer or DWP so Vanquis will not then pay out.

In Nov 2011, the FSA issued a warning to companies informing them that it would take very seriously the mis selling of PPI like products which the repayment option plan is.

Gbarbm

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go get 'em

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Vanquis held an investor day on Tuesday, a chance to show off the business to potential shareholders and, possibly inadvertently, a chance for the rest of us to pay some attention to the man behind the curtain.

 

The provider's presentation [pdf - page 96] showed that it makes 67% of its profits from interest charges, 19% from fees (for missing a payment or making a cash advance, for example) and a further 14% from other products.

 

The 'other products', analysts pointed out, is in fact primarily composed of Repayment Option Plans, a policy with eerie similarities to payment protection insurance (PPI).

 

Repayment options

 

As that comparison suggests, a Repayment Option Plan is precisely the kind of product the Office of Fair Trading (OFT) recently warned credit card providers about selling.

 

It's sold alongside credit cards and allows cardholders to freeze repayments for 1.29% of every £100 of outstanding balance each month.

 

So if your outstanding credit card balance was £900 (which the average Vanquis credit cardholder's is) you'd be paying £11.61 a month just to own it.

 

According to investors who attended the meeting three quarters of new Vanquis credit cardholders take a ROP and over half of existing account holders pay for the product.

 

It's not quite insurance so it's regulated by the OFT, rather than the Financial Services Authority (FSA) which was at the forefront of investigations into PPI.

 

However, the similarities to PPI policies are hard to ignore.

 

The plan promises cover if, for example, "you become sick, disabled or have an accident... your main home is significantly damaged by a natural disaster... you become unemployed involuntarily... you go on maternity, paternity or adoption leave."

Gbarbm

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Yeah thats right about it not being PPI.

 

I asked them to stop collecting it, and they did.

Tried claiming it back.

Just found out today that they have refused to do so.

Thing is i never signed anything.

And they say i took it out over the phone.

 

A verbal conversation is not legally binding. I signed nothing.

Was in financial difficulties last year.

Vanqius rep rang me and gave me a proper b........g over the phone.

Yet the plan i'd paid into for 36 months was not mentioned.

If it was there to help in difficult situations why was i not reminded i'd paid it and could use some part of it,

untill my financial situation had settled.

Instead of being shouted at down the phone.

 

By the way do you work for Vanquis ??

To all who read this there is no way i will let it drop.

If i wasn't paying into some trumped up plan it's possible my debt would be significantly lower than it is now.

 

I will go to whatever lengths to get my money back.

And the same way the [problem] surrounding the PPI came out to all those who paid it, will happen with ROP in time.

And i will make this public in anyway i can.

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Oh you can try and recover it from them via financial ombudsmen, once you've exhausted their internal complaints procedure.

Make sure you SAR them too... I got some interesting info that way from the copy of the notes off the computer that they sent me.

Gbarbm

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Hi.i do not work for Vanquis,my friend received a similar letter a couple of weeks ago.I understand that he as now sent a SAR to them.

 

 

barns66

Edited by barns66
ammending
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well got their final response today.

Not going to pay it back.

But have credited acoount with 36.00 of late payment fees returned to me.

 

Sent all the documents required to fos.

 

Phoned them today to ask why would they pay back late fees then.

Summat well shadey going on.

 

Well fingers crossed FOS will sort it now, feel iv'e exhausted myself with them.

Maybe thats what they want, to try wearing me down

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why no interest on the charges?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...
No no interest on charges. All in the hands of FOS now. Lets see what they can do. x

 

Hi allive had the same letter back from vanquis. They have said i can complain to the fos if i am not happy. Is this the way to go now? I am not happy that even when i have paid off the dca charges will still be on the account! The original credit limit was for £250 and nearly all the debt is charges and the ppi by another name!!!

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ideally you should not be paying off unlawful PENALTY charges + the interest they gained anyhow

 

as for the PPI that too.

 

they'll go no-whre near a court anyhow for fear of a counter claim.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Had a similar reply to my ROP claim, and as they have exhausted there complaints procedure then there is nothing else they can do, but I can go to the FOS (rofl)

If you go to the FOS it will take an awful long time, I intend to go down the court route, ROP is PPI in all but name and let's see them prove otherwise in court.

 

If anyone on this thread wants to pm me maybe we could help each other. I am at the point of issuing N1 in the courts in a few days or so regarding ROP using COBS.

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