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    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. The parking is free but I suppose there must be a time limit on it that I am not aware of. We were in the area for around 4 hours. Makes us wonder how they deal with people staying in the hotel as the ANPR is on what appears to be a publicly maintained street (where london buses run) which leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
    • Thank you for posting their WS. If we start with the actual WS made by the director one would have doubts that they had even read PoFA let alone understood it. Point 10  we only have the word of the director that the contract has been extended. I should have had the corroboration of the Client. Point 12 The Judge HHJ Simkiss was not the usual Judge on motoring cases and his decisions on the necessity of contracts did not align with PoFA. In Schedule 4 [1[ it is quite clearly spelt out- “relevant contract” means a contract (including a contract arising only when the vehicle was parked on the relevant land) between the driver and a person who is—(a)the owner or occupier of the land; or (b authorised, under or  by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land; And the laughable piece of paper from the land owners cannot be described as a contract. I respectfully ask that the case be dismissed as there is no contract. WE do not even know what the parking regulations are which is really basic. It is respectfully asked that without a valid contract the case cannot continue. One would imagine that were there a valid contract it would have been produced.  So the contract that Bank has with the motorist must come from the landowner. Bank on their own cannot impose their own contract. How could a director of a parking company sign a Statement of Truth which included Point 11. Point 14. There is no offer of a contract at the entrance to the car park. Doubtful if it is even an offer to treat. The entrance sign sign does not comply with the IPC Code of Conduct nor is there any indication that ANPR cameras are in force. A major fault and breach of GDPR. Despite the lack of being offered a contract at the entrance [and how anyone could see what was offered by way of a contract in the car park is impossible owing to none of the signs in the WS being at all legible] payment was made for the car to park. A young person in the car made the payment. But before they did that, they helped an elderly lady to make her payment as she was having difficulty. After arranging payment for the lady the young lad made his payment right behind. Unfortunately he entered the old lady's number again rather than paying .for the car he was in. This can be confirmed by looking at the Allow List print out on page 25. The defendant's car arrived at 12.49 and at 12.51 and 12.52  there are two payments for the same vrm. This was also remarked on by the IPC adjudicator when the PCN was appealed.  So it is quite disgraceful that Bank have continued to pursue the Defendant knowing that it was a question of  entering the wrong vrm.  Point 21 The Defendant is not obliged to name the driver, they are only invited to do so under S9[2][e]. Also it is unreasonable to assume that the keeper is the driver. The Courts do not do that for good reason. The keeper in this case does not have a driving licence. Point 22. The Defendant DID make a further appeal which though it was also turned down their reply was very telling and should have led to the charge being dropped were the company not greedy and willing to pursue the Defendant regardless of the evidence they had in their own hands. Point 23 [111] it's a bit rich asking the Defendant to act justly and at proportionate cost while acting completely unjustly themselves and then adding an unlawful 70% on to the invoice. This  is despite PoFA S4[5] (5)The maximum sum which may be recovered from the keeper by virtue of the right conferred by this paragraph is the amount specified in the notice to keeper under paragraph 9[2][d].  Point 23 [1v] the Director can deny all he wants but the PCN does not comply with PoFA. S9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN only quotes the ANPR arrival and departure times which obviously includes a fair amount of driving between the two cameras. Plus the driver and passengers are a mixture of disabled and aged persons who require more time than just a young fit single driver to exit the car and later re enter. So the ANPR times cannot be the same as the required parking period as stipulated in the ACT. Moreover in S9[2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; You will note that in the PCN the words in parentheses are not included but at the start of Section 9 the word "must" is included. As there are two faults in the PCN it follows that Bank cannot pursue the keeper . And as the driver does not have a driving licence their case must fail on that alone. And that is not even taking into consideration that the payment was made. Point 23 [v] your company is wrong a payment was made. very difficult to prove a cash payment two weeks later when the PCN arrives. However the evidence was in your print out for anyone to see had they actually done due diligence prior to writing to the DVLA. Indeed as the Defendant had paid there was no reasonable cause to have applied for the keeper details. Point 24 the Defendant did not breach the contract. The PCN claimed the Defendant failed to make a payment when they had made a payment.   I haven't finished yet but that is something to start with
    • You don't appeal to anyone. You haven't' received a demand from a statutory body like the council, the police or the courts. It's just a dodgy cowboy company trying it on. You simply don't pay.  In the vast majority of these cases the company deforest the Amazon with threats about how they are going to divert a drone from Ukraine and make it land on your home - but in the end they do nothing.
    • honestly you sound like you work the claimant yes affixed dont appeal to anyone no cant be “argued either way”  
    • Because of the tsunami of cases we are having for this scam site, over the weekend I had a look at MET cases we have here stretching back to June 2014.  Yes, ten years. MET have not once had the guts to put a case in front of a judge. In about 5% of cases they have issued court papers in the hope that the motorist will be terrified of going to court and will give in.  However, when the motorist defended, it was MET who bottled it.  Every time.
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Me and Mother with Severe Short Term Memory Loss Banned from TK Maxx - RLP biting at me


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Then that's what I shall do. As you can imagine being a 16-year old carer with no-one else in the home except for my mother as well as the pressures of school and all the extra time I've had to dedicate to my studies it's difficult to be able to find the time for all of this (having said that I have found more than enough time to post on here). Most days including Saturday's I'm in school until around 5.30pm, which is always a worry leaving my mother to stay at home on her own, I don't want to create a sob story but I then usually cook her food and get on the laptop to complete homework etc and of course for the last two days post on here. My time's been paying off with A and A* predicted GCSE's and I plan to pursue a career in Law in the future (I'm sure I shall aim to represent some victims of RLP as well).

 

Anyway, when I get a free day I'll try and get my cousin or someone to accompany me to the Citizens Advice Bureau. I'd possibly take my mother however it's difficult for her to get out of the house and sit around for long periods of time due to a back operation she had a few years ago which has resulted in her often walking with a cane which is yet another reason why I was appalled at the way they manhandled her on that day (the first day for months she was not on chemo, not on radiotherapy, not in hospital and well enough to be able to gather the confidence to go into town for some last minute Christmas shopping, and now this has completely ruined her enthusiasm for going to town etc).

 

Anyway, I'll go to the CAB as soon as I have the security footage and I will take with me all the documents, the letters, my responses everything and we'll see what we can work with. My plan as of now is to wait to receive the security footage, get some advice from CAB as well as make this public, take it to the press etc.

 

Im sure any mother would have you as a son, you are a credit to your mother. Im sure she is so proud of you.

 

You will certainly get what ever support you need from here and I think I am safe to say that includes many on here.

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Im sure any mother would have you as a son, you are a credit to your mother. Im sure she is so proud of you.

 

You will certainly get what ever support you need from here and I think I am safe to say that includes many on here.

 

Again thank you so much for your support and kind words, it is greatly appreciated by both of us :)

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That was a deplorable way to treat anyone. I would look into the fact that the gloves were kept, and if you can get the reiept from your auntie, then I would look into taking the woman to court for theft.

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That was a deplorable way to treat anyone. I would look into the fact that the gloves were kept, and if you can get the reiept from your auntie, then I would look into taking the woman to court for theft.

 

That's a very good point, we completely forgot about that! We never even asked my mother's sister but I'll find out from her next time I see her and see if she does have the receipt, if she doesn't I'm sure she'll still go up there and play holy hell with them. Thanks so much for reminding me, they were expensive leather ones as well!

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I've e-mailed TK Maxx requesting copies of the CCTV footage and this is how they responded:

 

Dear Ellis,

 

Thank you for your email.

 

I am afraid that we cannot release any details until a full investigate has been done. We ask for your patience and we will be in touch as soon as we have more information for you.

 

Thank you for your continued patience.

 

I doubt they even read the e-mail I sent requesting the DPA subject access request form for the CCTV footage. It looks like they probably don't even have the footage.

 

I've responded:

 

You have denied me access to something, as a member of the public, I know I have the full rights to. I am sick and tired of dealing with you and I want copies of the CCTV footage, otherwise I will just assume you have deleted them based on the fact that you found nothing to prove our guilt and say our story isn't the truth.

 

I would like you to take into consideration how bad it will be if I decide to take you to the press for all this mistreatment, and to a cancer suffering stroke victim who's worked all her life at that.

 

You will be getting a lot of bad publicity from this, and believe me, this isn't blackmail, blackmail is the endless letters I have received from RLP and if I receive one more I will hold you personally accountable.

 

Furthermore, if I receive one more e-mail blanking me, telling me that it's still being investigated I am going straight to the press. It has been over four months, long enough to investigate the matter so clearly you're just stalling as a way to intimidate us into admitting something we didn't do. I want a full and proper investigation into the matter, I want a full and detailed explanation as to why you feel the need to continually harass us even though it was clearly an accident due to my mother's memory loss and brain damage as suffered by the stroke which left her in a daze.

 

If you don't believe me, send me back another e-mail repeating the same thing over again and I'm phoning up The Sun. And I am serious.

Edited by RyanEllis
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Hi Ryan,

I am not sure how RLP can assume that the help and information given to you or others, is unsuitable or unqualified. Legal information is available, and some of us actually try to find out information before passing it on. As they seem to think we are uninformed, I would like to point that when detaining someone, as with the police,REASONABLE FORCE are the watch words here. Members of the public and private security firms are liable to assualt charges, if more that reasonable force can be proved. difficult but factual. As you may or may not be aware, but in the past, officers of the law have been taken to task for using more than reasonable force.

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Hi Again Ryan,

As you are probably aware, you are entitled to the cctv and any documentation regarding you and your mother under the data protection act. You will however need authorisation from your mother for any thing regarding her, as you can only request documents and cctv relevant to you. So be sure you get the correct authorisation. I would advise a wittness if your mother signs, as they may use her memory loss as an excuse,not to release on her signature.

good luck your mum must be proud of you.

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Ryan,

 

From what you have written (in response to your dpa request), I'm actually really dissapointed in my former employer (who are definately reading this thread, a little birdie has told me...) For fobbing you off - although customer services dept aren't the sharpest tools in the box when it comes to loss prevention stuff - which is why the loss prevention department usually deals with it themselves, as they (should) know the laws etc.

 

Right - did you ever get a dpa form off them ?. If not, email the hell out of them till you do.

 

Get mum to sign a bit of paper allowing you to deal with her issues on her behalf (not sure of wording, sure some of the proper legal eagles on here will be able to word something).

 

If you haven't made a proper subject access request, then do so, NOW. Its only an offence for tk's not to reply or supply, if they've had a proper request. 'Demanding' the footage isn't enough. Get the legal bits right, and if they don't supply, then off to the data comissioner you can go.

 

I really can't believe that they haven't either investigated it yet, or haven't come to a conclusion, and offered you compensation, and a reasoning. If they really feel they are in the right, then they usually really back it up with statements, a long letter explaining everything, will send you the cctv etc.

 

If they are in the wrong, then why haven't they apologised, and made good their errors.

 

Knowing the lady who deals with this sort of complaint, I'm also really surprised she hasn't been in contact.

 

Keep updating us on how this is going - nomatter what you / mum did / didn't do, this should of been resolved one way or another by now.

 

Think I'm lucky to of got out when I did !

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If you haven't made a proper subject access request, then do so, NOW. Its only an offence for tk's not to reply or supply, if they've had a proper request. 'Demanding' the footage isn't enough. Get the legal bits right, and if they don't supply, then off to the data comissioner you can go.

 

Good advice. Serve a formal DPA request, signed by both of you. (http://www.ico.gov.uk/for_organisations/data_protection/the_guide/principle_6/access_to_personal_data.aspx) Demand both the cctv and copies of all documents relating to your case. State the legislation which requires them to provide the information,and the 40 day deadline, and enclose 2x £10 fee payments. Don't give them any excuses for delay, because they will be desperate to avoid you getting this data.

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Why would Ryan need to enclose 2 x £10.00 fees ? A copy of the CCTV should come as part of the overall SAR.

 

If they dont have it and have destroyed it then they might have some serious explaining to do, especially as they have been using that as a weapon against Ryan's Mother and that they would almost certainly require it for any court claim they were considering launching and which they have threatened.

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Hi guys, like citizenB just asked what's with the 2x£10 fees. I'm all for getting this footage but we're on a seriously low income here and £20, whilst maybe not seeming like a lot of money is still wrong to be paying when we did nothing wrong. I don't want to whine, and I'll find a way to pay up but I've requested a DPA form and they've refused me point blank. Also I haven't received a letter detailing why they think they're right etc, just letters saying the same thing over and over again, that they've spoken to staff who have denied our allegations and that the CCTV footage shows us talking or 'scheming' before leaving the store etc. Their lack of communication is ridiculous, it's been four months and all they can say is that they're still investigating and cannot allow us access to the CCTV footage, if it hasn't been deleted which is what I suspect based on RLP's description which is severely lacking in any sort of coherent detail and pretty much seems like it was from the point of view of a security guard's statement and full of assumptions rather than pointing out that we tried to conceal it or whatever, which we didn't and it does not.

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You only need to send one £10.00 fee for a DPA request.

 

Just list the items that you require and make sure to head your letter

 

FULL Data Subject Access Request

S7 Data Protection Act 1998

 

If you want to pop your draft up before sending, we can help you fine tune it.

 

 

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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it might also be interesting to see whos name is on destruction certificate

if there is one when they say its been destroyed?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Shall I literally just take that template, edit everything to fit us, print it off, get my mother to sign it, I'll sign it as a witness of her signature. What address do I send it off to, TK Maxx head office or the actual store itself?

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Shall I literally just take that template, edit everything to fit us, print it off, get my mother to sign it, I'll sign it as a witness of her signature. What address do I send it off to, TK Maxx head office or the actual store itself?

 

Is it RLP who are sending these letters/emails etc ? If so, I am thinking that you need to send it to them.

 

Hold off doing anything for the moment Ryan, let me get some feedback from the rest of the site team.

:)

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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IMHO these SAR's should go to the CEO of TKmaxx

 

get god involved , its getting serious

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Is it RLP who are sending these letters/emails etc ? If so, I am thinking that you need to send it to them.

 

I would say that the DPA request has to go to TKMaxx - because it is their data. The OP's mother should sign. The OP could also sign to say that footage containing him can be supplied

 

Have RLP actually claimed (in writing) to have the CCTV? If so an additional request could be sent to them to get that.

I suspect that they don't have anything - which would turn very interesting if they have claimed in writing to have (not to have seen) a copy

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http://www.consumeractiongroup.co.uk/forum/showthread.php?170875-Data-protection-and-CCTV-your-rights

 

Ryan, Martin3030 made a stikky in respect of obtaining copies of CCTV footage, you might want to have a read of that..link above.

 

I am also advised that you need to provide information such time, date, description of person and type of clothing worn.

 

HTH

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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