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    • Funnily enough the ad is still available online Range Rover 4.4 SDV8 Autobiography LWB Previously Sold | Clinkard Performance Cars WWW.CLINKARDCARS.CO.UK Performance, Prestigious and Specialist cars Dealers in Romsey, Hampshire but the autotrader version isn't which was probably slightly different potentially with more information. Reported to FOS over the phone but essentially gave them the same information I've stated here, updating them that I'm paying for a car I haven't had for nearly a month now etc I'll certainly come back with an update. Fingers crossed they will realise it's not worth taking to court. So the inspection among other things found a hairline crack across a load bearing section of the chasis which at the minute to the naked eye looks tiny but could turn out to be catastrophic and has had some filler chucked on top of it but we'll see what Clinkards inspection comes back with. Distance wise I believe they're around 165-170 miles away from me. Also I'm sure many people will have PCP agreements as it's the most common way to buy cars under 5 years old but they just forgotten the terminology or name for it. Pay deposit, choose a length then pay the difference between value today and guaranteed future value at the end of that agreed term   Whole experience has scarred me and moving forward I'd be tempted to pay for a pre purchase inspection myself because these guys are bigggg traders with a lot of top end cars. I just hope they don't make any more silly offers
    • Strange final response. They say that they are still investigating but they are giving you their final response anyway. Seems like a load of nonsense. Have you got a copy of what you then sent to the ombudsman? Anyway, for the moment although would like to know – it really is all for curiosity because as you have put it into the hands of the ombudsman it's probably not worth doing anything more until you have a reply. I would suggest that when you decide to spend this kind of money in future on a used car, that you understand exactly what your rights are before you make the purchase. When you buy anything – and maybe especially used car you should realise that you aren't only paying for the car, you are also paying for a bundle of consumer obligations which are intended to bind the dealer. You are paying for a vehicle which is of satisfactory quality and remains that way for a reasonable period of time and you are paying for any defects which emerge to be addressed and repaired at the expense of the dealer. We've already pointed out that by purchasing the warranty, they have effectively persuaded you to pay for something for which you have already paid. Very decent of you not to want to cause trouble in respect of defects which manifested themselves within the first few weeks. I have no idea why. For £78,000…. This you say that they were age-related problems – that is still no reason why those defects should have been there or why the dealer should not have been responsible for them. It seems to me that you have a clear case against the dealer/the finance company. We don't have many or any PCP purchases on this forum. However, it seems to me that the finance company is probably responsible for the condition of the vehicle because effectively you have bought it from them and to that extent it should be the same as HP. With a hire purchase agreement, it is as if you bought the vehicle directly from the finance company not from the dealer and it is the finance company which bears all the consumer obligations. I think the only thing you can do is to monitor the situation. Update us when you hear from the financial ombudsman and if you need to take the matter to court then we will help you. In principle it should be straightforward – but certainly there is a risk of a serious bill for costs if you lose. I don't see you losing. Did you say somewhere that the report suggested that the vehicle was unroadworthy? Have you got the advertisement for the vehicle? Does it make claims for the vehicle which are clearly untrue? And by the way, four hours away from you is what kind of distance? Have you read our used car guide? Have you looked at the video?
    • there's one in this thread.. i wonder if its the same, they seem to be identical regardless each time we have a thread with one Vehicle Control Services Privacy Notice, Brooke Retail Car Park, HA4 0LN - Private Land Parking Enforcement - Consumer Action Group  
    • It was really this daft Privacy Notice we were after, but no worries, I'm 99% sure it doesn't count as a NTD otherwise in his letter Simple Simon wouldn't have offered the discount of paying £60 instead of £100. Apologies for jumping the gun earlier. It's a pity your friend paid.  It's neither here nor there if Excel would back down or not.  They are not some statutory authority.  They're just a cowboy private company.  The only way she could have been forced to pay is if a judge had ruled against her in a court hearing, which is highly unlikely given she could have proved to have been elsewhere. I see her "offence" was in May 2023 so logically Excel and their signs were there by then.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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perceived stealing at ASDA - using my own bags during shopping

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Hi guys,

Thanks to DX100UK and silverfox1961.

I just read lots of your replies for each question, which is really useful.

I shopped at ASDA today, I hadn't shopped there in months before. 

I put what I was going to buy into my own bag during my shopping trip today to check if my bag was big enough to hold everything.

Since it was raining outside, I didn't really want to carry another bag.

It's a really huge bag and I didn't colse it, everyone can see it.

I just buy the food, that I need for the next week, cause my freezer is empty

. I didn't buy any thing expensive.

While I was still in the process of picking out my food, I was taken to the small room by the security guard and accused of theft. And I didn't even go to the cashier.

My bag is open and has nothing else but food. I was very polite and respectful throughout the process, I explained to them but they just threatened me for stealing.

They recorded my ID, name and address and warned me that I couldn't go to ASDA again.

I'm very depressed and scared. To be honest, I didn't go to ASDA for severel month, I never ever stolen anything in ASDA. They said some words that discriminate against Chinese. They didn't call the police and said to me, I will received a fine from ASDA.

According to this website, I think maybe the fine is from DWF. But I haven't received it, because it just happened.

Should I just ignore the following DWF letters and never put anything in my own bag during shopping?

I will throw the bag and never bring a bag to shopping again.

Thanks in advance, I will let you know once I get the DWF letter.

Finally, I want to check that nothing else will happen?

It's the first time this has happened to me, and it will be the last time.




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its not a FINE, be very very clear on that.

only a magistrates court can fine anyone and asda nor DWF or whomever, have zero power to do so nor now refer it to the police then to CPS to do so. they are and will not be remotely interested.

its quite a region thing using your own bags, where i am, everyone does that , and no-one bats an eyelid.

forget it 

go get on with your life.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to perceived stealing at ASDA - using my own bags during shopping

Have some concerns with this.

Retail security cannot just pull you off the shop floor in the middle of your shopping, detain you in a back room and take your details on an assumption you might be stealing.


If this was me would be writing a formal complaint to ASDA head office for unlawful detention, data protection issues and request personal details recorded be destroyed.

You will probably get some sort of voucher out of it as well

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If you write a letter, post it up here for the team to review and make any suggestions.

16 minutes ago, PhosenB said:

I just find they took my umbrella and didn't return it to me.

Put that in your letter.

Also, you didn't really make it clear... Did they allow you to pay for your shopping, or just confiscate it?

Did they give you any paperwork to take away?

We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

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Sorry for that, I will make it clear now.

Yesterday, I was still looking for food, then a woman staff come to me and ask me not to put anything in my bag.

All the stuffs in the bag and out of the bag must be paid now.

She ask me to pay for it at cashier, then the security came and they didn't agree, they yell at me and take me to a dark house.

Besides, they went through my bag without my permission.

My umbrella was in the bag too.

They took it and didn't give it back.

They checked the CCTV, but  everything I had was in my bag or outside of my bag, I didn't have it in my pocket or anywhere else, they can't say I stealing something.

Finally, they just told me, never came here again and wrote down my address and personal information.

They took a photo of me and say there will be "fine" from ASDA (Now I know it's impossible and ridiculous).

I didn't sgin anything on any profile.


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i would not be writing any such letter.

if they believed you were attempting to shop lift, even if you were not, they are quite entitled to detain and ask you questions. though the umbrella is another matter.😁

now if you want to write upon how you were treated , then fair dues. but be careful about stating they had no rights to do that at all. 

you are within their private property, if they wanted to make all shoppers to jump on one leg only whilst they shop, they could. 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Posted (edited)

Only the police have the authority to detain an individual.

A normal citizen can detain under s.24 Police and Criminal Evidence Act Act until a Police Constable becomes available and reasonable grounds an indictable offence has been committed.

A person is guilty of theft if they dishonestly appropriate property belonging to another and with the intention to permanently deprive.

Retail Security as part of SIA Training mitigate civil action for wrongful arrest and detention with S.C.O.N.E




Non Payment

Exit without paying

If none of these have been followed then the OP needs to speak to a solicitor for possible civil redress.

Retail security can request you8 accompany them into a back room but cannot insist without firm evidence an offence has been committed. 

Retail security now follow the acronym ASCONE



Conceal or carry

Unbroken Observation

Non Payment


Edited by whitelist
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not relevant to the OP post

please go try and score browny points on another thread.


please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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