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    • But I'm not mixing and matching. Sure, when researching I do check multiple avenues, but when speaking, I will open a single post. The Fb post was made in March, it is now June, time has passed, and when the suggestion was made, no further information was given on how I should progress beyond "send a letter", which has meant that I've needed to start another stream - this one, but only after taking the time to research first.
    • hes not turning you away he is simply saying that you should stick to one channel of advice. he is perfectly happy with that channel being this forum, and he will help you   all he is saying, and I agree, is that you should stick to one help channel, not mix and match 3/4
    • As long as we are clear . Do the reading and post your letter of claim in draft form as requested and we can go from there.    
    • Hold on @BankFodder, that was a bit harsh. I spoke with the EVRi complaints Facebook group to begin with, a user on that group told me to send a letter but didn't give any specifics. Here at CAG, I was looking more for specific help as I've never raised such a claim before, and wanted to be sure that my claim was correct, which is why I've researched information with the other groups too, to be sure; but you seem to have assumed that I've made some form of contact with the other groups, such that I find your comments and tone to be very unfair. And I do know a thing or two about forums, that forum users are unpaid volunteers, I happen to be a Tableau Ambassador, and so perform a very similar role helping others in an unpaid capacity  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I suspect this is just a threatogram.

If you have sent for your agreement in the manner I metnioned in post 4, they should hold action. If they don't, it gives you a stronger case for your defence. ;)

Don't worry about it.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Hi Monkquito,

 

It's probably just an idle threat. And if it isn't an idle threat any caller at your door will have no authority to do anything except leave their calling card with you.

 

I met one of these doorknockers at my door one day as I returned home. He was leaving a 'called while you were out' card which advised me to 'call this number without delay' or else ... don't if you want to get and maintain control of your financial affairs. I explained to the poor person whose job it was to shame me (I presume) that I only deal with my financial affairs by letter, not over the telephone and not on the doorstep, and that the DCA/bank which was paying for this door-knocking service was ignoring my letters.

 

My CAG story: Having sent out my CCA requests I sat back and waited, and waited, and waited ...

 

Plenty of letters arrived (and still arrive) threatening one thing and another, a few returned my £1 saying " we know we cannot enforce the debt but please pay us anyway" (these letters were a surprise!), some supplied reconstructed agreements, and some even sent legible and illegible copies of signed application forms from decades back (these were also a surprise). But not one single copy of an agreement landed on the doormat.

 

So, slowly but surely I placed all nineteen accounts in dispute and some eventually in serious dispute for all the difference it made to the (mostly) rubbish I received through the post from the DCAs and banks.

 

It does, I am sure, make a difference if one acts reasonably. The process of reorganising my finances by locating the original agreements can be a protracted affair and end up in front of a judge. If this turns out to be the case, all your reasonableness will be taken into account.

 

If you are reasonable you will not end up in front of a judge because you will arrange to pay any creditor that produces an enforceable agreement.

 

I have been so reasonable with my disputed accounts that I now feel justified in making formal complaints to the OFT about one DCA and more complains about other DCAs will follow in due course.

 

I am also using the knowledge gained here to rebuff claims made against me through the court. To date, CCA requests and later Subject Access Requests produced no documentation i.e. no copy of an enforceable agreement, to support the county court claims.

 

That's my story so far.

 

So my advice to you is to keep on doing what you are doing and then don't worry, be happy.

 

Dun

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Send this recorded delivery to the solicitors

 

Dear Sirs,

 

I write in response to your letter dated XXXXX

 

Your letter is incorrect and frivolous, you are fully aware of legally valid reasons why no payment has been made on this account, namely that the agreement which underpins this account has not been supplied despite a perfectly valid request and furthermore, it is suggested that notwithstanding the failure to supply a copy, the agreement itself is improperly executed, devoid of all prescribed terms and deficient in respect of detail relating to APR, total charge for credit and statements of rights ,remedies and protections as required by schedules 1,2 and 6 Consumer Credit Agreements Regulations 1983

 

Therefore the agreement as outlined in section 65 (1) Consumer Credit Act must be laid before the court to be granted an enforcement order before any further action can be taken

 

It is my view that the court would not grant such an order due to the deficiencies that I have outlined within the agreement, further more this has already been raised with (name of DCA or original creditor) yet I note the absence of any documents disproving my points itself speaks volumes

 

Therefore, I would indeed welcome the opportunity to place this before the court. furthermore should you proceed with the threats to issue a statutory demand or court claim I will make an immediate application to have it set aside for the grounds outlined above, also I shall refer the judge to this letter when the matter of costs falls due

 

I trust this outlines my position clearly enough for you

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I have sent a Debt Collector a letter requesting a CCA, but they have replied telling me they are not responsible and should contact their client.

 

I believe that as they are now chasing the debt they should be responsible to my request. Am I right?

 

Regards

M

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Yes, you could try sending them something like this............

 

Dear Sir/Madam

 

I refer to your letter dated (date) in which you confirm that you are unable to comply with my formal request pursuant to s.78(1) of the Consumer Credit Act 1974. However, despite being in default of my request, you have continued to make unlawful demands for payment contrary to s.78(6) of the CCA 1974 and the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR).

 

 

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

I note that the Credit Services Association, in the first paragraph of its Code, state that members must act lawfully at all times. Furthermore, under the CPUTR 2008 failing to comply with a code of conduct to which you have subscribed is unfair trading.

 

In the circumstances, I will not enter into further correspondence with you, and any further unlawful demands or contact will be viewed as harassment and reported to the appropriate enforcement agency.

 

Finally, as you have failed to comply with my request, I require you to return the £1.00 fee without delay.

 

Yours faithfully.

 

 

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

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  • 2 months later...

Hello,

 

I have a couple of debts, where the original creditor has contacted me saying the DCA cannot reach a payment plan with me.

 

Basically, it is a case of CCA's being requested and no replies hence the account has gone into dispute.

 

Does anyone have any ideas how to write a letter to the creditor telling them this?

 

Regards in advance,

M

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  • 2 months later...

Hello,

 

I've just got a letter from a DCA threatening me with CCJ if I don't pay.

 

I've not heard from this DCA before, and all they quote is an amount owed, no mention of any account or reference numbers or who they are working for.

 

How should I proceed?

 

M

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Hi,

 

Got another letter from the DCA.

 

They are threatening to either call to my home or issue a ccj if I don't reply within 7 days.

 

It appears that it refers to a debt for outstanding bank charges, which I am presently dealing with the FOS on hardship grounds.

 

Many thanks

 

M

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You should write to the DCA. Stating your distate at the fact that this has been passed on whilst in clear dispute (which is against the OFT's guidelines). State the FOS number in your correspondence and send recorded delivery.

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  • 2 months later...
  • 5 months later...

Hi,

 

Basically, I'm getting letters from a solicitor trying to enforce a debt that is in dispute with a DCA.

 

I've told the solicitors that the account is in dispute, so they want all me correspondence.

 

In my view, it is the duty of the DCA to inform them that the account is in dispute, which clearly they have not done.

 

I've not yet had time to reply to their letter and already they are saying that as I have not answered me they will enforce the debt.

 

Any ideas of help?

 

Thanks in advance,

M

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This is a letter I sent to a solicitors in similar circumstances recently - haven't heard anything since.

 

 

 

Dear Sir / Madam,

 

WITHOUT PREJUDICE

 

Westcot Ref: 123456789000000000000

 

Thank you for your letter dated 31/12/2010 which I received this morning.

 

Please may I refer you to a letter I sent to Westcot on November 12th 2010 (copy enclosed) to which I have received no reply whatsoever. The letter is quite unambiguous and states clearly that I have no knowledge of any such debt owed to Westcot. Indeed I had never before heard of them.

 

It is only reasonable therefore to ask them to prove that I owe them this money before arranging any repayment at all. It is not that I am trying to avoid the debt, but it would be madness to start paying money to a company one has never heard of before they prove the money is owed.

 

I believe my letter of 12/11/2010 was perfectly reasonable and so was very surprised to receive a letter from solicitors this morning.

 

I am glad Westcot are still willing to consider options for repayment, however I have yet to see any proof that I owe them a single penny. When they supply me with this proof I will of course respond. Until that point further letters can only be seen to amount to harassment.

 

I am sure you are aware of the MALG guidlelines and would expect you to be following them.

 

Please refer this back to Westcot and ask them to supply the requested proof, then perhaps we can begin to move towards a resolution. If they fail to provide proof, I can only take this to imply they do not have any right to be demanding money from me and will report the matter not only to the relevant authorities, but also to the police as I believe demanding money without proof amounts to extortion.

 

Yours faithfully

Edited by Tingy
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