Welcome Finance - This company needs to be banned.

[postggj]

The best news right now is that the right people have taken control of this division, but we must look at the overall picture, is welcome cleaning up their act! are they treating customers fairly? are local section managers listening to the new CEO? the answer is 'No', they are not. Before I left cattles/Welcome Finance, the entire company was focused on cash collection, and it seems to be working, but the methods used to do this needs a lot of explanation, it's all good to save the company, generate cash from outstanding debts but the problem still present are the senior section managers, area managers, who have turned a blind eye to their local branches using dirty tactic's to collect this cash, just to save their own skin, as long as they hit that monthly target. CEO is begging the staff to Treat Customers Fairly, but everyone is busy digging up another big hole which can lead to a lot of unhappy customers & breech of FSA guidlines! what the ExCo need to do is remove these old school regional managers, area managers and branch managers who dont believe in a better welcome, better training for staff & forcing staff to lie to customers to take illegal payments without consent, issue legal threats to customers in genuine financial difficulties, charge customers accounts with telephone/letter charges without even talking to customers, no thank you! couldnt do this anymore.....these internal issue still plague welcome's recovery...hence alot more fixing is still needed

 

 

THOUGHT I WOULD POST THIS FROM THE CATTLES SHARE TRADING FORUM

 

SAYS IT ALL REALY

[postggj]

The best news right now is that the right people have taken control of this division, but we must look at the overall picture, is welcome cleaning up their act! are they treating customers fairly? are local section managers listening to the new CEO? the answer is 'No', they are not. Before I left cattles/Welcome Finance, the entire company was focused on cash collection, and it seems to be working, but the methods used to do this needs a lot of explanation, it's all good to save the company, generate cash from outstanding debts but the problem still present are the senior section managers, area managers, who have turned a blind eye to their local branches using dirty tactic's to collect this cash, just to save their own skin, as long as they hit that monthly target. CEO is begging the staff to Treat Customers Fairly, but everyone is busy digging up another big hole which can lead to a lot of unhappy customers & breech of FSA guidlines! what the ExCo need to do is remove these old school regional managers, area managers and branch managers who dont believe in a better welcome, better training for staff & forcing staff to lie to customers to take illegal payments without consent, issue legal threats to customers in genuine financial difficulties, charge customers accounts with telephone/letter charges without even talking to customers, no thank you! couldnt do this anymore.....these internal issue still plague welcome's recovery...hence alot more fixing is still needed

 

 

THOUGHT I WOULD POST THIS FROM THE CATTLES SHARE TRADING FORUM

 

SAYS IT ALL REALY[/qu

[Dipply75]

What David Postings wants to do if he is in anyway serious bout making this company better is send spies round to work in the offices for a few weeks and see for himself what is going on, and that we are not exagerating or lying.

 

Shame they couldn't have got a few 'mystery shoppers' in while they were still lending...and am at a loss why Trading Standards never did anything like that considering the number of complaints logged about them.

 

The company needs cash, lots of it at fast, and needs to be able to show it can get this....they aint gonna play fair doing that now when they never have.

 

Mr Postings, stop hiding in the big leather chair, admit to whats been going on and deal with it. You have a once in a lifetime chance to make the right changes, do whats right and build a company folk may even trust again.

 

Or people will keep fighting you and looking for ways to stop Welcome, as they cannot be trusted.

 

Now who would they be lol

[The wife]

Hi Dipply have you had any joy finding out about the IPT things for me?

[mojo8]

What David Postings wants to do if he is in anyway serious bout making this company better is send spies round to work in the offices for a few weeks and see for himself what is going on, and that we are not exagerating or lying.

Good idea, but i dont think there will be any offices left to visit very soon ....hee hee

Shame they couldn't have got a few 'mystery shoppers' in while they were still lending...and am at a loss why Trading Standards never did anything like that considering the number of complaints logged about them.

The trouble with mystery shoppers is that when it happens...word always gets back to the office of when it is going to happen so they clean up there acts on a temporary basis

 

The company needs cash, lots of it at fast, and needs to be able to show it can get this....they aint gonna play fair doing that now when they never have.

Well untill i gat a copy of my agreement they aint getting another penny out of me

 

Mr Postings, stop hiding in the big leather chair, admit to whats been going on and deal with it. You have a once in a lifetime chance to make the right changes, do whats right and build a company folk may even trust again.

Personally think its too late for these cowboys no matter what steps they take.

 

Or people will keep fighting you and looking for ways to stop Welcome, as they cannot be trusted.

 

Now who would they be lol

 

 

Caggers

[postggj]

now that there are a few director jobs going at welcome, think ill send in my cv

 

500,000 a year

 

even cattles reading this forum, they still cant get it right

 

there realy is no hope for this company when they even ignore there own ceo

[mojo8]

now that there are a few director jobs going at welcome, think ill send in my cv

 

500,000 a year

 

even cattles reading this forum, they still cant get it right

 

there realy is no hope for this company when they even ignore there own ceo

 

 

Post...you would be well worth the 500K and your right...there is no hope as the people employed by welcome are the lowest form of muppet with no intelligence , just a love of greed..................on another note...I mentioned last week that santander spread the acceptance fee across the term of there agreements but seem to think it is ok as it mentions it in the agrement.....i mentioned this to the rep from our other financial supplier and he said the very first payment of there agreement is the acceptance fee, nothing else just the acceptance fee.... the agreement then kicks in a month later, the reason they do that is ....in his own words....ilegal to charge interest on acceptance fees....so there is obviously a lot a substance to this argument..

[Dipply75]

Post...you would be well worth the 500K and your right...there is no hope as the people employed by welcome are the lowest form of muppet with no intelligence , just a love of greed..................on another note...I mentioned last week that santander spread the acceptance fee across the term of there agreements but seem to think it is ok as it mentions it in the agrement.....i mentioned this to the rep from our other financial supplier and he said the very first payment of there agreement is the acceptance fee, nothing else just the acceptance fee.... the agreement then kicks in a month later, the reason they do that is ....in his own words....ilegal to charge interest on acceptance fees....so there is obviously a lot a substance to this argument..

 

There is something to this, the more I dig, the more I see every other legit agreement has a larger first payment - this pays the initial acceptance fee.

 

They have been just adding it to the total amount of credit and making that bit extra per agreement. Not much until you multiply that by their consumerbase - mega ££ of pure profit - illegally.

 

Have seen how Santander treat folk also, so doesn't surprise me they're at it too

[Dipply75]

Hi Dipply have you had any joy finding out about the IPT things for me?

 

Sorry The Wife! meant to get back to you sooner.

 

The 5% thing you know about but the reason you'll notice the amount they quote as IPT ISN'T 5% of your premium is a cracker.

 

welcome are trying the angle that in your PPI premium there is an 'element' for life cover - which is exempt from IPT. Now, Life Insurance IS exempt - but thats not what is in your PPI - it is life cover, which only covers your payments if you die...

 

Very grey area, but one that HMRC will have to decide - they have been asked

 

I am also of the opinion they should be paying IPT on the interest charged on the PPI also - HMRC to clarify that also

 

The government are obviously a bit strapped nowadays and clawing in every tax they can think of - wonder what they'll decide

[k1mmie]

Have a court case going through with Welcome as we speak. Barrister agreed to take on the case on a CFA (conditional Fee Agreement) basis. A slow process, and even though he is only questioning the PPI side, I know there is a much bigger picture. The trouble is either getting him to question the whole loan, or sort the PPI issue then challenge the loan after.

[postggj]

If The Ppi Is Crap

Which We Know Is

 

The Ppi Is Part Of The Agreement

 

One Part Is Crap, The Other Is Also

[postggj]

Just To Keep It In The Spot Light

 

Cattles Has Only Five Days Left To Pay Its 500 Mill Loan

 

Been Very Quiet From Cattles

 

Not Looking To Good For Them Is It

 

WHEN WAS THE LAST TIME A FTSE COMPANY WENT INTO BANKRUPCY

 

I THINK IT WAS LONDON SCOTISH OR MARCONI

 

BRING IT ON:D:D:D

[JonCris]

Have a court case going through with Welcome as we speak. Barrister agreed to take on the case on a CFA (conditional Fee Agreement) basis. A slow process, and even though he is only questioning the PPI side, I know there is a much bigger picture. The trouble is either getting him to question the whole loan, or sort the PPI issue then challenge the loan after.

 

 

Disputing the PPI is easy as most of it was missold .................challenging the enforceablity of the agreement is harder ...................but not much;)

[hari1888]

Hi All, got ppi refund from our friends(not) Welcome via fos, took a while but got there in the end. Got 1 agreement with deposit added back on and no repayment dates and interest added on for acceptance fee. Agreement 2 (car finance) got origonal agreement with all sorts of insurances added on. told them i wasent paying them and wanted agreement without insurances. Eventually they agreed and i went into the office and signed a new one. never recieved a copy, neither agreement has an agreement number, and personal loan has wrong address on it.Also the deposit has been added back on. I have a breakdown and it states £3.16x 36 months but the fee is £75, maybe im dumb but that works out to more than £75, interest springs to mind. I have sent 2 cca requests as per rules but dont hold out much hope as i couldnt supply agreement numbers as i have never been supplied with them or ever had a statment for any of my loans. Oh and by the way they havent contacted me for payment for 2 weeks now, I havent witheld any payment. the last time i spoke to them was three weeks ago asking them to explain charges on my account that she told me i haaaad levied against me, she tried to put me through to my so called account manager and the line was constantly engaged and would leave a note on my file and he would call me when he got the e mail. I am still waiting. soz for being so long winded.(I pay them weekly by card).

Edited June 27, 2009 by hari1888
some mistakes

[jdene]

Andie have sent a pm hope you dont mind after a little advice.

regards

jdene

[EBOY]

Had a phone call tothe house will I was at work apparently left message to phone. Then they phoned my mobile from their mobile phone. They ask if I realised I had cancelled the direct debit and asked why. I directed them to their compliance team stating I was waiting on a number of outstanding requests including completion of my SAR which I have been waiting on for more than 4 months. I am willing to pay the loan but I felt I had no other answer to get things that I am legally entitled to.

[postggj]

What Was The Response

 

Please Tell

[EBOY]

She seemed reluctant to speak to the compliance team and said the account would be passed for legal action. I haven't heard anything since.

Edited June 27, 2009 by EBOY
.

[mojo8]

just recieved our info, however no ts and cs with the agreement, no underwriting sheet or statement of price, however we did get somebody elses stuff including court request for info, bank statements and everything else...how bad is that...i cant belive they can be so reckless...morons

[postggj]

hi mojo

 

welcome playing silly prats again

 

contact the person who you have detail for

report to information comm as well

 

ill post a template to send back to welcome

 

include the things that are missing

 

they are on the back foot at the moment hoping it will all go away

 

fat chance with me on the case

[postggj]

LETTER BEFORE ACTION

Section 7 – Data Protection Act 1998

 

Dear Sir/Madam

 

Account: xxxxxxxx

 

I am in receipt of the documents that you have supplied in response to my Data Protection Act information request dated (Insert Date). The disclosure of personal data is incomplete in that at least the following documents are missing.

 

(Adapt this next section to your situation)

 

1) You have failed to provide a complete list of transactions and charges.(Add details of missing period - or a transaction that you know about which is not included)

2) You have provided no notes, or documents relating to any legal action between you and myself.

3) You have provided no notes, or documents relating to instances of manual intervention.

 

This is not an exhaustive list by any means, it is just an example of some of the information I am missing.

 

Accordingly, I have to tell you that you have not yet complied with your obligations under the Data Protection Act 1998.

 

The time for compliance with my request has now expired. If you do not comply fully with my Subject Access Request within 7 days, I shall apply to the County Court for an order to enforce compliance, together with damages at the discretion of the court.

 

Yours faithfully,

 

 

 

[name]

 

 

there you go mojo

 

send recorded

 

cattles announce agm in july

 

same every year, just going through the motions

 

if this loan is not paid by wed

 

the fat lady starts singing

[mojo8]

LETTER BEFORE ACTION

 

Section 7 – Data Protection Act 1998

 

Dear Sir/Madam

 

Account: xxxxxxxx

 

I am in receipt of the documents that you have supplied in response to my Data Protection Act information request dated (Insert Date). The disclosure of personal data is incomplete in that at least the following documents are missing.

 

(Adapt this next section to your situation)

 

1) You have failed to provide a complete list of transactions and charges.(Add details of missing period - or a transaction that you know about which is not included)

2) You have provided no notes, or documents relating to any legal action between you and myself.

3) You have provided no notes, or documents relating to instances of manual intervention.

 

This is not an exhaustive list by any means, it is just an example of some of the information I am missing.

 

Accordingly, I have to tell you that you have not yet complied with your obligations under the Data Protection Act 1998.

 

The time for compliance with my request has now expired. If you do not comply fully with my Subject Access Request within 7 days, I shall apply to the County Court for an order to enforce compliance, together with damages at the discretion of the court.

 

Yours faithfully,

 

 

 

[name]

 

 

there you go mojo

 

send recorded

 

cattles announce agm in july

 

same every year, just going through the motions

 

if this loan is not paid by wed

 

 

the fat lady starts singing

 

Thanks post, ill get that sent straight away. Just a quick question...if i have actually requested the statement of price or underwriting sheet in my SAR do thay have to supply or can they choose no too...

[postggj]

the underwriting sheet will only be produced through a disclosure order in court.

 

it will cos welcome millions

they may slip up and enclose it

 

statement of price, yes they do need to include it

 

 

though i would let slip

 

i have in my possesion underwriting sheets showin commission payments that welcome say they dont do

 

the crap is going to hit the fan soon, i mean national

 

to all welcome fighters

 

hang on, not long now

[mojo8]

the underwriting sheet will only be produced through a disclosure order in court.

 

it will cos welcome millions

they may slip up and enclose it

 

statement of price, yes they do need to include it

 

 

though i would let slip

 

i have in my possesion underwriting sheets showin commission payments that welcome say they dont do

 

the crap is going to hit the fan soon, i mean national

 

to all welcome fighters

 

hang on, not long now

 

 

post...your a genius

[kregrs]

 

 

 

 

 

 

 

the crap is going to hit the fan soon, i mean national

 

to all welcome fighters

 

hang on, not long now

 

best I get my SAR off to them, asap,