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    • good  thanks for telling us the full story. its better we know where we stand always.   get the last CCA return up into ONE multipage PDF please read upload. don't post as JPG's to your thread please
    • The decisions were mine.  I had alot going on back in early 2011. We had a fire in our home office and my wife had just started a new job.  I was trying to get my head around my business which folded at the end of 2009 and what to do as well as look after 3 daughters 16, 14 and 11. That was when I decided to use a DMP and let someone else handle a number of c/card issues for both my wife and me. I stopped the DMP around April 2017 and then realised that I would stop paying and push to see who had a possibly valid CCA. Most of the cards have been sold on and there are no valid CCA's so are not enforceable but may raise their heads again. Cbot have decided that the size of this makes it worth trying for  suppose so that's why I'm ready to get this resolved now. Non of the CAG team have given an opinion on this recon CCA yet.   Will pick this up again on Monday as not around over the weekend. Thanks for your help.
    • I have a notice of enforcement, dated 26/4/19! This was the correspondence i received following my response to Harrow council detailing my difficult circumstances and requesting time to pay over installments.  Following receipt of this Notice of enforcement I had the visit just a few days after and before the said date on the letter.   I will do as suggested and contact my local Councillor.   Is it worth me sending a text message to the bailiff i spoke to?    
    • For a Civil Debt they would have to have a Controlled Goods Order with the items properly listed and a copy sined by the debtor. before they could apply to force entry.
    • Okay thankyou I have every faith In Ellen it's just worrying when get the letters especially with 2 little ones to think of makes u feel like u have failed them xx I'm just hoping our luck changes xx
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
tightbum

Welcome Finance - This company needs to be banned.

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This company needs to be banned. My husband made the mistake of borrowing from them and he is still paying back the sum after 6 years. They are a complete nightmare to deal with and the rates are terrible. Suggest you borrow from the bank, someone reputable, and pay it off that way.

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guys thanks god i saw this welcome stuff and i was thinking of going with them! they are terrible. are there any petitions we can sign to get them stopping trading how is it legal?! all small print i guess. i have 2 defaults no CCJs but am struggling to get a loan, anyone suggest anyone good?

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I work in the financial sector, and not a day goes by without hearing another Welcome finance horror story.

 

Please however bad your situation seems or no matter how much pressure their dodgy salesman put on you -

 

STAY CLEAR OF WELCOME FINANCE!!!!!!!!!!!!!!!!


The only man who sticks closer to you in adversity than a friend is a creditor.

 

Debt Collection Charges

 

There is no legal basis for a creditor or a debt collection agency acting on its behalf to claim collection costs from a debtor unless there is an express provision in the original agreement.

 

Without such provision, collection charges cannot be demanded as a debt due under the agreement.

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you can't be too harsh on welcome finance becuase they do help people who are unable to get credit elsewhere. the terms are made clear before you accept the agreement so you can work out how much you are paying and how much you would owe at different points during the repayment period. if you're not happy with the terms you shouldn't accept the loans.

 

i have taken car finance from them for £8000 and will repay just over £12000 at the end of 48 months which i think is reasonable especially since no other credit company would go near me.

 

welcome finance and capitol one (visa card) provide a good service for people with bad credit. they are both available to people with bad credit and they report all your ontime payments to credit scoring companies which improves your ability to get mortgages and low interest loans etc... miss your payments though and you'll be back where you started. paying more interest is unfortunately your punishment for failing to meet previous credit agreements and borrowing beyond your means.

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when you have been with them a while com back and talk then my guess you will be sorry you had anything to do with them take care good luck

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progressive is the holding company or welcome finance.

its all the same thing

 

as with all things,

i think it depends on your situation.

 

If u take a loan from the branch they will explain everything to you and are strictly monitored.

if u take a car loan, then unfortunately, it is the car salesman that is responsible for what they tell you (remember that they want to flog u a car)

however, they are also now strictly monitored.

 

- also welcome car finance is not the same as welcome finance.

 

WCF sell u the car and WFS service the loan...

.also, its usually the insurances u take that increase the loan to a much higher balance.

 

this is all clearly shown on the agreements so make sure u are happy with what u sign.

 

its not usually in small print either!

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hi can anyone help me, im trying to find the best loan company to get a loan from. i was considering applying with welcome finance as my credit is bad but im having second thoughts after reading all the reviews. does anyone suggestions please????

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I have heard direct from one of their finance suppliers that they are cutting their finance 100% away from car dealers so its time to get out quick! they are laying of falot of staff and are in big trouble. At last they have their comupence.

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Right, here it is straight from the horses mouth.......

 

I am an Account Manager for Welcome Finance in the Collections division.

I am the one who appears at your house if you dont pay.

 

Before you start slanging me off, you should hear a little about me.

 

I have worked the past 11 years in the collection industry for SUB PRIME market.

(Crazy Georges, Park Direct Credit & WFS).

 

There are 2 reasons why an account comes to me.

1. you cant be bothered to pay/think you can play the system.

These people are either those that 'do a runner' or refuse/claim they are skint.

THESE ARE THE ONES THAT CAUSE THE PROBLEMS FOR 2.

 

2. your situation has changed and you cannot pay full monthly payments.

Unfortunately, a lot of these suffer from ' ostrich system'.

 

My job is to help those in cat 2 and prosecute those in cat 1.

60% of my clients work with me,

and a lot of people rebuild their credit files with lower REGULAR payments.

Also, many SAVE money with incentives and discounts given!!!!!

So we aint all that bad.Remember you are SUB PRIME,

coz you have BAD credit ratings for past misdeminours.......

 

.....the thing to remember is,

that you went to Welcome coz nobody else would deal with you.

You wanted the money,

so signed up for it.

 

Yes, additional extras like PPP add up megabucks, but you dont have to sign for it. THATS SUB PRIME.

 

If you are having problems,

discuss it with your Account Manager,

dont let it blow up.

 

Dont rewrite accounts unless they will do it at 1% or less as you'll benefit only from your credit file improvement,

but have to pay your debt for longer at more overall cost.

 

As for Welcome Car Finance,

its not going down the pan.

WFS have decided to stop using for HP secured deals,

now that WCF have 'matured'.

 

Did you know that Welcome cover over 70% of all HP deals in the UK?

So why pay commision to others for business when they can do it their self?

Thats good business.

 

Remember,

if everyone managed their credit,

and paid on time,

interest rates would come down,

and some of our customers do get bank rates!!

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call us what you like...

sub prime, non standard...

this may be your first problem we are all individuals with certain needs. most of your borrowers are duped into taking PPI, no PPi no loan....

justify this....

 

I really hope unfortunately for you enough complaints lead to a fine for your company ,

which leads to administration...

 

I will be speaking to a team of solicitors in the near future which will hopefully enable good honest genuine people to clean up credit files and claim compensation from companies such as yours that use defaults like weapons to extort even more money out of consumers.

 

people are becoming more and more aware of their rights and the credit crunch is greedy profiteers gambling with others money knowing if they make it big they will share the dividends if they dont ah well the government will bale them out with money which could be used better....

rbs asking shareholders for money is the start of something which will change the banking industry for ever....

bit late but hey ho!!!

 

If i where you I would consider alternative employment as the industry you are in will slowly collapse....

I do not and will never need to justify my existence.

 

unlike you using the forum to pick up tips and try and make out how good you are....

I am convinced any members saying welcome are good company all work in your office..... ?????

 

just my opinion!!!


Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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Fergal, I love a good argument!!!

 

Point 1. I dont lend the money therefore I have no control over its costs.

 

Point 2. I work in the Debt Collection Unit, therefore I only deal with those

people who have problems whether by choice or circumstance.

 

Point 3. I do not care for those who are 'self,self,self' who beleive that

the whole world is against them.

 

The question is,

you needed the money,

could not get it elsewhere,

so went to Welcome.

They solved your problem, at a price.

That's business!

 

PPP is only mis-sold when you are told you are covered for things you are not.

It does not mean that you were told you must have it if you want the loan.

 

Welcome protect their interests by requesting people take adequate cover.

Remember, this is Non Standard credit, and you are after it because of your 'negative' credit history.

 

If you have a mortgage,

your bank INSISTS on you having life insurance as cover for their loan,

despite that your house might have equity.

You dont argue this do you?

If you do, no mortgage, no house.

 

Back to point 2,

over 60% of my 'book' pay me something that is negotiated by both parties to avoid the legal aspect.

This slowly repairs the credit rating, and could earn discounts for loyalty.

 

A large amount of these payers are in this situation is due to working circumstances, and that they DIDN'T take PPI or other insurances.

The other 40% are the cause of why interest is very high, and the near insistance of PPI.

 

Lastly,

I will now tell you that personally,

I would not touch WFS with a bargepole,

nor similar lenders.

 

This is due to me paying my bills on time,

shopping on line for deals and bargains.

 

I have large debts,

I dont get paid much and have a family of 4.

 

I drive a bog standard second hand car and get 1 holiday a year, if lucky.

But I survive.

 

If I can do it witout too much hassle, so can others.

 

Think, before you do things.

Dont work hard, work smart..........

..there are always other alternatives if you play by the rules.

GOODBYE!! NO FURTHER COMMENTS BY ME................

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What a load of crock - and that is to put it politely

- WFS TAKE ADVANTAGE of those who can afford it the least

- I have had dealings with WFS and even had someone in your compliance dept who actually agreed with the above statement, they have since left the company.

 

We all know that WFS look at this board and many others, so as an employee, we would hardly expect you to agree, but you should realise one thing, these are 'people' you are dealing with, not targets and bonus's.

 

Well done for managing you finances, as you quite rightly expressed, it can be tough and even difficult at times, so maybe with that in mind, you SHOULD understand how easy it is to get in the 'hole' - the problem starts there, because if you did see it that way, you would already know that WFS is NOT the answer, and I guess that would make your job tough, but hey, having a conscience is.


  • NatWest - Settled in full 8 weeks after LBA (without interest)
  • Capital One - LBA 27th July - Offered & paid £28 - Rejected - settled
  • Monument - LBA 18th July - Offer 19th July - Refused - settled

  • WFS - 8 Point Complaint - awaiting response - Failed CCA Request - awaiting response - Awaiting S.A.R - (Subject Access Request) info

***WFS Written Off £8k 01/08/07***

 

Monument sent my info even tho i forgot to send payment!!! Thanx Monumnet

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every lender takes a risk if circumstances change.... this entire automated system between lenders, credit reference agencies etc needs to be looked at if the govt wants to reduce the £3 trillion debt in uk.... if i could borrow £10,000 and pay back £11,800 instead of using welcome say and have to pay back approx £19000 then immediately this would reduce the trillion debt.... the money making credit reference industry has a lot to answer to..... I have good wage , but I am unable to borrow at good rates due to a company putting a £100ish default on my file due to a disputed amount... I have tried and can do nothing to have it removed.... so I end up paying 19000 , where is the fairness in this scenario... this is the situation of so many people.... we need the govt to bring in new regulations to means test peoples ability to pay rather than force them in to expensive rates due to an alleged risk.... madness ....


Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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Hi Guys,

I have a membership with credit expert so i can keep track of what`s happening with my credit file. I have a good credit history and my credit score was 862 out of a 1000. I wanted to apply for a loan for £3000 and wanted to see what the best deal was i could get so credit expert has a link at the bottom of the page where you fill in your details if you are looking for a loan and they will contact you.

They contacted me the next day by phone and promised me they would be able to search the market to see what was the cheapest loan rate they could get me.

I thought ok no prob`s saves me all the hassle and waited to hear back.

I got a call back about a week later saying they had found a company that was willing to loan me the money and put me straight through to them. I`d never heard of Welcome Finance but this was the company i was now speaking too. She took all my details then started reeling of all the extra insurance`s and cover for the loan. I explained that i did`nt really want any of these and she informed me that i could cancel them at anytime if i wanted to.

To get rid of her i told her i had to be at work and i was running late and that if she could just put all the paperwork in the post i would have a look at it once i had it and then contact them back.

The paperwork arrived 2 days later with my offer of my loan and i was shocked to find the APR RATE @ 42.88% PLUS with all the payment charges etc added to my loan i would have to repay them back £4,080.97 over 2yrs with an acceptance charge of £75.00.

I thought if that`s the best deal credit expert can find me forget it, but Welcome Finance did`nt want to forget me and for the next 2 weeks they kept ringing and texting my mobile which i did`nt answer.

I HAVE SINCE GOT A LOAN @14.9 APR WITH NO SELLING OF COVER BEING SOLD TO ME SO A WORD OF WARNING TO ALL YOU WOULD BE BETTER TO SEARCH FOR YOUR OWN BEST DEAL AND NOT DEAL WITH THIS COMPANY NO MATTER WHAT.

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I bought a car (£3250 plus finance costs) less than 12 months ago on an HP agreement with Welcome Finance. Within a week, I advised Welcome that the vehicle was not fit for purpose intended. Welcome advised me that I needed to contact the garage where I bought it. I did. They carried out repairs to then total of £800.The garage was in Sheffield but they instructed a garage near to where I live (90 miles away) to carry out repairs. Although the repairs were done, a couple of the initial problems were still there, but the garage was unable to diagnose the faults. I have spent something like £1500 on additional repairs (including a new gearbox, clutch etc) within 6 months of purchase. Welcome contributed £500 towards the repairs as a "goodwill gesture". The initial problems are still there and apparently I need to take the car to a Renault main dealer who will be able to sort matters out, but this will cost at least £500 to investigate (half of the engine needs to come out - the problem is located somewhere where it is difficult to get at). Then there will be the costs of parts, etc.

 

I am unable to afford the repairs/investigations and Welcome say that they won't pay anything.

 

I have instructed Welcome to re-posess the vehicle as it is not working and I am unable to pay for it to be repaired. I have asked welcome to reply by mail, so that I have a written record

 

Three months later, Welcome have tried to 'phone, but have not replied in writing, despite me sending three letters, and copies of the first two.

 

I have now stopped my standing order and told them that I will let it go to court.

 

Anyone got any advice?

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I had similar issues with another well known provider of these car loans BCT.

 

I had issues with Freelander I had on finance - the IRD box virtually fell off the engine 8 weeks after purchase - I was led to believe that the finance company is the responsible party, but they always try and tell you to goto the Garage - possibly in the hope that the garage will sort it out, you will have to check the regs around HP.

 

I basically used the Trading Standards route - 'Not Fit For Purpose' was what they advised me - under a particular section of the consumer credit act, unfortunately I don't have the paperwork as it was some time ago.

 

Just found this.......

 

Dear Sir/Madam

 

Consumer Credit Act 1974, Section 75

 

On date I bought describe item from name of retailer. This purchase was

financed by your company provide agreement number.

 

Unfortunately, I have discovered that this describe item is faulty / not fit for its purpose / not as described (delete as applicable) and I have written to the retailer to reject the item and claim a refund of the money paid, under the Sale of Goods Act 1979 (as amended).

 

I have tried to get a refund from the trader but they have ceased trading / are ignoring my complaint (delete as applicable). Under the Consumer Credit

Act 1974, Section 75, I am entitled to look to you for compensation, as this

law makes you equally liable with the trader for any breaches of contract.

Therefore I am rejecting the item and claiming a full refund from you.

 

I look forward to hearing from you within 14 days.

 

Yours faithfully,

 

Blah blah blah...

 

---------------------------


  • NatWest - Settled in full 8 weeks after LBA (without interest)
  • Capital One - LBA 27th July - Offered & paid £28 - Rejected - settled
  • Monument - LBA 18th July - Offer 19th July - Refused - settled

  • WFS - 8 Point Complaint - awaiting response - Failed CCA Request - awaiting response - Awaiting S.A.R - (Subject Access Request) info

***WFS Written Off £8k 01/08/07***

 

Monument sent my info even tho i forgot to send payment!!! Thanx Monumnet

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I,ve recently purchased a vehicle from Welcome Finance and took out the three insurance's that was offered. I then had 14 days grace to cancel these if required. Within the 14 days i did cancel to bring my monthly payment down.Everyday i contact Welcome to find out my new monthly payment. For the last two months they say that they are waiting for the paperwork to come through.

They are now asking me to make my payments encluding the three insurances that i don't need. If i needed to use the insurances after i cancelled they would cutainly not allow me to so does anybody think i should pay the full amount they asked to me to whilst they wait for the paperwork to come through.

 

Please help:confused:

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absolutely not


Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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Try contacting thier compliance dept at head office on 01159 849200 - explain your situation, I might be tempted to ask if you need to bring the account into dispute?? that might put a rocket up their whoopsies


  • NatWest - Settled in full 8 weeks after LBA (without interest)
  • Capital One - LBA 27th July - Offered & paid £28 - Rejected - settled
  • Monument - LBA 18th July - Offer 19th July - Refused - settled

  • WFS - 8 Point Complaint - awaiting response - Failed CCA Request - awaiting response - Awaiting S.A.R - (Subject Access Request) info

***WFS Written Off £8k 01/08/07***

 

Monument sent my info even tho i forgot to send payment!!! Thanx Monumnet

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thank you all for your advise, they are just making my credt rating very bad again and i want to sort it out. With my account with them being in arrears because of this problem that,s what,s going to happen.

 

they are a nightmare: never again

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Please can you look at the following and determine who is at fault...

1 A high street lender lent money at a high street rate

2 money was not paid back

3 you decided to borrow futher monies rather than saving up

4 you find that no high street lender will lend money

5 welcome offer you finance and you agree that you can afford and you are aware that there are x amount of payments, at this point you can walk away or work out how much you will pay back

6 you decide not to pay welcome back as its all their fault

7 ...........you moan that your credit file is ruined?

 

For the record most wfs customers have numerous defaults prior and are still quids in on the money they have stollen from other finance companies

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Methinks Mr Mobile is a TROLL - MODS what has happened to the 'Report a Post' icon?

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it's still there in the corner - the red triangle with the ! in it. :rolleyes:

 

Not very nice to start accusing people of stealing money..... :(


  • NatWest - Settled in full 8 weeks after LBA (without interest)
  • Capital One - LBA 27th July - Offered & paid £28 - Rejected - settled
  • Monument - LBA 18th July - Offer 19th July - Refused - settled

  • WFS - 8 Point Complaint - awaiting response - Failed CCA Request - awaiting response - Awaiting S.A.R - (Subject Access Request) info

***WFS Written Off £8k 01/08/07***

 

Monument sent my info even tho i forgot to send payment!!! Thanx Monumnet

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 2754 days.

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If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

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