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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Civil Enforcement Ltd (again!)


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sounds like demanding money with menaces or black mail. Take the letter to you local police station.

 

 

Who unfortunately will say that it is a civil matter then send you on your way.

 

Rstainthorpe - do they say 'will' or more likely 'may'? Fact is that you have received an invoice, not a legal fine or penalty. To get anywhere near a bailiff's visit they will have to:-

 

1. Issue a County Court claim (they won't)

2. Win the case (they won't)

3. Not receive payment of the Court Judgement (go back to Point 1)

 

You could write to them and argue, but this will mark you out as a player, so your best offer is to tough it out. You will get reminder letters, probably increasing the amount 'due', and containing more threats of Court action. The next stage will be letters from debt collectors making the same threats (just remember they can't blacklist you, or do any more than threaten), then they will probably offer you a discounted rate to settle before they are 'forced to take legal action'. Finally when they realise that it is actually costing them more than anything they could hop eto recover, they will disappear.

 

If at any time you need reassurance or help with something you are worried about, simply post back here.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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I too have recieved a letter from them. However they say that a bailiff will come to my property for the monies.

 

:lol::lol::lol:

 

Will this happen or will they have to take me to court first?

 

No and yes.

 

I also do not want a CCJ issued against my name.

What are the legal technicalities of all of this?

 

You wont get a ccj against your name, it is all part of the bluff to frighten you into paying, don't fall for it.

 

I am totally disgusted that they do this, i am a single mother that was 11 minutes over the qualified time, and now they demand £120. I do not want to pay.

 

Simple, then don't.

 

Please advise.

 

OK, ignore all the free toilet paper the ppc will send you.

 

Thank you

regards

Please remember our troops, fighting and dying in our name. God protect them.

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Having now read a great deal on this subject (thanks to sites like this) I feel so much more informed.

 

I am very aware of the tactic to ignore and not be seen as a 'player' ie someone who is prepared to engage and communicate, someone who is maybe worried, someone who is concerned - more importantly someone who is a potentially vulnerable and therefore a victim. I understand this, however there is a also a large school of thought out there which says do this but - and here is the point for discussion, send a first and only letter to them first setting out your store and position. This being an insurance policy which in the highly unlikely event of court proceedings will be looked on favourably by a magistrate.

 

Back to the floor - would appreciate the Experts Views. Thanks

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time and time again it has been proved that simply ignoring them works, why on earth would you even concider entering into dialogue with them. Would you reply to the many [problem] emails you get asking for your bank details so that they could send you £50,000 ??

The IGNORE route works the best , this is what the PPCs hate the most , this is why you get the PPC trolls on these forums telling you to appeal or pay up and appeal!

This is what the PPC would do to you if you sent in an appeal, all they are after is your money!

Edited by SURFBOY

hello all:-)

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??????????

 

quote

 

This being an insurance policy which in the highly unlikely event of court proceedings will be looked on favourably by a magistrate.

 

first what insurance and why would a Magistrate be looking @ it

 

if and when it actually went to court its a COUNTY COURT NOT A CRIMINAL ONE

..

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. This being an insurance policy which in the highly unlikely event of court proceedings will be looked on favourably by a magistrate.

You are not required to respond to [problem] mail, and it would make no difference to a DJ if you did or not.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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Yes - sorry County Court.

 

So advice is not even one opening (back-off letter) simply silence?

 

A 'back-off' letter to you and me means exactly that, to a [EDIT] it's the biggest come on ever. You have confirmed your name and address and shown you might be pushed into paying if the threats get hard enough.

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The amount of attempted extortion is well out of hand. Should we all boycott all retailers where these cowboys operate the car parks and all spread the word to, say, 10 others? That would be a big loss of trade and might apply minds when renewal of contracts is considered.

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Yes I agree, highlighting to businesses Sharks that operate car parks that they rely on for their income is a good lobbying tactic and one which could yield a new type of pressure. Let's do it.

 

Still waiting to hear from someone who has been through the letters and threats and come out of the other side with a smile.

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The amount of attempted extortion is well out of hand. Should we all boycott all retailers where these cowboys operate the car parks and all spread the word to, say, 10 others? That would be a big loss of trade and might apply minds when renewal of contracts is considered.

 

Yes I agree, highlighting to businesses Sharks that operate car parks that they rely on for their income is a good lobbying tactic and one which could yield a new type of pressure. Let's do it.

 

Still waiting to hear from someone who has been through the letters and threats and come out of the other side with a smile.

 

Unfortunately that is something that will never work in the UK. We seem to be a nation of whingers and do nothing. It was tried with petrol but motorists couldn't even be bothered to drive a few extra yards to boycott a certain filling station.

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Boycotting and more publicity seem to be the only way we can help prevent others getting conned; I expect the majority of people just pay up but we are talking (even at the reduced early payment rate) of half a pensioners weekly pension, which is appalling for an, often inadvertent, infringement of possibly only a few minutes!

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I am happy to ignore the notice that we received today. My only worry is, the notice was issued against the company vehicle. So the notice was passed on by the finance department who have asked us to deal with it. Which is fine, but if i ignore it then they will just keep writing to head office. Who may decide to pay it and take it out of my husbands wages.

So, as much as i dont want to it sounds like i might have to write to them once, so that they write to us here rather than head office. Then i can ignore them. What do you think?

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Boycotting and more publicity seem to be the only way we can help prevent others getting conned; I expect the majority of people just pay up but we are talking (even at the reduced early payment rate) of half a pensioners weekly pension, which is appalling for an, often inadvertent, infringement of possibly only a few minutes!

 

There is an advert running at the moment for one of these comparison sites and it sums up the UK to a tee.

There is a girl on the phone agreeing to her car insurance quote and saying "I suppose I will have to pay it", but the phone is taking from her by some guy who says down the phone, "It's a hatchback not a limosine, you've got to be having a laugh".

 

The Uk people never puts up a fight, we just tend to lay back and accept it, and that is true in all walks of life.

 

We need a 'union' of the people to stop us being continually walked over.

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Well i got a response back from these F****** jokers!

They sent me a 'Cessation of Correspondance' basically meaning they are not going to be writing to me, rergarding this matter anymore...pay or else!!!

They put at the end of the letter..they will pass this over to a debt collector!!!

 

Whats now guys?

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They put at the end of the letter..they will pass this over to a debt collector!!!

:eek::eek::eek:

Ahhhhhhhhh, not debt collectors? You mean people with absolutely no powers to do anything but send out silly letters some even in scary red ink?

Better pay up quick:grin:

regards

Please remember our troops, fighting and dying in our name. God protect them.

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Hi. I have read through a lot of the posts but not all due to time constraints and the slowness of my computer, so hope I will be forgiven if the answer to my question is here somewhere. I have been sent the usual outrageous demand by CEL (parking in Budgens free car park for half and hour to take my elderly father in law shopping - they say I was in the access road - they cannot possibly have the evidence of this that they say they do as I was wholly within the carpark.) My question is simply has anyone ever, whether they wrote back to dispute or simply ignored all correspondence, been summonsed to court or had a debt collector turn up on the doorstep? I live with a learning disabled brother who is very suggestible and I am worried that if I just let things take their course that he will let someone in. (He has form for this as I once came home to find an enormous hole in the front garden dug up by BT with his "permission.) Many thanks for any help.

Regards

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