Please see my draft response, welcome any feedback! Assuming I need to attach it with this response pack, and tick boxes D and H? Dear Alliance Parking, I must say, your Letter of Claim dated 20th September 2023 has left me utterly astounded. It's truly heartwarming to see your company's commitment to communication and fairness. I almost choked on my coffee while reading your demand for the rather modest sum of £170. In response to your request for prompt payment, I'd like to inform you that I've been busily counting my pennies and searching for spare change in the couch cushions to expedite this matter. Alas, my efforts have not borne fruit yet, but I assure you I'm working tirelessly on it. Your generous offer to visit www.alliance-parking.co.uk/payments for payment is indeed tempting, calling out to all those who dare to overstay their welcome by mere minutes. Truly, you have a knack for compassion. The mention of County Court Pre-Action Protocol is a nice touch. It's heartening to know that the County Court has graciously allowed you to pursue justice on its behalf. I also appreciate your concern about my defending the claim via a County Court Hearing. Rest assured, I'm already preparing my Academy Award-winning performance for that event. Your suggestion to engage in an Alternative Dispute Resolution (ADR) process is almost as delightful as the thought of you trying to justify these charges during a cost-of-living crisis. How charming! I simply can't wait for the opportunity to highlight the dross that your so-called "highly trained professionals" have produced during the court proceedings. It's not every day one gets to witness such a display of excellence, almost on a par with your company’s Google reviews – a real masterpiece in itself. I would love for local media to be involved in the whole process to showcase Alliance Parking’s full, benevolent credentials. Lastly, I can't thank you enough for suggesting I seek advice from a solicitor or contact The Citizens Advice Bureau. Who knew I'd require legal counsel for a parking charge? I'll consider it, right after I finish searching for my lost fortune in spare change. Yours with great amusement, XXXX

Hi Everyone! As expected, the Letter of Claim arrived on Tuesday 26th Sept through my letter box (attached). I will draft a response to it later today, using examples like this as a guide. Is there anything I should include / definitely not include in my response? As always - any advice very much appreciated and I will definitely be donating to the CAG after all of this! (Thanks HB!) Letter of Claim.pdf

Do you think it is worth contacting the Independant Appeals Service (IAS) with this evidence at all? My current plan otherwise is to sit on it and wait for a Letter of Claim, then respond to that. Would the response to that include this evidence as well?

I've been back to the car park and taken some photos of the signs. My initial observations are: - Signage isn't particularly obvious on the drive in, you would have to get out of your car to realistically read them. There aren't any signs that face you as you drive in, only pinned to the wall on the left hand alongside signs for businesses. They are also on the opposite side to the drivers seat so the smaller text would be very difficult to read without getting out. - The signs say the tariff applies immediately on entry and until exit, however this is contradicted by their stipulation that there is "No grace period" for only the 30 minute stay. This isn't specified on the longer stays, implying that there IS a grace period. - It took me 3 minutes to read through the two different signs they have there, so if it takes you a few minutes to park, get your wallet etc, walk to the signs, then you're easily looking at 6+ minutes just to park then read their signs and T&Cs. - Due to the location of the signs, you would already be recorded by their cameras before you would be able to read their T&Cs and their use of your personal details, images, etc. Thanks for all of your advice so far, hopefully these photos help! Seaview Photos.pdf

Thanks all for your responses, really appreciated! I wrote the appeal on an online form and now don't have the exact wording, however I expect that I probably (and stupidly..) used "I" in it somewhere as I wasn't as read in to all of this as I am now. Is it worth emailing them to get a copy of the appeal? In the meantime probably safe to assume I messed up and outed myself. I will try to get to the car park in the next few days to get photos of the signage and post them up.

Hi HB, Thanks! Yes, I would be able to get photos of the signage if needed.

1 Date of the infringement 25/06/2023 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 29/06/2023 [scan up BOTH SIDES as ONE PDF- follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'s 3 Date received Unsure, abroad between 6 to 17th July 2023 (can prove) 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N 5 Is there any photographic evidence of the event? Yes, photos on entry and exit (see PCN) 6 Have you appealed? [Y/N?] post up your appeal] Y (stupidly!) Have you had a response? [Y/N?] post it up Y - attached 7 Who is the parking company? Alliance Parking 8. Where exactly Seaview Car Park, Polzeath, PL27 6SR For either option, does it say which appeals body they operate under. IAS _________________________________________________________________________ Hello everyone, Received a PCN after overstaying in a car park by 19 minutes and 21 seconds, according to their CCTV cameras. i paid for 2 hours (£3), but left late. I was abroad when the PCN arrived, so I was already too late to pay the £60 charge when I got back if I had wanted to. I appealed on their website form (which I now know is a stupid thing to do..), so don't have a copy, however the basic premise was: - I was abroad until the 17th July so didn't receive the letter until after the two week period. - Charging £60, £100 or £170 for overstaying by that amount was ridiculous, particularly when you can see lots of empty spaces on their photo of the vehicle leaving, and that it is out of season when it happened. I have attached their reply to me which I received via email. Looking for advice as this company is clearly taking advantage of locals and tourists in a very greedy, aggressive way. It angers me when I read the reviews they're getting and that lots of people are paying extortionate fines for minimal overstays, nearly all as accidents! In my very limited knowledge in all of this, but having read a few other responses in the forums, I can see some issues with the following: - Their cameras caught the vehicle arriving at 14:05:39 and leaving at 16:24:51 and this is the time period they have used to issue the fine. In their appeal response, they attached a screenshot of the payment period at the bottom, which started at 14:07:45. Are they able to use the exact moment I entered the car park rather than the actual period of parking? There clearly isn't even a grace period to park the car and walk to the ticket machine. They even say very clearly in the FAQs on the back of the appeal response "there is no period of free parking", which apparently means you need to pay before you even enter the car park or have read their signage. - In all of this, it would have been impossible for me to pay the £60 fine as I was abroad when the PCN arrived. I appealed/emailed them the day I returned to the country. They instantly put the fine up to £100 after I appealed and stated I was away. Should they not have, at the very minimum, allowed me to pay the £60 after my appeal? I have absolutely no intention of paying any of the extortionate fines regardless, which would (using the 17 mins and 6 seconds I was overdue after my pay period ended) cost me £3.51, £5.85 or £9.94 per minute (depending on the fine amount) in a half empty, out of season car park, which has no grace period and was used in good faith that I would have been back within the 2 hours I paid for! Any help would be hugely appreciated. For info, here are some links to some other recent Alliance cases I have found: Alliance Parking NTK PCN ANPR - Padstow Main Road Car Park, PL28 8EX - August 2023 Alliance ANPR PCN - overstay 11mins - appeal refused - Harlyn bay, Padstow Cornwall - June 2023 Alliance Parking MNPR CCTV PCN - Appealed - Now PAPLOC - Sea View Car Park, Polzeath - February 2023 Thanks again! PCN Letter.pdf Alliance Response to Appeal.pdf