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    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
    • Thanks London  if I’ve read correctly the questionaire wants me to post his actual name on a public forum… is that correct.  I’ve only had a quick read so far
    • Plenty of success stories, also bear in mind not everyone updates the forum.  Overdale's want you to roll over and pay, without using your enshrined legal right to defend. make you wet yourself in fear that a solicitor will Take you to court, so you will pay up without question. Most people do just that,  but you are lucky that you have found this place and can help you put together a good defence. You should get reading on some other Capital One and Overdale's cases on the forum to get an idea of how it works.  
    • In both versions the three references to "your clients" near the end need to be changed to "you" or "your" as Alliance are not using solicitors, they have sent the LoC themselves. Personally I'd change "Dear ALLIANCE PARKING Litigation Dept" to "Dear Kev".  It would show you'd done your homework, looked up the company, and seen it's a pathetic one-man band rather than having any departments.  The PPCs love to pretend they have some official power and so you should be scared of them - showing you've sussed their sordid games and you're confident about fighting them undermines all this.  In fact that's the whole point of a snotty letter - to show you'd be big trouble for them if they did do court so better to drop you like a hot potato and go and pursue mugs who just give in instead. In the very, very, very, very unlikely case of Kev doing court, it'd be better that he didn't know in advance all the legal arguments you'd be using, so I'd heavily reduce the number of cards being played.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Diskmandave -v- Robinson, Way & Co - The Never Ending Story


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I've got one of these from Westcot, which basically triples the alleged debt, have sent it to Trading Standards as well as the OFT. The debt doesn't even exist as the balance on the account is 0.00 and I have proof of that, and proof that their clients have told them four times now that I don't owe them any money.

 

I thought one of the things was they were not to send out documents which may be taken or implied to be part of the process of taking you to court!

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I've got one of these from Westcot, which basically triples the alleged debt, have sent it to Trading Standards as well as the OFT. The debt doesn't even exist as the balance on the account is 0.00 and I have proof of that, and proof that their clients have told them four times now that I don't owe them any money.

 

I thought one of the things was they were not to send out documents which may be taken or implied to be part of the process of taking you to court!

Write to Westcrap and request details of their complaints procedure. Comply with this and if you are not satisfied then the FOS will investigate FAQs - consumer credit complaints

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Another small update!

 

Got the complaints procedure, they've obviously had to send for it given how long it's taken to send it and the fact that it's the London Scottish Bank complaints procedure... If you want to read these it may be a good idea to download them and rotate them in Windows picture viewer.

 

Front..

RWcomps1.jpg

 

Inside..

RWcomps2.jpg

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Just a quick update, i've drafted a 2 page letter under their complaints procedure which is going by Special Delivery tommorow.

 

Though for the moment, i'm not going to scan the letter, it's basically a breakdown of what has happened over the time this has been going on and what action I require from them to prevent me taking this further and further.

 

I'll scan up the letter when I get a resonse and scan that up at the same time.

 

Dave.

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Just a quick note, because I didn't notice it before, the complaints address is...

 

Customer Care Manager,

Risk & Compliance Department,

London Scottish House,

Mount Street,

Manchester,

M2 3LS.

 

Maybe someone who can string more than 2 sentences together will reply??! :rolleyes:

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Just a quick note, because I didn't notice it before, the complaints address is...

 

Customer Care Manager,

Risk & Compliance Department,

London Scottish House,

Mount Street,

Manchester,

M2 3LS.

 

Well... Had a call from Salford Trading Standards this morning and to cut a long chat short(er) the lady who called me said firstly that they hadn't come across RW&C before to which I said this surprised me hugely, she corrected me then because she said that just on basic research because I hadn't provided their address (I stated in the letter, "I'm sure you already know their address!") that whilst their address does exist the postcode they are using is nothing more than a postal drop that is redirected to (wait for it now!) Mount Street in Manchester!!!

 

So the upshot of it is that Salford Trading Standards are now investigating their mis-use of the postal service but have had to hand over my main complaint to Manchester Trading Standards whom she advised me (obviously spoken to a colleague/s) are more than aware of said company Robinson, Way & Co!!

 

So there's going to be 3 lots of TS's sending them letters!! :lol:

 

Going back to my Lowell/Cap1 thread for a mo, Tameside Trading Standards were more than happy to tackle Lowell Financial in Leeds so i'm thinking that i'll be getting them involved as well over the weekend..

 

Now, being one who likes his fun.....:D

One of my colleagues delivers on Salford Quays on a Thursday so I gave him a quick ring this morning and asked him if he wouldn't mind whipping over to Carolina Way and finding LSH and to just go in and ask if xYz company were based at this office as he'ld just been asked to deliver at LSH with no address.... Anyway, he told me when he got there that it was like a completely sealed estate within the estate (Salford Quays) and the security guards wouldn't even talk to him, let alone let him in!! See (from Google Images) photo below!

 

carolina.jpg

 

So what have we got to hide RW&C ??

 

This has certainly made me even more determined now! You know what they say..?

 

dog-with-big-bone.jpg

 

That's the one! ;)

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Just out of interest... Are there any Manchester/North West "meets" planned for this summer?

What about a mass picket of Parsite Central. Digital cameras to be brought. They must be scared with all that security. W (things that hold ships in the water)

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Keeping a close eye on this Dave! I tried to get a complaints procedure out of a company other than RW&C last night, called like you did - was very hard I tell you!

They are obliged legally to have a complaints procedure. If they dont you can report thrm to the FOS

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Just out of interest... Are there any Manchester/North West "meets" planned for this summer?

 

Apologies for going off topic..

 

There was talk of a meet being discussed over in the Bear Garden, but still can't get into it. From memory, members discussing included Ladybird, InKogneeTo...

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Quick update, i've had yet another begging letter in a blue stripey envelope, this time a gentle reminder that being determined to settle the account they appreciate my co-operation! :eek:

 

Ohh and could I please make sure that I send them £9 by Friday! :lol:

 

I'll scan & put it up on Friday when i've a little more time.

 

They've also signed for my 2 page pre-FOS complaint today too, I know it'll just go straight in the bin so I stamped the letter throughout with complaints procedue notices! I'll scan & put that up on Friday too.

 

As for the Manchester meet, it doesn't look all that well supported yet which is a shame as I could hop on a bus straight to Victoria and leave the car at home... Never mind..

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Keeping a close eye on this Dave! I tried to get a complaints procedure out of a company other than RW&C last night, called like you did - was very hard I tell you!

 

I just call them for the fun of it these days, they must have a marker on my account as they don't rise to the bait any more! upset.gifHow things have changed.....

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Well, just a little update, Salford have passed the TS's complaint to Manchester finally. Got the initial letter this morning so will copy and bundle everything up on Saturday for them.. Might just follow through with sending it to Tameside as well now I know they'll deal direct!

 

robwat-ts.jpg

 

They've had my complaint under their complaints procedure for a week as well now and not even acknowledged it which is against their own procedure!

 

Ohh it's all adding up!! yipee.gif

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I've also had that letter today, sent back my client form plus my evidence. They also called me today too which I actually had before the post came, so I outlined everything on the phone and I hope I have enough to back it up.

 

Good Luck Dave!

All my knowledge has been gained from personal experience and the sharing of advice from fellow members.

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