mariejader v Abbey **DEFENCE STRUCK OUT!**WON**

[Pere Ubu]

Yes actual email.

[34Flipper]

I am posting my letter to the office in the morning. Abbey's fortieth day was Monday 17th.

[mariejader]

Quite right - but if it's not under DPA they don't have to send them within 40 days.

__________________

 

So how do we stand with the next step then of contacting the comminisoner, I assume we still keep to our time table?

[sharont1]

my husband sent the dpa letter a couple of weeks ago and as he hadn't heard anyhting and i had recieved my info form first direct he telephoned abbey and they sent as his account was closed his info was microfiched and it would take 4- 6 weks for the info. As this was a telephone conversation and not a letter do you think we should send the letter re the microfiche argument and them opting out of a dpa request. I think it was dave who wrote it?

[elgringo]

hiya alan from derby. its mick from derby.lol

sent the usual standard dpa letter to abbey dated 24th march 2006. recieved from abbey the standard "microfiche" letter plus 13 months of acc statements, which btw includes £1032 worth of charges for that 13 months ouch !!! lol. so sent another letter to them:-

 

Dear Ms Small

 

Thank you for your letter dated 28th March outlining that you could only provide me with statements covering the last 13 months on my account because any earlier information has been archived onto microfiche. Enclosed was a list of transactions and account detail covering the 13 month period.

 

My request was for a schedule of all the charges applied to my account with appropriate descriptions for the past six years – in short a list of charges with dates and amounts - alternatively a complete set of bank statements for that period will be acceptable. This should be retrievable from your accounting systems and easy for you to produce. I will accept a computer print out of these transactions.

yours faithfully .

meeeee

 

noticed that my chq for £10 had been cashed and today thurs 20th april.06 rec`ed acc statements for the last 13 months again.huh. sooooooo does this mean they are goin to send me the rest dating back the full 6yrs? or am i goin to have to send them the letter u have posted ? or just wait the 40 days and and guess the amount they stole in charges then send then the LBA ?

thx 4 any replies

ouch !!! my fingers hurt now lol

[elgringo]

hiya alan from derby. its mick from derby.lol

sent the usual standard dpa letter to abbey dated 24th march 2006. recieved from abbey the standard "microfiche" letter plus 13 months of acc statements, which btw includes £1032 worth of charges for that 13 months ouch !!! lol. so sent another letter to them:-

 

Dear Ms Small

 

Thank you for your letter dated 28th March outlining that you could only provide me with statements covering the last 13 months on my account because any earlier information has been archived onto microfiche. Enclosed was a list of transactions and account detail covering the 13 month period.

 

My request was for a schedule of all the charges applied to my account with appropriate descriptions for the past six years – in short a list of charges with dates and amounts - alternatively a complete set of bank statements for that period will be acceptable. This should be retrievable from your accounting systems and easy for you to produce. I will accept a computer print out of these transactions.

yours faithfully .

meeeee

 

noticed that my chq for £10 had been cashed and today thurs 20th april.06 rec`ed acc statements for the last 13 months again.huh. sooooooo does this mean they are goin to send me the rest dating back the full 6yrs? or am i goin to have to send them the letter u have posted ? or just wait the 40 days and and guess the amount they stole in charges then send then the LBA ?

thx 4 any replies

ouch !!! my fingers hurt now lol

[elgringo]

oppppppppppps soz about the double posting dunno wat happened there ???

[heppy23]

I've just recieved a 2nd letter from "Pam Speed" asking for a fee for microfiche statements. I am going to write and ask why she has written to me twice.

Funny that an organisation that has been fairly efficient all along mysteriously becomes crap.

[joneshousehold]

hiya alan from derby. its mick from derby

Snap!

 

We are expecting to lodge our claim in Court at the end of this month.

 

Good to see the tradition is being maintained in the location. If you fancy a laugh and to give some support we will let you know when we are due in Court! However from the posts we have seen it will not get as far as The Morledge.

[mariejader]

40 days up Monday and still no statements:confused:

[Janeyh]

At 7.30 p.m. on 26 February I requested copy statements for both my accounts back to January 2000 via e-banking (no mention of a charge anywhere on screen).

 

A couple of days later I received a letter dated 27th February saying they had "received my request and had passed it to the administration department as they've been archived so they'll send them to you shortly." (still no mention of a charge).

 

After a couple of weeks they had not arrived so I called the phone number on the letter - 08456 090014 Customer Account Service Excellence and said that I had not received them and was told that they would progress my request. About a week later, I received some sheets of paper which were not actual statements but a list of all transactions on my account including the date, what the transaction was, i.e. transfer, ATM, Visa payment etc., the date, amount and balance, and when a charge had been applied to my account, it said CHG.

 

However, they only sent this info. for one account. A week later, I got some more lists but they were a repeat of the first lot!

 

I'm still waiting for the other account info. and have called various numbers to expedite and "should receive it this weekend".

 

I don't appear to have been charged for this info. at all and I can wait, I'm just biding my time.

 

Janey

[heppy23]

I've just recieved a 2nd letter from "Pam Speed" asking for a fee for microfiche statements. I am going to write and ask why she has written to me twice.

Funny that an organisation that has been fairly efficient all along mysteriously becomes crap.

 

Mystery solved. One letter refers to one account, one refers to another.

However both dated the same date but arrived a week apart.

I therefore expect to get a third.

 

The form attached to it says "accounts(s)" so I have put all three on and have put back to 1988 to really make them earn their £10. It will be very interesting to see how much they have had off me over the years. Enough for a small car I reckon.

[Guest Lueeze]

At 7.30 p.m. on 26 February I requested copy statements for both my accounts back to January 2000 via e-banking (no mention of a charge anywhere on screen).

 

I'm still waiting for the other account info. and have called various numbers to expedite and "should receive it this weekend".

 

I don't appear to have been charged for this info. at all and I can wait, I'm just biding my time.

 

Janey

 

Oh mi!

 

You should have reported them by now thats way over 40 days....

 

How long do they expect you to wait?

[Seminole]

At 7.30 p.m. on 26 February I requested copy statements for both my accounts back to January 2000 via e-banking (no mention of a charge anywhere on screen).

 

A couple of days later I received a letter dated 27th February saying they had "received my request and had passed it to the administration department as they've been archived so they'll send them to you shortly." (still no mention of a charge).

 

After a couple of weeks they had not arrived so I called the phone number on the letter - 08456 090014 Customer Account Service Excellence and said that I had not received them and was told that they would progress my request. About a week later, I received some sheets of paper which were not actual statements but a list of all transactions on my account including the date, what the transaction was, i.e. transfer, ATM, Visa payment etc., the date, amount and balance, and when a charge had been applied to my account, it said CHG.

 

However, they only sent this info. for one account. A week later, I got some more lists but they were a repeat of the first lot!

 

I'm still waiting for the other account info. and have called various numbers to expedite and "should receive it this weekend".

 

I don't appear to have been charged for this info. at all and I can wait, I'm just biding my time.

 

Janey

 

No, this is absolutely the wrong approach. You should submit a DPA requestr, enclose the statutory fee of £10 and send it to them recorded delivery. This is the only way that you will get all of the information you need. Abbey are playing silly b&%$$£s with people who do not make these requests in a way that forces compliance.

 

Not only do they want to mug you for unlawful bank charges but they do their utmost to keep their ill-gotten gains when they are challenged. Scummy behavior from a **** bank.

[mariejader]

My 40 day's are up tomorrow and still no statements.

 

I now think they are stalling for time to see what's happening with eveyone else's cases and while they get their lawers to find some excuse for them.

[lois]

hiya

 

i just got the pam speed letter (see my thread) and have sent them the ltr that alanfromderby put on the abbey forum. I haven't received statements requested for 2001, 2002, 2003 and 2004 so they have 15 more days under the DPA to get this information to me,

 

i think you should report them though to the IC if they don't get the requested information to you by your set deadline

 

what are Abbey like - talk about sailing close to the wind?!!

 

all the best

 

xx

[Guest red_ratty_rat]

Hey Barclays_hater

 

Can you set up your own thread – because I want to follow your case it sounds interesting?

 

Thanks Rat

[mariejader]

Well don't faint the Statements arrived in today's post 30th June 2006.

 

Now I have the job of filling out the spread sheet:razz:

 

How's everyone else getting on with their request?

[lois]

Hiy guys

 

just thought I would let you know that I got my microfiche stuff through whilst i was on hols - so, that was on or about 3 June ... so it took Abbey some 2.5 months to get this information to me, but I guess, at least I got it in the end, and I have to say, that after getting all statements from my other creditors etc, and managing to get refunds from them, at least its prepared me for what I think, is going to be a very long fight with Abbey!!

 

lois xx

[eyespy]

Hi

Can someone give me the address or telephone number for the microfiche department.

 

mnay thanks Eileen

[Robertxc]

Hi

Can someone give me the address or telephone number for the microfiche department.

 

mnay thanks Eileen

Hello eileen. I don't have the address, but as a rule it's not a good idea to phone them. If possible, always keep it in writing.

[eyespy]

thanks Robert

 

Just received my Pam Speed letter, saying statements on microfiche not under DPA Act.

 

Sending my reply today using Alans template letter.

 

Abbey - the microfiche argument

[vorpalblade]

I just had my letter from the Abbey yesterday about the microfiche. i am going to send off the pro forma on here to them tomorrow ;-)

[give_me_it_back]

Lois - you waited 2 and a half months for your statements..? why did you not sue them for DPA non comlpiance on the 41st day?

[Morganna]

Hi - I am also in Scotland and fighting Abbey for money. I have been told by them that I will only get 14 months of statments for my £10 and then for an additional £10 they will send the rest of my statements from microfiche. - Have you been told the same?