Jump to content


  • Tweets

  • Posts

    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
    • please stop posting up unnecessary unnamed screenshot files  you've done it throughout your threads and we have to renamed them. RENAME THE FILE before you upload if its just text information like a defence or a claim history or a link to a previous post  type it here not by an unnamed screenshot attachment  . sorry NM but you've been here dealing with PPC claims since 2021 somehow you always manage to screw up.......or do totally the opposite of std repeated advice on 10'000 of PPC threads here you are your own worst enemy... dx  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2392 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 158
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

OK this is only the FTT yes??

 

You need leave to appeal to the UTT on the grounds that they erred in law now.

 

And you really do need to find a disability advisor to take this on and direct you.

 

I can't help but feel something is missing here, and with the best will in the world, you're going off half cocked and they're exploiting your lack of knowledge.

 

In a very very short space of time, you've gone through the initial interrogation, their refusal and magic wand that cures all ills, the MR, and then the FTT?

 

Like I said, it took me three years to go jump through all their hoops and then get to the UTT before a sucessful outcome.

 

What did the DJ state must happen at the tribunal?

I stronlgy doubt it said it should only be a paper shuffling exercise, and you didn't need to attend?

 

There is plenty of scope to fire this further up the chain, however, you need to find out ''exactly'' what documents they relied on to come to their decision, AND if they were part of your argument that the initial decision should be overturned, then you 'could' say they 'erred in law' as the evidence relied on was flawed.

 

Have you demanded a SAR?

 

Do you have the RoP (Record of proceedings) and SoR (Statement of reasons)?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Hi BB and thanks for your valuable advice.

 

On the points you raised,, the hearing proceeded in my absence, as I was told the date for hearing was the 8th, it went ahead on the 7th. As I have already pointed out any notification confirming or a cheap way of dealing with matters, and me not being giving the right to put my case, came after the hearing, the notice arrived five days after te case was considered.

 

You mention trying to find out what evidence was considered, how do I obtain this information?

 

You mention requesting a SAR, could you please be more specific, and advice would could be achieved and what I should be looking out for to further prove these bullies wrong?

 

Am I write to assume that I can immediately request a RoP andSoR?

Link to post
Share on other sites

IF, you've not got sight of ALL of the information/evidence they (DWP) used in coming to the decision, then you need to send them a SAR, which is free https://www.gov.uk/government/publications/dwp-request-for-personal-information

 

Once you have that info, (40 calender days) then you can go through it and highlight all of the discrepancies within it to then mount a successful tribunal.

 

As you were not present at the tribunal, then they should send you the outcome of said tribunal, and any instructions if you feel that they erred in law at coming to that decision.

 

The SAR will be two, three, or four A4 envelopes stuffed full of all of your dealings with the DWP from day one.

 

AFAIK, and from what I can remember, you need to write to the judge and request a 'SoR' along with the 'RoP', which will show exactly what went on in the tribunal.

 

What you're after doing is to pick apart their argument and find the error in law to then proceed to ask to appeal to the UTT.

  • Haha 1

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Evening BB,

 

The only reference to evidence that I received was the medical assessment report or should I state the Jackanory fabricated medical assessment report from a two bob health professional, if that's what they claim to be, by the sounds of it the DWP have not even giving the basics, which is not surprising, should they have sent more?,please let me know.

 

I have this morning emailed and sent by registered post to the Tribunal in Cardiff a request for them to provide SoR and RoP, should I address this to the judge as well?

 

The tribunal have sent a DECISION NOTICE, is this what you are referring too in respect of the outcome?, the DECISION NOTICE concludes "Whilst the tribunal accepts Mr X has anxiety, depression and angina, the nature and extent of the resulting limitations are insufficient to score the required number of points and as a result Mr X does not qualify for either component of Personal Independence Payment.

I reaching its decision the tribunal placed particular reliance upon the evidence of the papers generally"..

 

* No mention of serious heart condition, just mentions angina which has recently been diagnosed, and no mention of PTSD, just mentioned anxiety and depression that I have suffered from for the last thirteen years but deemed unfit for work because of that condition.

Annoying when and according to this decision they have not considered heart condition and PTSD, but giving a lot of attention and evidently made their decision on the less but still serious disability conditions that I have.

Link to post
Share on other sites

Yes they will always rely on what evidence suits them best, something which I had made crystal clear to the DJ at one of my tribunals, ''How can they refer to, and use my condition in 2007 then ignore an up to date diagnosis in 2013?''

 

They will cherry pick information to suit their needs, which is why you bring them to account, and demand ALL of the paperwork they used in reaching their decision, this way then you can see exactly what they have ignored and what they have used.

 

The Decision Notice is one piece of evidence, the SoR will tell you how they arrived at that decision, and what evidence they relied on, the RoP will tell you how the tribunal was conducted, (in your absence) and may only be two or three sentences which the panel will have signed.

 

Try and relax, you have a month from the date of the DN to appeal, which can be delayed under certain circumstances, ie you are waiting for the SAR to land on your doormat, so you can find out where they erred in law so you can mount a successful challenge in the UTT.

 

Send them the SAR, recorded delivery, signed for or whatever, just send it but ensure you have ev idence you sent it.

 

Then try and find someone who deals with these tribunals, as they will be able to help you quicker, and will be able to direct you as to what it is you need.

 

Is your DR onside?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Yes DR is onside, has since being shoved on UC giving a certificate giving another mental condition to sign me off for three months, to add to the other medical reasons that have been assessed and documented by proper medical people and specialist as opposed to someone trained in bones and ligaments ( HCP) paid on the bonus of taking the most vulnerable off the benefits system by telling porkies as to profit.

 

Just think the whole process and the way disabled people are being targeted and treated as vile, I'm trying not to get angry and I wont get angry because I could not treat people in this way, and I need to remind myself of that, still not right though Bazooka Boo.

 

I will request all the evidence that was used, trust me.

Link to post
Share on other sites

It would appear and on the evidence of the email corrospodence that my witness statement and my wifes witness statement were not considered, there is no compulsory acknowledgement OF BOTH EMALS with statements when sent, but when the same emails were sent yesterday, they were acknowledge which seems odd and would suggest that my corrosponce only a few days before the hearing were being blocked or more importantly ignored by the Tribunal, how nice of them to go to all that trouble.

Link to post
Share on other sites

Need to try and stay focused SF, as emotional and criminal it is, we have to play them at their own game, fight them with their own rules, exposing them and humiliating them in the best way possible.

 

Highlighting just how Dickensian they really are.

 

Use your time wisely, research as much as possible, including the HCP, what qualifications they have, any expertise they may or may not have to assess someone with your particular needs/issues/disability, if they are a bona fide GP, complaining to the GMC.

 

Lodge a formal complaint with ATOS regarding their flawed assessment system, and the fake HCP they use to hit the targets they have been given.

 

All the time, copy in your local MP, regardless whether they care or not, it needs to be hammered home to them all, that if they were to treat a dog like this, they'd be put in prison.

 

Keep a diary of events, collate names, letters, info, anything and everything prepare to be in it for the long haul, like I say, three miserable dark years it took me, then another 18 months to get the Independent Case Examiner (ICE) to uphold my complaint, and award me £100 compo from the DWP.

 

Not a massive amount by any stretch, but it was a win, and the next time your name crosses their desks, they'll know that they need to be absolutely water tight and 100% accurate, or you'll nail em to the floor!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Good afternoon BB, and thanks for your advice.

 

I have already lodge a complaint with ATOS and how the so-called Health Poffessional that they employed lied through his back teeth and highlighted the time it took for him to complete the assessment.

 

Atos being Atos, as with all the dummies working together to harm the most vulnerable and cut from the same cloth abused their own complaints procedure, by not following all the stages of the complaints procedure and went from stage 1 to making a decision that covered the assessor in glory, in otherwords they superseded their own complaints procedure to reach this corrupt decision that the physiotherapist assessor wet behind the ears, was not only qualified but also an expert on heart conditions and PTSD and in awarding me 0 points.

 

I did involve my MP who keeps reminding me that he sits on the select committee which deals with the DWP and disputes, he advised me and after taking advice from ATOS to take it to the next level of complaint but I'm not prepared nor do I think that I should take this route as this is allowing ATOS and the MP who is basically acting like a glove puppet an outlet for ATOS not to follow their procedures, why should they act or be allowed to act any different is beyond belief.

 

They and the MP for Southampton Itchen make the rules up if and when it suits them.

 

How are you getting on with finding someone to help you, spitfire?

 

HB

Good afternoon HB.

 

I had a meeting with a charity called SARC which is based in Southampton and who deal with this type of problem and offer representation at Tribunals and they have advised me to have the decision set-aside as it would be in the interest of justice, because of the hearing proceeding without me being in attendance.

 

This was after I had explained that the correct notification was only giving after the hearing went ahead.

Link to post
Share on other sites

They have indicated that they will help me but in the interim I need to make application for previous decision to be set-aside and on the provision that it would be in the interest of justice to do so, CAB have also come to the same conclusion so that's why I am doing HB.

As you can imaging they are flooded with people wanting advice so I am now on their list and just hope they can find someone there to help me if and when it goes before a hearing again.

Link to post
Share on other sites

ATrOciouS must follow their own complaints guidelines, IF they don't, and are attempting to circumnavigate your right to complain, then YOU raise the complaint to THEIR next level.

 

This gives you an idea of how to fight them; https://www.scribd.com/document/97651322/Using-the-Atos-Complaints-Procedure

 

If your MP says to complain in a particular fashion, then IMO do so, but all the time, making him aware that it is outside of this departments complaints guidelines.

 

Don't stop complaining, and keep copies of their mistakes, because you might need to take this all the way to the ICE, and even the P&HSO... https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Evening BB,

 

I have kept all the email correspondence that has been communicated in respect of my complaint against the assessor, and what can be drawn from that evidence or the lack investigating my complaint is clear.

 

So I will take it further, if ATOS do not want to compile a full complaint and the procedure that they have in house, it will just show up the chain how unprofessional and how profit driven these sad people are and at the expense of the sick and the disabled, evil people, ATOS and DWP.

 

My MP knows that ATOS have ignored their complaints procedure and as you rightly put it, circumnavigate any right that I had to complain and he has suggested ICE which I will now forward my complaint onto, any advice or hints how to approach and consider my complaint would be appreciated.

 

The Complaints procedure and form, is it ATOS that I am complaining against or the DWP BB, thanks

Link to post
Share on other sites

Update, my application to have previous order awarded in favour of DWP and loss of my appeal, has been set-aside, after my application and on the grounds that it would be in the interest of justice, to set-aside was granted this afternoon.

 

Some positive news and a sense of justice, part achieved.

Link to post
Share on other sites

Excellent WELL DONE!!

 

It's a start definitely. :thumb:

 

Have they advised on a new hearing/assessment date?

 

Are they telling the FTT to reconvene AND use different tribunal panel? (Which should be the case)

 

What you 'might' find is that the DWP will string it out to the enth degree, hack the DJ off, who will tell them that they are out of time, and to reinstate the award from the date of your last tribunal, then you will get a nice little bit of backpay.

 

BUT, continue with the complaints, and fire it off to the ICE, https://www.gov.uk/government/organisations/independent-case-examiner

 

When it lands on their mat, they will get in touch with the DWP/JCP and find out how far down their complaints procedure you are, IF you've not exhausted their complaints procedure, then they (DWP/JCP) will write to you and look into your complaint, then when they fail at rectifying it, you can escalate it to ICE.

 

So it is the DWP you are complaining about, ATrOciouS works for them, they (DWP) are ultimately responsible for their actions, they have no wriggle room, regardless of what they might say!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Evening BB,

 

The notification about the setting aside was and according to the admistration in Cardiff today, the operator said that the decision had been set-aside and a notice to that effect was being sent this afternoon.

 

What the judge has added to that will not be known until that notice comes through either tomorrow or Saturday, I will let you know.

 

I wrote to ATOS today and copied my MP in advising them that because they had breached their own complaints procedure I had no alternative but to seek an alternative avenue which will hopefully deal with my complaint based on facts, and not fiction, thanks for confirming that the DWP would be the subject I can now get this sent of to ICE and have it on their doormat by Monday morning.

 

I also reminded ATOS that I made a formal complaint against the assessor to the Health Care Proffesional Council in March, who and after considering my concerns felt it was justified to look into my complaint.

 

For this to proceed ATOS and on my request would have to either confirm or deny the same assessor had been complained about before before they could investigate, as this was part of the protocol HCPC needed to adopt, I asked the question ATOS stood silent.

 

I have therefore giving them seven days in which to comply with what the HCPC or those that look into these professional health workers who are profiting from being not only remotely unqualified to adjudge someone health condition but lining their pockets and at the expense of the most vulnerable of people, in the process which is perverse and crude.

 

Whether they oblige or act like they and the DWP act and ignore as a means of being accountable for their action remains to be seen, it will be another boxed ticked Bazooka Boo, and that's all that matters at the moment mate.

Link to post
Share on other sites

Received notification via post this morning, which indicates Rule 37 has been used and the decision of the Tribunal issued on o7/08/17 is set aside.

 

Further directions include the previous panel and Judge are excluded from further involvement in the appeal

 

Reference has also been made by the Duty Judge as to why the clerk attempted to contact the Appellant on an old telephone number rather than the one on the Tribunals database.

 

I have now invited the Clerk to explain his reasons.

 

As this order has been set-aside is the Judge who dealt with that hearing still under an obligation to give the reasons and to provide proof of hearing? thanks

Link to post
Share on other sites

AFAIK, the previous judgement/hearing is now null & void, so it's like it never took place, the SoR and RoP 'should' be available in the SAR.

 

However, the next tribunal will most likely lapse, and you technically win by default, with payments reinstated and a backpay, just in time for Xmas!!

 

Sit tight and await their next move, and ensure you have all of your arguments in a folder/collated, so IF they do decide to attempt to rely on their lies and boot you off social security, you can win your case.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Good Afternoon BB, and thanks for your reply, as always appreciated.

 

I have already requested SAR, and rather than giving another window of 40 days I am minded to get this evidence SoR, RoP sooner rather than later as evidence or at least what evidence the DWP relied upon which was obviously considered by the Tribunal can be established and in anticipation of a fresh hearing.

 

Whilst I am not suggesting the hearing was not conducted fairly, giving the flaws and the fact that in theory because the Tribunal did not follow the correct procedures of notification until after the event and part reason why the judgement was set-aside I honestly feel that it would only be correct and proper to establish what went on that day.

Link to post
Share on other sites

Most certainly!

 

Your SAR will contain everything the DWP has from the first day of dealing with you many moons ago, so it will contain the SoR and RoP.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...