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    • So, Sunak has managed to get someone to 'volunteer to go to Rwanda hasn't he? .. for just £3000 payment to the person plus 5 years free board and lodging isnt it? - cost to UK taxpayer over £300M+ (300 million quid+) isnt it? - Bargain says Rwanda, especially with all the profit we made privately selling those luxury chalets Bravermann advertised for us   I wonder how many brits would jump at that offer? Thousands? Hundreds of thousands? Lets see, up to 5 years free board and lodging and £3k in my pocket .. I'd go - and like that person - just come back if/when I get bored. First job - off to Botswana for a week to see the elephants.   Of course the paid volunteers going to Botswana are meaningless - Rwanda have REPEATEDLY said they wont take any forcibly trafficked people in breach of international law eh? Have they actually got any civil servants to agree to go yet - probably end up as more massive payments to VIPal contractors to go and sit there doing nowt shortly eh?    
    • Hi Wondered if I could get a little advise please. I entered into a commercial lease (3 years) and within a few months I had to leave as the business I was trading with collapsed. I returned the keys to the landlord and explained the situation and no money, also likely to go on benefits but the landlord stuck to their guns. They have now instructed solicitors to send letter before action claiming just over £4000. The lease was mine and so the debt. I know this. I have emailed the solicitors twice to explain I am out of work and that with help from family I could offer a full and final settlement figure of £1500 or £10pw. This was countered by them with an offer to reduce the debt by £400, or pay off the amount over 12 months. I went back with an improved full and final offer of £2500 or £20pw. This has been rejected with the comment 'papers ready to go to court'. I have no hope of paying the £4000 and so it will have to go to court. Pity as I have no debts otherwise but not working is a killer. I wondered if they take me to court, could I ask for mediation? I also think that taking me to court will result in a pretty much nothing per week payment from my benefits. Are companies just pushing ahead with action even if a better offer is on the table? Thanks for your help.
    • Hi all, Many thanks for the advice! Unfortunately, the reply to the email was as expected…   Starbucks UK Customer Care <[email protected]> Hi xxxxxx, We are sorry to read you received a parking charge after using our Stansted Airport - A120 DT store. Unfortunately, the car park here is managed by MET parking. Both Starbucks and EuroGarages who own and operate this site are not able to help and have no authority to overturn any parking charges received. If you have followed the below terms then you would need to send all correspondence to [email protected], who will be able to assist you further. Several signs around the car park clarify the below terms and conditions: • Maximum stay 60 minutes, whilst the store is open. If the store is closed, pay to park applies. • The car park is for Starbucks customers only who make a purchase in our store, a charge will be issued if you left the site. • If you had made a purchase and required additional time, you must have inputted your registration number into the in store iPad which would have extended your stay up to 3 hours • To park in a disabled bay, you must have displayed a valid disabled badge. • If Starbucks was closed, you must have paid for parking as charges still apply, following signage located on site. • If you didn’t use the store, you must have paid for parking, following signage located on site Please ensure all further correspondence is directed to MET parking at the above email address, and accept our apologies that we cannot help you further on this matter.  Kind Regards,  Lora K  Customer Care Team Leader Starbucks Coffee Company, Building 4 Chiswick Park, London, W4 5YE
    • Thanks HB edited and re-uploaded. Thanks for the heads up 👍
    • Am in the middle of selling my house but it's been held up as still showing a change on the property from welcome finance, have not had any contact from them for years or prime credit and need this sorting asap
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Alleged Rent Overpayment by Council - who should I SAR about this please?


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Hi, I'm in a regulated tenancy. The rent's just gone up. The council, who pay my rent (I was on ESA in the SG long term, now I'm on GPC), are now complaining they overpaid on the old rent. They are threatening to suspend my HB claim or get the alleged overpayments back, presumably by underpaying the existing rent till they think we're square.

They aren't offering any evidence of overpayment, however. My landlords, who have contacted them about this by email and ccd me on it, say the council always have been and are paying the correct rent, and have briefly broken down how the rent is arrived at for them. The council refuse to accept their figures and insist they've been overpaying.

I want to see evidence of what they've been paying so I'd like to do a SAR; to whom should I address it please?

I have the details of the head of housing benefit and they'd seem to be the right person. Perhaps you could either confirm that or make a better suggestion?

Many thanks,

 

SWLABR

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IMO and having dealt with LA's in the past regarding their ''alleged'' overpayment of HB, I've directed my complaint to the HB department, escalated it, and got the local councillors involved, IF, the complaint hasn't been rectified to your satisfaction, then you can escalate it to the Local Government Ombudsman (LGO).

 

The LA should provide you with evidence of the overpayment, if they can't, or won't, then add that to your complaint to your councillors, and remark thatr their failure to provide satisfactory proof of the overpayment, brings into question their integrity and WILL be reported to the LGO to investigate along with your complaint of the LA.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I agree

 

Make a Formal Complaint to the Housing Benefit Department.

 

Also as its Housing Benefit you should also have been getting an Annual Letter from the Council (before each new financial year April) that breaks down how they reached your Housing Benefit claim.

 

If the Landlord is Housing Association again if rent increases before the financial year they will forward a letter breaking it down and if in the Rent there is a Service Charge element this may be what the issue is as generally Housing Benefit if on full HB will not pay the Service Charge element that is for you to pay.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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There's no service charge. Thanks for both your responses. It's a regulated tenancy, both parties (landlords/council) are now agreed on what's been paid, however landlords are saying it's correct and council are saying it's been overpaid. There'll be no need for me to SAR them now it's recognised there's mutual agreement about what's been paid. You know how it works with a regulated tenancy? Rent Officer makes a determination, tells landlords, me, landlords give me paperwork for council, I tell council, they pay. Few years later, Rent Officer makes new determination, tells landlords, me, landlords give me paperwork for council, council points out it has different figure on it from what they've been paying. Hilarity ensues :-). The landlords have explained but council refuse to accept explanation. Council have asked me to go in for a chat, I've said no (because what do I know?) and agreed council can communicate direct with landlords because rent goes direct anyway but obvs I want to be ccd on all comms. I've been over the explanatory email landlords (biggest private landlords in the country) sent to council and I confess, I can't understand it either. Why two different figures for the weekly rent? I wrote to my MP initially about this as I've had trouble with council talking out their arse before, but they've written back and made me look like I don't understand it. Well, at the moment, they're right, I don't :-( I'm concerned for my tenancy now :-(

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