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Paul Walton

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About Paul Walton

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  1. It would appear so, but could not have done it without all you guys guiding me - thanks.
  2. An update! I took all the advice, Social media, contacted the cottage direct ( mail and letter) sent an email to the CEO and the UK Director of customer service Booking.com, Halifax re charge back. Oddly, this morning Kalvin got a text message saying they tried to contact him months ago ( yeah right) offering him a refund or alternative accommodation!! So, to keep inline with data protection ( that was mentioned in the text) they can only reply to him. Offered his money back or another date. He agreed to a refund within the next 7 days. I really apprec
  3. Great, so far I have emailed the CEO of booking.com, the Owels cottage ( they apparently told booking.com) that they won't 'accept' the refund / cancelation. I have now contacted them via Kalvin login via booking.com. and raised a charge back is via Halifax. The booking was for 23-26 of March, Boris Johnson forbid it on 23th March announcement : From this evening I must give the British people a very simple instruction - you must stay at home. Because the critical thing we must do is stop the disease spreading between households. That is why people will only b
  4. Thanks for that I have emailed the cottage no response. Owls House, White Cross Bay, Ambleside, Windermere. I have also emailed the CEO.Later today I will investigate the charge back options / section 75
  5. Many thanks, I will read up on all of the points. I had no idea these options were there. Cheers again and Thanks Paul
  6. Thanks, so if they say he's past his 120 days, I can tell them they are wrong and it's actually 540 days of the relevant card transaction?
  7. Firstly, my son didn't tell me until a month ago. Secondly, I didn't think they would just ignore things. £375 is a lot of money, especially for my son.
  8. Thanks Andy, I will now have a read of that. much appreciated. Cheers, Paul
  9. Thanks Andy, he made the payment by debit card, on the 23/ 3/ 2020.
  10. My son booked a few days away in a cottage, 23/3/2020 until 26/3/2020. £375. He could not go because of lockdown. Booking.com have been giving him the run- around along with the cottage owner. Booking.com, said they can't refund because the owner has not confirmed the refund request? He can't get any reply from the owner. I have used Resolver, and basically they don't do anything, its been escalated, all to no avail. His bank ( Halifax) say it's too late for them to help? Can anyone advise please?
  11. Thanks very much for that, thanks for the contact. cheers, Paul
  12. I am helping someone with their Barclaysard charges. However, even with help they would not be able to attend court or fill in documents. Can I do this if they give me authority? or if it gets to court must they attend? would I not be better going down the FOS route? :? many Thanks Paul
  13. I am helping someone with their charges. However, even with help they would not be able to attend court or fill in documents. Can I do this if they give me authority? or if it gets to court must they attend? would I not be better going down the FOS route? many Thanks Paul
  14. Thanks for that, i will try the same- sure if we needed to make a payment to them they would find it!
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