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    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
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Car impounded by police due to Swinton Insurance NCD failure


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Car impounded due to car insurer’s failure to transfer no claims bonus to new policy which led to the cancellation of my insurance policy.

 

My car was impounded by the Police this week, the reason, the insurer said they sent letters out asking for evidence of my no claims bonus and because they did not receive the evidence, my car insurance was cancelled.

 

 

  1. I was not notified that my policy had been cancelled and did not receive any letters
  2. I have been with the same insurance company for over 25 years and they hold all the information about my no claims bonus electronically
  3. My quote was completed by telephone and the manager confirmed that the agent instructed that my no claims bonus be transferred to my new policy; this was not transferred

 

I was left stranded 40 miles from home. Cautioned by the Police, advised to pay £150 plus £20 for each day my car is impounded; that I could get six points on my licence and a fine of £300.

 

My car could be sold or scrapped if I do not collect it within 7 days.

 

Can I appeal against this and what action can I take against the insurance company?

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Yes your Insurers are totally responsible for this and all costs incurred. You need to register an urgent complaint when they open on Monday. They can reinstate a policy cancelled by them in error and issue proof of the cover, which would allow you to retrieve the car and also provide to Police to stop prosecution. It is then a case of working out the compensation due to you, which the Insurers will have to pay.

 

If not you can take them to court and win. It will then cost them more.

We could do with some help from you.

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Contact your insurers as advised. Get proof of cover as advised. If you are prosecuted then plead not guilty and produce the letter from the insurer showing that you were insured at the time.

 

Start assessing all of your losses on this – including loss of time and a figure for the inconvenience.

 

Warn your insurer that if they will not indemnify you completely for your insurance and also all of your losses that you will sue them for treating you unfairly under ICOBS.

 

Please will you tell us which insurer this is. Please keep us informed of developments and we will help you take whatever action is necessary

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If you have a problem with the Swinton Branch manager, contact Swinton head offuce

 

https://www.swinton.co.uk/contact-us/complaints/

 

Swinton are a brokers, owned by a large French Insurers. If they speak to the underwriters of the policy, advising them of the mistake in cancelling the policy, they should gain authority to reinstate the policy and sort this out for you.

 

The problem might be that the Swinton manager is protecting their branch and therefore is not doing what they be. Hence why you might have to contact their head office.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Contacted customer assistance. Initially advised that my policy could not be reinstated if cancelled.

 

I warned them that I would be suing and taking it to ICOBS.

 

I asked to speak to someone who could make a decision to reinstate my insurance.

 

She told me she could make the decision and a cancelled policy cannot be reinstated.

 

I insisted on speaking to someone higher and was told it was with a technical manager and he would call me back, but she could not confirm it would be today.

 

I informed her I needed a decision today or I would be looking to sue Swinton and take it to the ICOBS.

 

Is it worth contacting the CEO, I have his email.

 

Manager rang back and said he had only received the complaint today and needed a couple of days to get back to me.

 

Manager said if Swinton is at fault they would re-compensate me.

 

I warned him that I would be looking to take further action against Swinton.

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Agree Swinton can resolve this. Insurance can be reinstated with permission of the underwriters and certificate of insurance issued to get the car out of the pound, as well as satisfy Police you did have Insurance when they stopped you.

We could do with some help from you.

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The letter says it's his final response and refers me to the Financial Ombudsman.

 

I have no insurance and only days to get my car may be scrapped.

 

 

Could I take it to ICOBS now?

 

Hi

I would insist that the insurance is backdated to when they failed you resulting in the seizure. If you take out insurance with another company, I doubt the period you were uninsured will help you get your car back.

 

You don't have to go to the Ombudsman but you must follow the pre action protocol in an attempt to place you back in the state you were in before Swinton screwed up. Also, you are not taking them TO ICOBS. This is the rulebook they must follow. You are taking court action due to a breach of ICOBS.

 

A letter before action is a must, laying out your grounds and what you want them to do about it and what will happen should they fail. You also need to work out what losses you have suffered and a level of compensation you would be willing to accept from Swinton before even thinking of court action.

 

Hopefully, the letter will help you get the car back but you must have ongoing insurance to get it back.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Swinton are just Brokers ( but owned by a large French Insurers). Who actually were the Insurance underwriters ? Have you thought about contacting them, asking them whether they can help .

 

If Swinton have admitted it wa their fault, i cannot understand why they are not resolving this. Perhaps a call to their Manchester head office asking to speak to their Director of customer services to make an urgent complaint. They can resolve this easily.

 

Sounds like the Swinton branch manager is trying to cover their backside, but they are making it worse for themselves.

We could do with some help from you.

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Thank you silverfox1961

 

 

Do you have a template of a letter before action?

 

No templates as such as every case is unique. Bankfodder has the right knowledge to assist you. There are a couple of threads where he has helped. I will try to find them

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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This is one where a motor bike was involved. The principles are still the same though.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?472019-MCE-Insurance-cancelled-policy-on-a-technicality-Conviction-quashed-ICOBS

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I have a letter from Swinton accepting full responsibility.

 

 

Now to find another insurer to get me car out of the police impound.

 

There appears to be a bit of defeatism going on here.

 

You have a letter from Swinton admitting it was their fault, but they are not helping you further.

 

Get onto Swinton Head office and demand to speak to their Head of customer service. They can get this all resolved with a couple of hours.

We could do with some help from you.

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Thank you silverfox1961 and unclebulgaria67.

 

 

Swinton is underwritten by Zenith and I cannot get through to the underwriters, no contact details.

 

 

Called Swinton but the Distribution Director is at lunch and not available until next week.

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More contact information for Swinton

 

Principal place of business

 

Address:6 Great Marlborough Street ManchesterLancashire M1 5SW UNITED KINGDOM

Phone: 44 01612361222

Fax: 44 01612368489

Email: [email protected]

Website:http://www.swinton.co.uk

 

Complaints

 

Contact Name Julie Daniels

Address: 6 Great Marlborough Street Manchester Lancashire M1 5SW UNITED KINGDOM

Phone: 44 01612333770

Fax: 44 01612367102

Email: [email protected]

Website: http://www.swinton.co.uk

Contact(s) responsible for insurance mediation

Gilles Normand

Basic Details

We could do with some help from you.

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