THANK YOU for response .. 1: I have e mail proof I informed Kindertons of flat suspension after I left Kindertons repairer after trying to pick up repaired car ..Nov 23 2: I have video prior to me collecting keys of my cars bodywork I took showing back tyre on rims ( unknown and not noticed by me at the time )!!! 3:I have photo & videos of car prior to it getting collected to go to Kindertons repairer .. 4: I have photos of difference in mileage (6 miles ) and e mail from Kindertons eventually admitting it had been driven 5: Health Check report from BMW garage in which repairer drove it too stating damage .. Kindertons commissioned report with pressure from me as I wanted car fully inspected by my own garage (30 miles )from repairer BUT it was driven to their own choice of BMW garage in same city . No e mail to repairer requesting it be transported on flat bed truck !!! I’ve asked repeatedly for this . 6: I have final bill and repair cost from my own BMW garage in which it was transported too last a few weeks ago .. stating the same as the previous BMW garage ! ( 2 health check reports and final bill ) 7: E mail from Kindertons claiming their repairer is liable for damage ! 8: Admission verbally from repairer it was not road tested and mileage photos I took collaborated this .. 9: Car had two full health checks last year and service & mot at my BMW garage only using BMW parts ( brake pads and discs replaced ) ( ball joints and suspension arm plus springs and wish bones … it was in perfect working order prior to accident ! Accident was on dashcam ! My car is well looked after . 10 : It was transported on authority of Kindertons a few weeks ago to my own BMW garage .. it is now fully repaired and awaiting collection .. with previous correspondence and admission of liability this should have been paid ( At least the air springs , wishbone and suspension arm plus labour ) 11: Kindertons backed out of paying stating I quote “ due to previous suspension issues found and you driving it on collection the liability for damages is not our repairers responsibility “ 12: There were NO ISSUES with damage to springs etc as were replaced . 13: Car is sitting still at my garage for over a week awaiting payment and collection . My garage are extremely understanding and agree that Kindertons have been extremely wrong in many aspects of this case .. they have offered to write official statement. 14: I have said I’m willing to pay for compressor and wiring .. 15: The stress , upset is actually having an extreme impact on my life .. I’m willing to go to court !!

Carole Nash insurance company Kindertons : Accident Management acting on behalf of insurance . Fully comp … ””” suspension repaired at my approved BMW garage 5 weeks prior to accident “””” 1: Non Fault Accident September 2023 2:My request for my BMW repairer denied . 3: My car transported on flat bed truck to Kindertons chosen repairer in October 4: Bodywork repair completed . Went to collect my car .November 23 5:Received signed off paperwork and keys & started to drive car and within 10 seconds suspension warning light came on .. I felt steering stiff so only drove 100yards at 10mph ! 6: Manager of garage admitted no road test done and no fault codes on diagnostics ! 7: Manager drives car same distance and agrees suspension is flat ( visible rear tyres sitting on rims ) 8: Left car with garage and informed Kindertons by phone call and e mail requesting it now goes to my garage and told them it’s not to be driven . 9: 6 weeks later Jan 24 car is DRIVEN by Kindertons repairer to BMW specialist 6 miles away … 10: Car inspected . Health Check indicates suspension damaged due to being driven on flat . 11. Compressor blew due to electric wire damage resulting in suspension going flat prior to me collecting car … 12: Then extra damage caused by Kindertons garage by driving on flat suspension. 13. 2 year warranty I had on the suspension parts is now invalid as car was abused and driven on flat for 6 miles !! 13. Kindertons final response is that .. 14.. I should claim on warranty.. CANT 15. I drove it first when collected so I’m responsible for damage .. FALSE 16. Substandard work from my official BMW garage .. FALSE 17: Kindertons own engineers have never physically inspected car and live in same building as Kindertons so I feel biased reports ! 18: Kindertons sent e mail admitting liability ? then back tracked ? 19: 2 x BMW approved garages agree that damaged caused would not have happened due to myself driving it BUT with garage driving it long distance on motorway knowing it had flat suspension this also invalidates warranty.. 20: The end report also stated suspension went down due to fault in wire which blew short circuit and compressor when it was in repairers care 21. I’m accepting to pay for compressor and wiring ! 22. I refuse to repay for suspension parts due to this being damaged from repairer . 23: Kindertons refusing and now after 3 closed complaints are asking for hire car back and I’ve asked for final deadlock response and make arrangements to collect car . 24: Car repaired now at my own specialist garage with a £3000 bill outstanding . I HAVE E MAIL PROOF , PHOTO & VIDEO PROOF .. Garage reports .. statements & recorded conversations .. please help !!! I have a disabled son and need a car for work etc thank you having issues uploading photos etc as on I phone .. but can submit evidence if you think you can help ..

Full inspection and health check done by my BMW specialist garage 5 weeks previous to accident with all springs and wishbones replaced .. Non fault accident Sep..23 BMWX5 Kindertons appointment by Carole Nash !! Denied my own garage to repair..car off road day after accident until Oct 23 when went on flat bed to repair centre . car ready for pick up from Kindertons repairer Nov 23 .. signed off paperwork . Got keys Drove 100 YARDS slowly as felt it bouncy and steering stiff then suspension warning light flashed up .. Then manager of garage drove it the same as me and acknowledged issue ! Repairer acknowledged NO test drive and diagnostics didn’t show any fault !! Left at repairer and reported everything to Kindertons telling them it’s non drivable ! 6 weeks later Jan 24 .. Repairer DROVE my car on flat air suspension 6 miles down motorway to a specialist BMW garage !!!!!!! Health Check from garage stated :: damage to springs , wishbones due to being driven on flat ! clips missing from underneath panel and electrics soaking wet !! NUMEROUS E MAILS AND EVIDENCE Inc photos and videos to Kindertons gone ignored ! No call backs within 72 hours .. 3 complaints closed down as they said not accident related and recent one states I drove the car causing damage ??? Once again they investigate then reply by e mail stating that their repairer is liable for damage to suspension !!!!!! Request it’s transported to by own BMW garage .. its not it’s taken back to Kindertons repairer who drove it .. Again numerous calls , arguments and e mails . Eventually agreed to go to my repairer 30 miles away .. My BMW garage agreed with other approved BMW health check and replaced compressor ( short circuit fuse ) and faulty wiring which I’ve agreed to pay for as this was what caused deflation of suspension but I refuse to pay for suspension damage caused by it being driven . Now still on going while my car sits at my garage unpaid !! Kindertons blame everyone else .. blamed my previous repair for sub standard work .. FALSE blamed me for driving it 100 yards for damaging spring .. FALSE Their engineer JOMORRIS who shares the same address as Kindertons state that driving it 6 miles would not cause damage ( FALSE)and yet they haven’t physically inspected car but disagree with two official BMW specialist garages ? ( conflict of interest )? I had two year warranty on the BMW parts used in repair in Aug 23 but with me driving it 100 yards not knowing it was flat does not invalidate it BUT knowingly driving my car 6 miles in which they knew this could cause damage does ( Abuse of vehicle and my property ) plus it’s a criminal offence Kindertons have a price range and are in it for profit !! I’m still in HIRE CAR !! Now I’m going down legal route and have sent the Kindertons repairers an e mail requesting monies for damage so awaiting response !! KINDERTONS :::they are extremely incompetent and have not stuck to their Duty Of Care !!! Avoidable delays … blatant lies … admitting liability then back tracking …. Conflict of interest and not unbiased engineering reports from JPMORRIS as address Kinderton House Crewe ! COME ON the law .. consumer rights .. This company are managing to remove trust pilot removes .. my honest review has been removed and many other one star reviews !! NEEDS INVESTIGATION!! Save others months or even years of misery and financial hardship !!! I have bill of £3000 to pay ! Everything above has been proven to my insurance by photos videos and inspection reports .