Apperently Inspire and Davies are the same ,I rang and asked them never been contacted me ,never informed me about kindertons to this appoint while I rang them many times and that they are responsible forthe situation I am forced in to He expected me to chase up and update them !! he completely deny any connection to KINDERTONS never knew you claimed through them !which I never aware of untill now also told me that they never saw my car and where it was towed to until last FRIDAY that I told them about KINDERTONS engineer reports from DAVIES is lying and I have their report engineer as well from them , long story short after 1 hour talking on the phone I was told to ask Swinton and complain to them which I did and explained the mess and dealing with loads of company myself ,Inspire is my insurer and have responsibility and asked about any update relevant to my case ,any corresponding to be via email and this is the email received from Swinton. UR Ref: XXXX Dear XXXX I am writing in response to your complaint raised on 25 March 2024 regarding your Private Car - Premier insurance policy. I am sorry to hear of the problems you have encountered with the service provided by Inspire Motor Ltd(1) and Kindertons Accident Management. We go through a rigorous selection process with our panel of insurers, however, as an insurance broker we are unable to respond on their behalf on complaints regarding their service. We do however expect high standards of service for our customers from all our partners so thank you for bringing it to our attention. We will use this feedback to improve this service. What happens next: So that this element of your complaint can be fully investigated, I have forwarded your concerns to Inspire Motor Ltd(1) and Kindertons Accident Management , who will now investigate this further and they will provide a response to you directly. They have eight weeks to respond to you, but should you not receive a response within this time, or wish to discuss your complaint with them, their contact details are: Inspire Motor Ltd(1) Po Box 12397 Colchester CO1 9QN 01782982900 [email protected]

It was KINDERTONS who valued my car 2 times and provided me with 2 different Engineer reports . I rejected the first value and they assessed my car again and calculated £1274 for the value which I agreed on . They rang me and said the third party paid the lower amount and we can not keep hold of it. KINDERTONS issued the cheque and I received the £905 lower amount, told me they will chase the rest up . Inspire motor have done their own valuation during this time and did not contacted me until last Friday. Sent me their Engineers report with breakdown of values for my car in it. First I made a complain to Swinton and next should I rang Inspire, I didn't know what to ask - 1 messed up . They said they deducted my excess and refused to pay the remaining insurance money. I have until JULY. it was a non fault accident and until Friday kindertons didn't tell me about the Liability disputed by the third party, I do not understand how INSPIRE conducted and calculated all this and considered non fault accident before this. Kindertons never contacted nor informed me about the INSPIRE engineers report and asked me where my car was and whether it was repairable or total loss! I would be grateful if you can guide me where to start towards INSPIRE MOTOR Thank you

Ok i definitely will contact SWINTON I am so confused and they messed up a alot (both INSPIRE MTRO AND SWIntON) that I do not know how to start my complain and how to deal with these two as well !! There is another problem On Friday, when I rang them, they asked me after 2 months: "do you know where is your car at the moment. is it written off or repairable " I was shocked by this question and I said no ,kindertons collcetd them and you are supposed to know. and because On Thursday, I rang INSPIRE MOTOR, the lady the told me about the engineer report which I managed to ask her to email it to me and again I was shocked . This was non fault accident and they deducted the excess charge ! if INSPIRE MOTOR had no knowledge about where my car is and what has happened to it then how have they conducted this report !!and sent it to me on last Friday . Kindertons send me the second valuation of my car 2 weeks ago via email, the one that I agreed on and was told that kindertons will chase the rest of amount for me, they confirmed in email as well , I received the lower amount cheque on the day of courtesy car collection which i do not intend to spend it until the end of this case . I can send you the INSPIRE MOTOR Engineer report if that helps more to know what should I do next please .

Unfortunately yes you are right . poor communication ,no clarification, When i rang Swinton, they said your insurer is INSPIRE motor, I rang many times to Inspire and they never explained anything to me. This was last Friday when I rang them and complained about the mess. this is the email The inspire sent me . I do not know what should I do , they appointed Kinderton to handle my case and now they have held back . Companies involved in your claim: Swinton – your insurance broker responsible for the management and sale of your policy – they have limited influence or say in the claims handling Davies motor (us)- We are the claim handling agents who work for your policy underwriter, we are responsible for settling comprehensive policy claims made by our policy holders and claims made against our policy holders Kindertons – A none fault service recommended by your broker who has handled your vehicle damage claim and is handling the credit hire vehicle you have been placed in. Carpenters - A none fault service recommended by your broker - solicitor firm who is handling your personal injury Current status Kindertons & carpenters are currently handling your claim to obtain a none fault outcome, as you are not requiring claiming via your policy and as the liability is being handled by the companies mentioned , we will take no action or communicate with the third party insurer at this time as a means of preventing over complication and “prejudicing their position” Your vehicle has been marked as been written off and as per our conversation your damage claim has been settled – this prevent you claiming via your comprehensive policy Because there is a element of Liability dispute, we will keep this claim open and your no claims discount will be affected Next Steps Reply to this email with the reference and communication email address of Carpenters Reply to this email with the reference and communication email address of kindertons Let us know ONCE either kinder tons and carpenters obtain a none fault outcome, we recommend you ask for a email so you can forward this to us – so we can look to close the claim and allow your no claims discount Let us know if either kindertons or carpenters inform you that are not proceeding with your claim, as it means we will need to take over the claim dispute Our telephone number: 01782 982902 Kind Regards John Whitaker Third Party Claims Handler www.davies-group.com

hello after last week , I received a cheque for the low amount £905.00, on the collection day for the courtesy car last Thursday morning from KINDERTONS.(I do not intend to spend it as I AM more concerned now about my case ) Then I received two phone calls from KINDERTONS AND CARPENTERS on Friday morning asked me to answer the email with all details about the car accident and etc , they asked me to write in details as much as I can . I asked them why you want these details as I already sent it to Swinton, carpenters, Moto Inspire and KINDERTONS first day I claimed. KINDERTONS said because the third party has disputed the liability . I did email them with sketch of the accident details, injury details to that form .I sent all details to BOTH KINDERTONS AND CARPENTERS. I rang Moto inspire they told me kindetgons should not have handled the case as they are handling the case because of that therefore we moto Inspire will HOLD BACK and see if KINDERTONS AND CARPENTERS can WIN the case they asked me to update them and they send me an EMAIL with loads of information which they should have sent me on the first day !! I am more concerned now than before about this kindertons again!

The car value is still low but I just accepted the second value £1274.

No just got their number plates . 267.08

This is the second email I received about cheque payment for my written of car and reassurance of that this is not the amount I agreed on . Dear xxxx, As discussed your hire car has been booked in collection on Wednesday, morning. I have also issued the cheque. Please note there is a shortfall of £xxxx we will continue to chase the third party for. In the mean time receiving the cheque does not mean you accept the lower valuation.

I rang KINDERTON and kindly asked about update of the raised disputed car payment for my written of car that I agreed on I was told they cannot keep hold of the money that third-party paid received email stating these ; and will send me the cheque but receiving cheque does not mean I accepted the lower valuation. and there is a shortfall of £ ......and they chase the third party for. and collect the hire car on date and time provided to me .

and because I have been in contact with them since beginning but they sent email to both of us and have both of our contact details due to my husband language circumstances should we BOTH me and husband SIGN the SAR

Hi I have read the link and I tried to find the correspondence address for INSPIRE MOTOR LIMITED from the ICO. I found the registration certificate with the adress on but also found people with specific controls (director) and correspondence address . the address and postcodes are the same from GOV.UK details in comparison to the adress on the registration certificate. which one should I send my mail to by post please? Thanks

Thanks

Thank you again for your time dedicating to reading concerns Thank you for your advices sure I will update you once I receive any email .

Yes this is the email I sent Good morning dear /sirs My reference is xxxxx The first day I was referred to Kinderton for Courtesy car ,Kinderton provided me with Courtesy car and then I asked about charge fee first and Kinderton told me that I don't have to pay for me and it is free of charge. Can you please kindly confirm this for my reassurance? Many Thanks MY NAME

Thank you unclebukgaria67 for reading my concern I myself had emailed the police who were in scene of incident as he told me to do if help needed. I will be waiting for his response Meanwhile I sent email to KINDERTON and kindly asked them to send me confirmation to reassure me of what they told me about free of charge payment for the courtesy car they provided me .