Welsh Water Default on account lowered my credit score from high to low

[Arty dinmore]

Hi, I've been trying to despute my water bill with Welsh Water as I feel I'm being over charged. In a recent conversation with a representative I was told that my property was on the lowest tariff I am still paying more than my neighbors & friends in much bigger properties. I pay £32.00 per month but my neighbors are paying between £18.00 & £22.00 per month.

 

Is there a higher complaints procedure I can go through to get myself heard as so far I've been met by unsatisfactory excuses as to why I pay more.

 

Thank you for your time.

[Bazooka Boo]

How are you complaining to them?

 

If it's over the phone then no wonder you're going round in circles.

 

If it's in writing/email then each response you get should tell you what you can do in order to escalate the matter if you're not happy, is this the case?

[Arty dinmore]

Yes thank you for your response. I will email them. Will it be clear where I need to direct the complaint do you happen to know?

[ericsbrother]

are you on a water meter? Are your neighbours on a metered supply? How much per m3 are you paying if metered and likewise your neighbours. It is all very well saying it is unfair, it might well be but we cannot tell without knowing the basic facts.

[Arty dinmore]

Hi, I'm not on a water meter & some of my neighbours are and some are not. My research goes beyond this area to other areas as well (who are not on a water meter). I am told this area is on the lowest tariff possible for water so I'm perplexed how their paying less than me for a 3/4 bed house.

[Arty dinmore]

Hi hope you can help!

 

Sometime ago I contacted Welsh Water as I discovered that my neighbor who has the same type of house (in reverse) as I was paying less water rates than myself, as well as my other neighbor & a house up the road that had two bathrooms & a utility.

 

They told me that all my neighbors were on a water meter which isn't true because I asked them.

 

Welsh Water refused to acknowledge this and later as I had decided to move I paid my bill up until my leaving date & put the matter behind me.

 

The house I was moving to fell through so I ended up staying.

 

I forgot to inform Welsh Water and recently they sent a letter to this address 'to the occupier' requesting that the present tenant register with them. The present tenant is still me

 

Any advice on what I need to do please?

[unclebulgaria67]

Phone them to re-register and enter into a payment arrangement.

 

They will come across situations where house sales fall through.

 

If it is cheaper for your house to be on a meter and you will be there for awhile, then ask them how quickly you can get a meter installed and the process.

[Arty dinmore]

Thank you for your advice

 

I telephoned them, paid the bill and got it all sorted over a morning coffee - no sweat

[Arty dinmore]

Hi I hope someone can help me?

 

Sometime ago I got into despite with Welsh Water as I was paying more for my water rates then my neighbors I didn't pay my bill for some months while this was being discussed. They have now put a default on my account which has taken my credit score from being at the top to 11 points away from being a poor score

[dx100uk]

when was the dispute and when did they default you?

and were you correct?

 

they can default you yes

but it must be timely

[Good Sister]

Hello Arty dinmore,

 

Is this related to your previous thread please?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?470846-Welsh-Water

 

In that one, you suggest things were sorted. Has the situation now changed?

[Arty dinmore]

Hello Good sister,

 

Yes it is related, I paid the bill but they have defaulted my account and effected my credit score.

 

They are now refusing to take it off my credit score.

 

I did explain that I wouldn't pay my bill until the dispute over my bill got sorted out.

 

Do you know who I can contact to seek advise about this please.

 

Thank you.

[dx100uk]

threads merged.

 

 

complaint to the CEO and if that doesn't work, ofwat

[Guest Mrs Hobbit]

Arty dinmore, Have you referred this to OFWAT? =You could also get a note put on your credit files that this account is currently in dispute and has been referred to the regulator.