Lidl 3 Year Guarantee Problem?

[jazztheman]

I purchased an electric drill from a Lidl store back in 2012. The drill now has a fault, but luckily the drill came with a 3 year guarantee.

 

I took the drill back to the store of purchase and they were not interested and informed me to contact Lidl headquarters, which I did.

 

 

I was asked for my contact details and if I still had the receipt, which I have and I sent a copy via email.

 

This is the last I have heard, sent a few emails about are there any updates, but no replies. I thought that it would have been the stores responsibility to handle guarantee repairs and not to be messed around trying to find out the guarantee process.

 

Is it the store's responsibility?

[BankFodder]

It is Lidl's general responsibility. And as the store represents the group and as it was the store that you had your dealings with, then it is entirely reasonable for you to require them to take the matter in hand.

 

They are being absurd.

 

If I were you I would start off by putting it all in writing – exactly what has happened, what happened with the store, and enclosing a copy of the receipt. Send this to the customer services at the head office and also send a copy to the store manager.

 

It sounds to me as if you're dealing with a jobsworth.

 

Come back here when you get a reply. It's actually quite funny

[dx100uk]

and ofcourse don't forget to mention SOGA!!

 

 

dx

[king12345]

I had to return a faulty stereo to lidl and was advised to contact the head office.

They refunded the stereo after 3 weeks, so probably you need to wait a little longer, unless you have already waited over 4 weeks.

[jazztheman]

Update:

 

Lidl's informed me to contact a company that deals with repairing these type drills.

Which I did and I was informed to submit an online repair application form for arrangements to be made for the return of the drill for repair work,

this was a weeks ago and I have not heard anything since.

 

The service from Lidl's is appalling,

it's got me chasing around everywhere just to find out whom is responsible.

 

 

If it is 100% the store of purchase responsibility,

please note that this a 3 year guarantee and not the usual 12 months,

perhaps it would be more appropriate to write to the store concerned

and give them 14 days notice to either repair, replace or refund the drill,

failing to respond would result in issuing a claim through my local county court.

Would this type of action be justified?

[dx100uk]

matters not either about the warranty anyway

 

 

that's in addition to your statutory rights under SOGA.

 

 

dx