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    • From #38 where you wrote the following, all in the 3rd person so we don't know which party is you. When you sy it was your family home, was that before or after? " A FH split to create 2 Leasehold adjoining houses (terrace) FH remains under original ownership and 1 Leasehold house sold on 100y+ lease. . Freeholder resides in the other Leasehold house. The property was originally resided in as one house by Freeholder"
    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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Fashion World Item described incorrectly?


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Hello, I am new here but have referred to the site quite often for advice.

 

Unfortunately I now have my own problem.

 

I have a Fashion World Online Account and have ordered without problem since 2013.

 

Recently I ordered a Tutti Bambini Cot Bed for my new grandson.

I have copies (screenshots) of all details in the advert and do this as a matter of course now.

 

My son advised me that the bed was delivered this morning but without a mattress.

 

This cotbed was £199 plus a delivery charge from FW of another £10 plus their £3.50 on top......fine.

 

 

I looked at the advert again and nowhere does it state that the cotbed doesn't come with a mattress.

 

I started live chat with a chap called Samuel who, after I told of the problem,

advised me that the cotbed doesn't come with a mattress.

 

 

I asked him whereabouts in the ad it stated that and he advised me, for the price, it's not included.

That's all well and good but that was not stated anywhere in the ad.

 

Do I have any recourse with this situation at all?

 

Do I just take Samuel's word that it's not included in the price and buy another?

 

I can post attachments of the ads description if anyone needs this.

 

Any advice would be very much appreciated.

 

 

Thank you

 

 

May

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Having looked at the item on their website, whilst it doesn't specifically say one way or the other if the mattress is included in the price - the image shows it WITH so one could be forgiven for believing that this comes as seen.

 

I also checked out other sites, including Mother Care - again they show the image with the mattress and don't say specifically if one is included however, this statement is shown right at the very end of the product details..

 

Don't Forget...

 

Make sure you take a look at our large range of mattresses so you can be sure that you have the best mattress for your cot bed!

 

So this kind of implies that a mattress is NOT included.

 

Mind you for the price they are charging for the cots.. I would want not only a mattress, but the baby as well !!

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HUGE THANKS to all who replied!

 

 

I will attach everything that I have screenshots for.

Again, any advice greatly appreciated.

 

 

Tbh I don't hold out much hope, I just thought that the advertisement should have stated "Mattress Not Included" or wording to that effect and just seemed somewhat misleading......

 

 

Thank you

May

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Sadly I think this is just poorly advertised and I think you are going to have to buy the mattress separately :)

 

I would however think a letter to their Head/Registered office in the form of a complaint would be a good idea.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you for the reply.

 

 

Yes I think that may have to be my next course of action.

 

 

I really do think that someone like FW would have advertised it better.

 

 

I'll compile a letter and I'll pop back and let you know how I get on........if indeed, I get a reply :-\

 

 

All the best and thank you for your help.

 

 

May

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CEO time me thinks?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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