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    • Hello, welcome to CAG. I imagine the letter that the security guards talked about will be a letter from a company or lawyers who specialise in trying to extract money from shoplifters. I think Sainsbury's use DWF solicitors, otherwise it could be a company like RLP. It won't be a 'fine', only the police can do that. Look at this as a parallel 'justice' system that doesn't involve the plice. If you read around the forum for other cases of shoplifting, you'll get the idea of how this all works. If you think your behaviour has become compulsive, we suggest having a chat with your GP who should get you help for this. Best, HB
    • despite our wettest 18 months on record,  Low levels of rain and snow have cut Canada’s hydropower production, forcing it to increase electricity imports from the U.S.   - NYT
    • Hi all…. i was wondering if someone could help me. I am ashamed I have been caught shoplifting from Sainsbury’s by two undercover security guards who I suspect have been following me for a week now… I have been impulsively shoplifting due to what I think could have become an addiction of some kind. I am ashamed of what I had been doing and I do believe being caught has been for the greater good. i was taken to a room and asked to empty my bag, the guards were slightly rude but I complied with them politely as I know they are just doing their job and I am in the wrong. They retrieved my address, name, birthdate and took a photo of me, they asked me how many times I had shoplifted and I said twice and I didn’t want to be foolish and say just once. They issued me a letter of ban from the store and if I was caught in the store again the police would be called. They told me I would be paying 2x what I had stolen today as the goods had been damage which I am guessing is stole around £65 worth roughly. I did offer to pay for the items I had stolen on the day but they declined. They did not call the police but let me leave after claiming I was a lucky person. They told me to expect a letter in the post and that I “would be smart not to ignore it”  what should I be expecting in the post from them? I am aware from reading a lot online about security costs.. people mentioned to ignore these costs however as I had damaged the labelling on the goods should I still comply and pay the fines ?  kind regards awful shoplifter
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Damaged ABS wheel sensor and rear drive shaft faulty after 4 months of purchase. HELP


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So i've purchased a 2nd hand BMW320i from a dealer. All was good until recently the car starts jerking violently. Ive sent it to KWIT- FIT and they couldnt find where the problem is, hence they advise me to bring it to the BMW manufacture. After the diagnostic test, they quoted me a 1600pounds replacement fee!!!!! The car was 5xxx pounds. Ive purchased it in october, and drove less than 3000miles. I've also tried to call the dealer but they refuse to take up any responsibility. The BMW manufacture told me the ABS wheel sensor for both rears and the rear drive shaft was corroded. I would like to get some advise as to what i should do!!!i am just a student and this replacement fee is a HUGE burden for me :(

 

P.S: isit normal for the Rear wheel sensor or the Reer shaft to get corrosion? As its the interior of the car, could there be any other possible reasons leading to the corrosion?

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Then, as per the regulations, as it is within the first six months, it is assumed that the problem was there at the time of purchase and you should be writing to the dealer spelling out the problem and what you want done.

Don't use the telephone unless you can record the call, (you don't have to inform them you are recording). lets see what they have to say.

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The problem is the dealer refuse to take responsibilities as it has pass the "warranty " dates and the issue only happened this month. But bmw manufactur said the problem happened due to corrosion,which couldn't happen overnight within a period of 4 months. If they refuse to pay the reparment fees, would I be in favor if I file a legal complaint through "small claim courts"?

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Yes, you can go through the courts, but this will have to be your choice and you must go through the protocol first. That will be a letter detailing the problem, and you can mention what BMW have said, and requesting he repair, replace or refund.

If he again refuses, then you will request again with a Letter Before Action. All these should be done by letter and preferably recorded delivery.

 

 

Forget warranty, we are talking regulations. Any warranty is extra to your statutory rights. Those regulations say that a fault that appears within the first six months are assumed to have been there at the time of sale.

 

 

This is the main reason I say write and not phone. Send him a letter saying you are requesting a repair under the Sale of Goods Act and not the warranty that is extra to my statutory rights.

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Yes, you can go through the courts, but this will have to be your choice and you must go through the protocol first. That will be a letter detailing the problem, and you can mention what BMW have said, and requesting he repair, replace or refund.

If he again refuses, then you will request again with a Letter Before Action. All these should be done by letter and preferably recorded delivery.

 

 

Forget warranty, we are talking regulations. Any warranty is extra to your statutory rights. Those regulations say that a fault that appears within the first six months are assumed to have been there at the time of sale.

 

 

This is the main reason I say write and not phone. Send him a letter saying you are requesting a repair under the Sale of Goods Act and not the warranty that is extra to my statutory rights.

 

 

 

I've sent a text message explaining the full situation. so I should sent a Letter before action? In addition should I call BMW to get pictures of the corroded parts and maybe a letter confirming their findings?

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It's a known falt of many makes and models to get the abs sensor and rings corroded.

They fit them in a 'dirty' spot subject to water, gravel, etc. without any protection.

I regularly spray mine with silicone grease after a sorry failure which costed me hours of labour and parts.

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