Big Motoring World Enfield/MoneyBarn - rip off.

[Annoyedette]

I purchased a car.

Waited all day for it to be processed and then drove home with a service light indicator on.

I called them to be told they are not a garage and don't do services but I was informed all services were up to date.

On day ten another warning light appeared.

I called them again.

I went through my finance company as thought that was the right thing to do.

Took months to get a response.

I have had faults with the car.

Been out of pocket massively as finance only paid some, not covered by warranty etc etc.

Had an inspection carried out where they found lots of faults and agreed with all faults I reported but said developed after sale.

How can they determine that and how could I have predicted that would happen when called on day one and ten of having the car??

Really vexed off with everything and getting no where.

Suffer with mental health so finding the whole thing very distressing and hard.

Can someone please help.

Or just listen to me. 

[dx100uk]

who's this - the Wimbledon branch?

warranty means nothing and if you reported the defects within 30days you have a right to refuse the car and get a full refund.

the car is not yours, it belongs to the finance company.

dx

 

 

[BankFodder]

Yes, please give us dates, value of the car, and how is it you are out of pocket and by how much?

What finance company is involved?

[Annoyedette]

Was the Enfield branch.

This has gone on for ages.

I was told could not refuse car.

I wish I did.

The cable broke and taken to garage

they said get it repaired and they would pay.

Only paid half and that was out of good will after I kept emailing them.

It was in garage for 3 months awaiting a part.

No courtesy car provided.

Had to pay for a hired car.

I have contacted ombudsman to be told not registered with them.

Trading standards to be told can't help contact citizen advise.

Each time is months waiting for replay and just drags on.

Finance company is moneybarn.

They are the ones that did the inspection.

The guy who came first of all refused to drive it as unsafe.

With the seatbelt warning light on.

But ok for me to drive my young family around in it.

It's a joke. 

The car has now been involved in a car accident and written off.

But I still owe finance.

Paying for a car I no longer have.

Back to hired cars as insurance paid to the finance company and didn't leave me anything to buy a new car with.

This has been a very stressful time.

Me and my partner were hurt.

And just all too much.

I really appreciate you taking the time to reply and help.

Wish I found this site sooner.

I am in a Facebook group that I see so many have had issues with big motoring world.

Bad cars, poor service, no after sales support.

You just get to the point where you feel like giving up.

[dx100uk]

you should not be having to pay for the rest of the finance if the car was written off and paid directly to MB.

the HP agreement should have been cancelled.

dx

 

[BankFodder]

In your original post you said that this had been going on for months.

We then asked you to give dates and other details

You then said it had been going on for ages and no other information at all

It will be helpful if you would address our questions properly please.

[Annoyedette]

The value of the car given by the insurance company was a joke.

Had car less than a year and only offered me half what I paid.

I challenged it and it increased.

But still not enough to cover all of the finance settlement fee.  

I purchased in September and the following July 19th was when car was written off.

Sorry as now over a year ago when purchased and been chasing.

Dates are confusing but I have emails and can get them.

What information do you need? 

[BankFodder]

I'm very sorry but I still don't know the answers to the questions I put.

What date did you buy the vehicle?
How much did you pay?
What is the name of the finance company
by how much are you out of pocket?
Maybe you can also tell us about the vehicle – make, model, mileage.

I'm rather struggling to get information out of you.

[Annoyedette]

I purchased on 28/08.

I did say the finance company is moneybarn.

Vauxhall cross land x. Don't know milage at time of accident but I can get. Was 57000 ISH when purchased. 

I paid £11,600 for car but with finance was about £21,000 repayment.

I still have £2200 left on finance to pay. After insurance paid and excess taken etc. 

I don't know how much out of pocket as not added it all up.

Scared to.

Paid for repairs on it, got half back and all the hired cars.

I don't know but have all the invoices. 

2018 car. 

 

[BankFodder]

So I understand that you bought a car from Big Motoring World. You bought it at the end of August of last year.

The car displayed a number of faults and you have had them repaired and you have had to pay for the repairs or at least some of the repairs.

You also paid for a warranty but the warranty apparently was not relevant to some of the faults. How much did you pay for the warranty? Who sold you the warranty?

Apparently some of the repairs were paid by somebody else as a gesture of goodwill. Who paid them?

You said the finance company carry out an inspection. Do you have a copy of this report?

You keep on referring to "they" and "them" but it really isn't clear who they or them are.
I understand the car has spent a considerable time off road – but you haven't told us how long.

I now understand that you have had an accident and the car is written off. The insurance company has made a payment to the finance company but there are still more outstanding.
How much was paid to the finance company? Do you think that the amount of money paid to the finance company represents the true value of the vehicle or you think it was worth more before it was written off?

Who is the insurer?

Please will you be careful about answering these questions.

You started off in your first post saying that you wanted someone to listen.

We are listening – but you need to listen as well and pay attention to our questions and answer them
 

[Annoyedette]

Thank you for listening I'm trying. But I hate cars always have. So it's like a different language for me. 

Big motoring world sold me the warranty. I can't remember for how much. Will find out. 

Was off road for almost 3 months sitting in garage awaiting a part.

The warranty company were made aware before repairs were done. And agreed as the car could not be moved to leave there.

The garage told me that was a clutch cable that snapped and should not due that. But when the warranty called them they said due to wear and tear which they said it was not to me. So warranty then refused to pay. But in end paid half as good will.

Haven car insurance. No I don't feel the value given was right for the car. I have an ombudsman looking into this for me. And the lack of care shown to me and my partner following the crash. 

A car passed me, hit my wing mirror with his hand out of his window. Scared the life out of me. And under passed me as lights just turned green. Was both turning left. So I followed him. He sped off. I was driving normal. Then he slammed on breaks for no reason. I hit the back of him.

cause I hit him goes down as my fault. no support or courtesy car passed the standard week. We all got out of our cars to see damage. Once the other driver saw it he got back in his car and left. I was in shock and dazed so didn't get his number plate. No witnesses, or CCTV in area. Im saying innocent till proven guilty and not my fault as no one to appeal it. But they won't listen. He has made an offense by fleeing the scene but that does not matter apparently. 

I will find report and attach. 

[dx100uk]

reclaim the useless warranty from the dealership that will knock off the outstanding money owed to moneybarn.

you do realise it was NOT your responsibility to pay for the repair. it's moneybarns car not yours. other than carrying out day to day std car maintenance like checking fluids/tyres etc, you should not have to pay a penny to keep it on the road.

 

 

[Annoyedette]

Didn't think of that. What contact big motoring world about this? 

 

Attached report. 

[dx100uk]

32 minutes ago, Annoyedette said:

The garage told me that was a clutch cable that snapped and should not due that. But when the warranty called them they said due to wear and tear which they said it was not to me. So warranty then refused to pay. But in end paid half as good will.

in English please?

33 minutes ago, Annoyedette said:

Haven car insurance. No I don't feel the value given was right for the car. I have an ombudsman looking into this for me. And the lack of care shown to me and my partner following the crash. 

can we see what you sent to the FOS? was it?