@npowerhelp N Power

[phatram]

My eldest daughter has just sent me a message:-

 

"Had ANOTHER bill from Npower dated Aug- Nov 2013 saying we still owe £35!!!

 

 

This is despite them already giving us a final bill which showed us £90 in credit

- which they sent us a cheque for!!

 

 

Is there a rule about them asking for a bill to be paid that's over a year old?"

 

Any advice greatly appreciated!!

[rebel11]

Hi phatram

 

It sounds like they are trying to Backbill.

 

https://www.eonenergy.com/About-eon/how-we-service-our-customers/~/media/PDFs/About-Us/Codes-of-Practice/412-the-code-of-practice-for-accurate-bills-back-billing-for-domestic-customers.pdf

 

Tell your daughter not to speak to them over the phone. All communications in writing, send Recorded Delivery.

 

Use the following template to write to them:-

 

http://www.adviceguide.org.uk/wales/consumer_w/consumer_energy_supply_e/consumer_energy_bills_e/consumer_problems_with_energy_bills_e/letter_to_an_energy_supplier_about_back_billing.htm

 

With the letter, send a copy of the final bill, explain that any further letters will be deemed as harrassment and action will be taken against them. You could quote Ferguson v British Gas Trading Ltd [2009]

[phatram]

Is eon npower?

[MaxxPower]

Would the billing code not apply here since Npower have failed to send the correct bill within 12 months?

[E.ON Company Rep: Malc]

Is eon npower?

 

Hi phatram

 

Just thought I'd pop on and advise that we're a completely different company to npower. No links whatsoever.

 

Hope this helps phatram.

 

Malc

[rebel11]

No, all the energy companies have the same info on their website.

 

Is eon npower?

[phatram]

Cheers.