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Everything posted by phatram

  1. Will have to wait until Mrs gets home from work BF, thanks
  2. No BF. She forgot, been very busy at work. I'll be sorting it from now
  3. Mrs says she sent it early last week.
  4. Sent it last week as per instructions here Yes dx. Mrs has had an account for decades. This has happened once before, maybe something to do with their 28 day payment rule? We did pay 2 days late in I think Nov last year and it seems to have thrown things out.
  5. From Littlewoods, I need to obtain some information in relation to your Data Subject Access request. I work Mon-Fri and can be contacted on **** *******. If you are unable to contact me during these times, please provide a telephone number and indicate a time when it would be best to contact you and I will arrange for a call to be made to you. We have also sent correspondence to your account registered email address. If you have already responded to the following request, then please discard this letter. Yours sincerely Data Protection Unit
  6. Address not found Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail.
  7. Hi, Just received the following answer to a letter I sent to Littlewoods re Minimum Payment Charges, Dear ***** ********** I am in receipt of your request for administration charges on your account to be cancelled . These charges were applied as the minimum payment, shown on your statements, has not been made every 28 days as required. I am therefore unable to cancel the charge. It is in your best interests to ensure that the correct payment is made on a regular basis to avoid further charges being made. Kind Regards ***** ********* Arrears Collections Manager My answer is as follows, Dear ****** ******** Thank you for your prompt reply but I question whether you actually read my letter? I have NOT missed any payments, I HAVE made a payment each month, admittedly one was late in Nov 2020 even though I had paid twice in Oct 2020. I am NOT behind with payments, my payments are NOT late and if you continue to add unlawful charges to my account and refuse to refund me ALL of these erroneous charges you will leave me with no alternative but to take legal action against you. Regards ****** ********* Problem is it won't send. Anyone got email address for the arrears collections manager at? Thanks in advance Littlewoods Sandringham House Sandringham Avenue Chelmsford CM92 1LE 0800 092 3444 Monday - Friday 8am - 8pm, Saturday 8am - 6pm and Sunday 9am - 4pm
  8. Been in touch with a solicitor about this and a few days later forms arrived in the post to sign to make a claim on a no win no fee basis (which I didn't ask for). Makes interesting reading especially the PAYING US section which explains if you win you pay 40% plus VAT at 20% and you also pay us "disbursements". These range from £35 a phone call to £354 plus VATper hour for a partner,£260 for a solicitor or £216 for a Trainee. If you lose you still have to pay these disbursements so it's not really NO WIN NO FEE is it? They kept ringing and leaving messages and one afternoon last week I answered the phone and had a chat with a young man from the firm and I challenged him about these payments,he waffled a lot and he quickly said goodbye and I've not heard anymore from them. So be careful folks, read everything very carefully.
  9. Been nothing from Link for months until today when I receive a"Statement of Account" I love the last line, "If you have not already done so, we would encourage you to contact us to discuss the state of your account"
  10. Off the top of my head at least 8 years ago. I'm unable to check at the moment I'm out.
  11. 2 letters in 2 days now, first one saying I have an account with Link and I owe them a 3 figure sum. "Original" account holder was Co-Op. Second one which arrived 24 hours later is one of their usual crappy threatening letters.
  12. Text from LINK saying they've been trying to contact me (they have not) and could I ring them etc. "Hello, its Link. Despite our efforts to contact you by telephone, text message and letter, we have still not heard from you. It is important that you contact us asap so we can discuss this matter with you. Failure to respond to this message could result in further action being taken. Please call us on 03330145145 to speak to a member of our team quoting reference *********
  13. After moving house nearly two years ago We've had a problem with npower and their bills which is still going on and they are now threatening us with court action. In Aug 2015 the previous owner didn't cancel/close their account at the address we've moved into. We have received bills since Aug 2015 which are all addressed to this address except for four addressed to "THE OCCUPIER". We have bills addressed to here but to FOUR different account numbers and TBH we don't even know where to start! We complained to npower firstly in March 2016 about this to no avail and then again in April 2017 and the complaint is still showing as being open on their system. We have now received a bill for over £500 and a red letter threatening court action. I know we owe them something but would like to make sure it's correct and not someone else's. Just rang again and they still have our old house phone number as the contact number even though they've been ringing us here at our new residence! Talk about confused.
  14. Do you have any late fees/charges on these accounts?
  15. Hi, phatram's daughter here. I have had an ongoing complaint with TalkTalk dating back to 28 December 2016. To cut a long story very short; they cancelled my service incorrectly, agreed new 'go-live' dates that never happened, booked engineer visits that never happened or arrived late, kept sending me details of different packages they were signing me up to and NOW, we finally have a 'fibre' service that is running at 7Mb. An engineer came out on Friday, only to find that I haven't been switched to Fibre at all and my service is still running on ADSL!! In short, I have contacted the Communications Ombudsman, but I am after some advice about how much compensation I should be seeking for all this mess. Is there an 'hourly' charge, or charge per 'email' or 'phonecall' (the majority of it is in writing) I can invoice them for all the time I have spent trying to sort out this mess? I have sent them at least daily email for the past 8 weeks! Also, I was advised that I would be charged £65 for a missed appointment fee if I was not in when the engineer came...then he didn't come. So can I reverse this charge to them for wasting my time? I am staying in tomorrow again for an engineer visit promised between 1-6pm - so we'll see if that happens! Any help would be greatly appreciated. Thanks in advance.
  16. Number 1 do not speak to them on the phone! 2. Where is this alleged debt from? You need to find out. 3. Do a lot of reading on here and you'll get the help you need. 4.Good luck☺
  17. Think she's sorted now thank you.Been offered some compo and wifi is working.
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