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    • its a clever scam i bet you've never used dividebuy bet its not from them either...   dx
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    • Hi   I recieved the following email a few days back I sent a complaint but had no response or acknowledgement        Dear Me Unfortunately, I am writing to you to let you know that earlier this week we discovered that DivideBuy and its customers (including you) have been the victims of a cyber incident, which involved some of your personal data being accessed. I wanted to write to you as soon as I could, to let you know what we have discovered so far, and how we are going to protect you against any consequences of this attack. Details of the Data Breach In the last few days, since becoming aware of the incident, we have been working hard, together with external specialists, to make sure that all data is secure and that an attack of this kind cannot happen again. We have also established that within the information that was accessed it may be possible to identify: Name Date of Birth Address Telephone Number Email address Associated Alias Although some credit report information was also contained within the material that was accessed, this was not stored in a readable format and so is not likely to be able to be used by the person or persons who accessed it. Please be advised that the data compromised in the incident did not contain any bank account or credit card information.   Further Steps My primary concern, and the concern of everyone at DivideBuy, is to make sure that as far as possible you are protected from any worry or other adverse consequences as a result of this incident. In conjunction with TransUnion International UK Limited (“TransUnion”), one of the UK’s leading consumer credit reference agencies, we have therefore arranged a 12 Month subscription to TrueIdentity, an online monitoring service, at no cost to you. This credit monitoring service will notify you by email of critical changes to your TransUnion Credit Report.  Should you receive an email alert, you can review and validate the reported change by logging into the TrueIdentity portal. This allows you to identify any potentially fraudulent activity on your TransUnion Credit Report.   How to access TrueIdentity To take advantage of this service and help protect your identity, please visit:  https://trueidentityassist.creditview.co.uk And enter the following Secure Access code below before 30th March 2021: DVB1346 Upon successful completion of the registration process, you will have access to the following features: Unlimited online access to the TransUnion Credit report. Unlimited online access to the TransUnion Credit Score, with score factors analysis. TransUnion credit monitoring alerts with email notifications to key changes on a consumer’s credit file. Unlimited access to online educational resources concerning credit management, fraud victim assistance and identity theft prevention.   What should I do if I believe I am a Victim of Fraud? If you believe you are a victim of fraud, check your credit report and dispute activity via your TransUnion Credit Report that you do not recognise. TransUnion will then contact the Lender who has provided the data to make them aware that the data is possibly fraudulent. The Lender will then perform a fraud investigation and remove any data if they find evidence that fraud has occurred. You may wish to add password to your credit file as an extra level of security, so any lenders performing a credit search will need to request the password from you so they can proceed with the application. You can do this by adding a Notice of Correction (NOC), for free, to your credit file. You can do that by emailing [email protected] with the wording you would like to apply and include your full name, address, and date of birth.  Please bear in mind that Notice of Correction data is not shared across the credit reference agencies. You can also request a Notice of Correction to be raised with the other credit agencies too, please see their contact information below:    Experian Ltd: https://www.experian.co.uk/consumer/guides/notice-of-correction.html Equifax: https://help.equifax.co.uk/EquifaxOnlineHelp/s/article/What-is-a-Notice-of-Correction1   You may also wish to contact Cifas, the UK’s fraud prevention service. They will be able to apply a Protective Registration warning on your credit file, for an administration fee.  To inform Lenders that you think your data could be at further risk of fraudulent access, so they can make additional checks to protect you moving forward.   The Protective Registration flag can be applied to your file with immediate effect by telephoning 0330 100 0180 (and must then be confirmed in writing).  You can also apply online at www.cifas.org.uk/pr_for_individuals. I, together with all of my colleagues at DivideBuy, truly regret any inconvenience this may have caused you, but we are working hard to put this right and to make sure that it cannot happen again.     Rob Flowers Chief Executive Officer   You are receiving this important information email because some of your data was on our database at the time of the data breach. You have NOT been added to our marketing lists or any other email list. We are sending this email to a list of people to provide important and urgent information updates about the data breach ONLY. You will not receive any marketing emails from DivideBuy unless you have signed up to receive marketing emails from us. If you wish to contact us regarding the matter you can contact us by post or email [email protected] www.dividebuy.co.uk Copyright © 2021 DivideBuy, All rights reserved. DivideBuy, Brunswick Court, Brunswick Road, Newcastle-under-Lyme, ST5 1HH, UK     I went on the dividebuy live chat and was told that dividebuy are not giving compensation for this breech, what can I do as this is causing me all sorts if worry now that my identity is going to be used in fraud, they have offered the 12 month transunion thing but I can't help but think this won't pick everything up on the dark web. I suffer from bipolar and I am really struggling to deal with it.   Is it worth me starting a County Court claim for damages or would I be wasting my time. Or would it be too early to start that and need to go through a certain route?   Tia
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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PCN from Smart Parking dated 15 days after date of unauthorised parking


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We parked in Asda car-park in Brighton Marina from 19:05 hours until 23:09 on 17/11/2014 as clearly shown in the PCN photos of our number plate. We have we received a PCN from Smart Parking dated 02/12/2014.

I understand that the PCN has to be sent by the 12th day in order to be valid. My question is, is this 12 working days or 12 days?

And .. where do I find that information please?

 

Incidentally, neither of us saw any signs indicating that parking was time-limited. I have looked at Google Earth, and you can drive in without seeing any signs.

 

You successfully helped me get a PCN from Parking Eye cancelled, so I am willing to try again!

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We parked in Asda car-park in Brighton Marina from 19:05 hours until 23:09 on 17/11/2014 as clearly shown in the PCN photos of our number plate. We have we received a PCN from Smart Parking dated 02/12/2014.

I understand that the PCN has to be sent by the 12th day in order to be valid. My question is, is this 12 working days or 12 days?

And .. where do I find that information please?

 

Incidentally, neither of us saw any signs indicating that parking was time-limited. I have looked at Google Earth, and you can drive in without seeing any signs.

 

You successfully helped me get a PCN from Parking Eye cancelled, so I am willing to try again!

 

 

How can the photos show your car parked for four hours and four minutes?

 

 

If the charge notice is dated 02/12/2014,when did you receive it?

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How can the photos show your car parked for four hours and four minutes?

 

 

If the charge notice is dated 02/12/2014,when did you receive it?

 

The time parked ... I'm not sure of what you are asking? I simplified the question by not putting the seconds in .. the photos actually show 19:05:34 until 23:09:33

 

I received the PCN on 04/12/2014.

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The time parked ... I'm not sure of what you are asking? I simplified the question by not putting the seconds in .. the photos actually show 19:05:34 until 23:09:33

 

I received the PCN on 04/12/2014.

 

 

What I was getting at, is that the photos do not show your car parked for that amount of time. Just entering and leaving a certain point.

 

 

As this was ANPR, then you have to receive the NTK within fourteen days of the date of event for keeper liability.

 

 

You did not by my calculations.

 

 

Only the driver can be held liable.

 

 

Can you post up a redacted copy of the NTK please.

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What I was getting at, is that the photos do not show your car parked for that amount of time. Just entering and leaving a certain point.

 

 

As this was ANPR, then you have to receive the NTK within fourteen days of the date of event for keeper liability.

 

 

You did not by my calculations.

 

 

Only the driver can be held liable.

 

 

Can you post up a redacted copy of the NTK please.

 

I see what you mean about the photos, unless the two cameras are linked to the same time clock, there is no proof that they indicate how long the car was there?

I have attached a scan of the PCN with the identifiers removed.

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I see what you mean about the photos, unless the two cameras are linked to the same time clock, there is no proof that they indicate how long the car was there?

 

 

No... Only a continuous video of the car parked in a space, would prove a car was parked in the car park for said amount of time.

 

I have attached a scan of the PCN with the identifiers removed.

 

 

Scan needs to be a PDF so it can be read please.

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[ATTACH=CONFIG]54755[/ATTACH][ATTACH=CONFIG]54756[/ATTACH]

Scan needs to be a PDF so it can be read please.

 

My graphics package doesn't save in .pdf, so I have had to cut and paste into Word, with loss of definition.

I have re-scanned just the two photos and attached them as .pdfs too.

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Appeal to the PPC and have it rejected then demand your POPLAR reference number and appeal at POPLA.

 

 

The PPC have to prove a substantial loss.

 

 

The PPC will try to take this to Court if you do not appeal

 

 

Get a letter of appeal in asap and just wait for their reply then update your thread please

 

 

Since Asda offer a free time limit the is NO loss to the landowner

 

 

Whilst you are waiting please read up on other posts that have "succeeded" in this forum

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[quote=Jessicajil; (Attachments Removed)

 

My graphics package doesn't save in .pdf, so I have had to cut and paste into Word, with loss of definition.

I have re-scanned just the two photos and attached them as .pdfs too.

 

You have left you reg number in all the scans. I'd take them down if I were you.

 

 

Appeal to the PPC and have it rejected then demand your POPLAR reference number and appeal at POPLA.

 

 

The PPC have to prove a substantial loss.

 

 

The PPC will try to take this to Court if you do not appeal

 

 

Get a letter of appeal in asap and just wait for their reply then update your thread please

 

 

Since Asda offer a free time limit the is NO loss to the landowner

 

 

Whilst you are waiting please read up on other posts that have "succeeded" in this forum

 

No appeal is needed.

 

As the NTK is out of time for keeper liability, and Smarts wording shows they know this, then a simple ;

 

As RK I'm not liable for the charge, please address all further correspondence to the driver of the vehicle at time of event.

 

Worded better of course...

Edited by stu007
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@ Jessicajil I have removed your attatchment as you need to remove identifying markers from them before you repost them, we always prefer you to stay anonymous on CAG.

these include barcode, addresses, vehicle registrations etc.

 

If unsure please see my signature.

 

@ armadillo71 I have had to remove the attachment linked to the above from your post

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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@ Jessicajil I have removed your attatchment as you need to remove identifying markers from them before you repost them, we always prefer you to stay anonymous on CAG.

 

these include barcode, addresses, vehicle registrations etc.

 

 

 

If unsure please see my signature.

 

 

 

@ armadillo71 I have had to remove the attachment linked to the above from your post

 

 

 

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@ Jessicajil I have removed your attatchment as you need to remove identifying markers from them before you repost them, we always prefer you to stay anonymous on CAG.

these include barcode, addresses, vehicle registrations etc.

 

If unsure please see my signature.

 

@ armadillo71 I have had to remove the attachment linked to the above from your post

Thank you, I removed them from the JPEG. but hadn't realised I had not done so from the .pdf. I have deleted the photos with the reg number on them. I had disguised the bar codes by cut and pasting different bits across them so they aren't real.

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I have done the appeal online, on the grounds that the PCN is invalid because it was dated and sent after the statutory period. I said it was harassment to sent such an invoice when it is is not valid.

I also added that there were no visible notices, and that they can check that on Google Earth if they wish.

I asked them to send me a POPLA if they reject my appeal.

 

As suggested, I took screen prints as I went along, and informed them of that.

 

I will keep you informed of what happens ...

 

Thank you again for your help.

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armadillo71 This is the pdf of the photos which I meant to upload, I'm not sure where I went wrong when uploading it previously .. this one has the registration etc disguised.

However it is only of historical interest since I have sent in my appeal.

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Obviously an ANPR entry/egress capture, this doesn't show how long you were parked, just the time in between entering and exiting the car park. For all they know you could have driven around in circles for 4 hours looking for a parking space. Either way, they are timed out from claiming keeper liability.

 

My course of action would be a short but sweet letter saying "You have failed to comply with the terms laid out in Schedule 4 of the PoFA 2012 and therefore as the registered keeper of the vehicle I am not liable for the alleged debt. Please direct all future correspondence to the driver of the vehicle on the day in question." and leave it at that. For added oomph you could include "Any further attempts to contact me when I have made it clear that I am not liable for this charge will be considered harassment and reported to the relevant authorities".

 

You are under no obligation to name the driver, despite what they may say.

 

They must know that they've screwed up by sending the notice too late but are just chancing their hand on the offchance that you'll cave in and pay up.

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I would always recommend to seek professional advice for clarification prior to taking any action.

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