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    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
    • I've had a quick (well, quick for a thread of this length),  read of this thread and to be honest I'm struggling to make heads nor tails of the actual crux of the issue here. You seem awfully convinced that whatever is going on is worth the fight and the odds are in your favour but with how the thread has gone it seems that one trail goes cold so you simply move on to another in an attempt to delay the inevitable. All it does is end up digging holes and confusing others and yourself which means any advice given to you is completely pointless. I note that for the life of this thread there has not been any documentation or correspondence uploaded for people to have a look. Have you got any that you'd be willing to redact and upload for members to assist you? Right now, it seems people are shooting out advice while being in the dark because it's starting to become very difficult for people who weren't here at the start of this (including myself) to follow along. Right now, this whole thread is just hypothetical "He said, she said" and is going nowhere fast. Nothing more than basic advice can be given which, as you've sought out some legal advice, is likely not sufficient to actually come to any sort of conclusion. I, personally, am starting to agree with others that it may be best to consider bankruptcy and put the matter behind you.  
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Restons/cabot claimform - old Vanquis 'debt'


tomtom013
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Hi all,

 

My misses needs some advice on what to do next with the following.

 

 

She received a claimform from Restons Solicitors on behalf of Cabot/Marlin regarding a credit card with Vanquis which defaulted about 2 years ago.

Unbeknown to me she acknowledged on 12/08 and then submitted a defence on 01/09.

 

She has just has now received a long response in reply to her defence from Restons dated 06/10 which is quite lengthy.

 

She recalls that her limit was 250.00 and the claim is for 479.00 plus court costs, so a fair amount of interest and or charges have been added.

 

She effectively has until tomorrow to respond to Restons lengthy letter which is below.

 

1) The claim was issued via the county court business centre which is a procedure specifically provided for in the CPR.

This procedure only allows a claimant to insert brief details of the claim and does not allow for the attachment of any enclosures.

 

2) Although you have put the Claimant to strict proof of certain aspects,

we should point out that you have not entered into an agreement with the claimant,

nor do the POC allege that you have.

 

 

The original credit agreement between you and Vanquis was dated on or about 05/10.

In line with the T&Cs of that Credit Agreement,

the original creditor had a contractual right of assignment.

 

 

In other words, Vanquis was entitled to transfer their rights and benefits under the agreement to a third party

and that right was exercised on 11/12.

 

 

We now enclose copies of correspondence previously sent to you by the claimant (CABOT)

and by our client (Marlin FS LTD) which we believe constitute valid notice of assignment.

(NO official notice of assignment has been included with the letter(s))

 

3) As the outstanding balance relates to a credit card facility, you were sent monthly statements of account by vanquish

during the lifetime of your account.

 

 

Those statements would have clearly identified any items of expenditure, payments made towards the account

and the application of contractual interest / charges.

 

 

In the circumstances we suggest you check those statements again to see how the balance has been calculated.

 

4) As explained above,

the account was assigned to the claimant by Vanquius and you would have received confirmation of this in writing (not sure about this).

 

 

In any event, we assume you do not allege that you are still being perused by Vanquis in respect of this debt

so we see no reason why you would not believe that the Claimant is the legal creditor

and owner of you account and hence the correct party to bring these proceedings against you.

 

Now that we have provided you with further information with regards to tis claim,

we would be grateful if you would confirm you are willing to withdraw your defence by completing the enclosed form N9A

and returning it to this office within 14 days (this will be tomorrow).

 

 

Failing which, we will recommend to our client that an application is made to strike out the Defence/ for summary judgement

and an Order sought that you pay our clients costs associated with that application.

 

Alternatively, you may wish to resolve this matter amicably without further court intervention.

If this is of interest to you, please put forward your settlement proposals in 14 days.

 

 

Thanks in advance

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Have you viewed this page yet?

 

http://www.justice.gov.uk/courts/procedure-rules/civil/rules/part31

 

 

Have you sent the CCA request in yet?

 

 

A SAR request?

 

 

Or have you checked to see if Vanquis added ROP without you asking for it (miss-sold) if so it could wipe out the balance.

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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Get this letter off first thing so you can see your credit agreement from here

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387435-CCA-Request-Consumer-Credit-Act-1974

 

 

Send 1st class recorded delivery, and get the proof of receipt from here https://www.royalmail.com/track-your-item

 

 

If you are using windows 7 use the snip tool to get a screen shot, Send a blank £1-00 postal order to (Retsons for Vanquis (Minor error)) then if you have time left also send in a sar request from here

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request

 

 

This request requires a £10-00 postal order and goes direct to Vanquis

 

 

Have a look at this thread for a template CPR31. letter here

http://www.consumeractiongroup.co.uk/forum/showthread.php?195201-CPR-31.14-Request-Letter-Help-please

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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As far as the CPR Part 31 request this straight away, they may send these in time before the case is heard, if not ask for an adjournment, this will allow you to make a defence if it is not too late already.

 

 

Vanquis have a bad habit of adding ROP (Repayment Option Plan) without the account holder requesting or wanting it, have a look on any statement you may have and that you want to get this looked in to straight away.

 

 

You could always ask the Solicitor for time before they go to Court to get the required documents in order for you to make your defence.

 

 

A side bar here they are offering you a chance to settle before it goes to Court which means there could be something wrong with the account, we need as much info as you can put up in the time frame you have left.

 

 

Do not allow a Judgement by default, attend the hearing and say to the DJ that you need further time so you can better defend the claim, i.e. you needing specific documents that require time to be sent to you

 

 

You may also want to read this as well CPR 18.1/2 http://www.justice.gov.uk/courts/procedure-rules/civil/rules/part18

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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CCA REQUEST GOES TO THE CLAIMANT not vanquis...

 

you DO NOT have to answer Pestons at all.

 

that's a std reply, as IMS21 indicated.

 

get the CCA request off to cabot 1st thing tomorrow

DO NOT sign the letter

leave the PO blank.

 

the next move is theirs not yours.

 

cant see the point of a CPR as that restons reply is indicating they wont respond anyway

 

you mrs has done nowt wrong.

 

just forgot the CCA request

 

dx

 

can you go get the history of the card from Noddle CRa site please

(see below]

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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okay below his their POC.

 

The claimant claims payment of the overdue balance due from the defendant(s)

under a contract between the Defendant(s) and Vanquis dated on or about 05/02/10

and assigned to the Claimant on 11/07/12 in the sum of 479.42

 

My partners Defence is below

DEFENCE

1. Paragraph 1 is neither admitted nor denied with regards to the Defendant entering in to an Agreement referred to in the Particulars of Claim ('the Agreement') the Claimant has yet to disclose any Agreement.

2. Paragraph 1 is noted with regards to termination of the alleged credit Agreement,

the Defendant has no knowledge, therefore the Claimant is placed to strict proof there of.

 

3. Paragraph 2 is denied with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement with the Claimant; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

4. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

 

5. On the alternative, if the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the Consumer Credit Act 1974.

 

6. By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

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good the usual andyorch no paperwork/holding defence

 

 

another tick for her.

 

 

she must have been reading CAG!!

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I just had a case against a DCA for a payday loan which ended in them dropping it after I did a CPR and put in a defence.

 

 

She has put in a defence also,

using the same one I used but without telling me.

 

 

She finally told me yesterday but it's very late in the day as she acknowledge on 12/08

and then submitted a defence on 01/09.

 

 

Restons sent the letter in response to her defence nearly 2 weeks ago

and they want a response to that by tomorrow!!

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no you don't

 

 

go read the other reston claim threads

you do NOT have to respond

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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