Jump to content


  • Tweets

  • Posts

    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
    • Atsushi Katsuki tells the BBC the firm sees the sober generation as both a risk and an opportunity.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Currys knowhow laptop


petethemanc
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3497 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I bought a Toshiba laptop just over four years ago.

 

 

Over the years the hinges have gone on it, and a small boot up problem.

 

 

I rang Knowhow and went through their checks, and they arranged to collect.

 

 

I could check it online and it was saying the return time would be the 20th.

 

 

Today I check and it says I need to call them.

 

 

when I finally got through, they tell me the damage is not consistent with the explanation given.

 

 

I said I've had it give years, I travel a lot with my work and it's constantly opened and closed.

Now I'm insured for it being dropped also, if it were them I'd just say, if it were dropped then there would be some cracks etc, and there just isn't.

 

 

The damage is where the hinges are.

 

 

I am absolutely fuming,

I've been a loyal paying customer for 5 years with this item alone

I have others on cover plans)

and have probably paid for the laptop give times over.

 

 

They have said I can appeal and they are sending it back.

 

 

Does anyone know what my rights are please and what I can do next??

 

Any help greatly appreciated.

Link to post
Share on other sites

  • Replies 50
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Hi petethemanc

 

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened (damage where hinges are), how they have let you down (they have mis-diagnosed) and what you want them to do repair/replace).

 

Send it to:-

 

Mr Sebastian James

Chief Executive

Dixons Carphone

[email protected] .uk

 

How did you pay? i.e Credit Card, Debit Card

Link to post
Share on other sites

I think i paid by visa debit card, but if im honest i cant be completely sure. Ill check my online banking if it will let me go that far back. Do i wait for the letter and laptop from Knowhow first before sending a letter off to the CEO or send one off now knowing the letter will be en route as of today.

 

 

Peter

Link to post
Share on other sites

If it's a Debit Card, it doesn't help. Write the Formal Letter of Complaint now, like this very minute, if your on social media, leave some feedback for them, Twitter, Facebook etc.

 

Let us know how you get on.

 

I think i paid by visa debit card, but if im honest i cant be completely sure. Ill check my online banking if it will let me go that far back. Do i wait for the letter and laptop from Knowhow first before sending a letter off to the CEO or send one off now knowing the letter will be en route as of today.

 

 

Peter

Link to post
Share on other sites

when oh when are people going to learn the extended cover policies are WORTHLESS

 

 

they always wriggle out of it.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

dont forget to SAR for the report on inconsistancy

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

Link to post
Share on other sites

dont forget to SAR for the report on inconsistancy

 

SAR for the report on inconsistency?? sorry but i am a noob to this. I wont give in though, i pay for a service and they have taken my money. Regards to DX100UK, i previously had a whatever happens cover for a Fujitsu laptop that went faulty after 2 years, and they replaced it without a fuss. Same with a washer, so i had no reason to believe that this would be different.

Link to post
Share on other sites

but you don't NEED any extra cover

 

 

SOGA covers you FREE for upto 6yrs!!

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

of course you don't NEED it, thats why its optional. though having had to sell it for a few years when i was at a currys digital, you'd think it wasnt an optional purchase due to the pressure from management.

 

most of the time, the appeal process is them just asking for more information and a clearer picture of whats happened.

sometimes the information given by the customer, call centre or store is simply...vague.

 

just write to the address and explain, like you do when you have to fill in an insurance claim form.

 

i've seen someone who had a ipad literally bent at 90 degrees and screen shattered, get rejected, then appeal explaining how it happened in full detail and then the same person get a replacement voucher and come back, buy a new ipad and take the cover again.

 

i understand the utter hatred towards dsg, having worked there, but sometimes this forum is just vicious.

 

i hate to say it but the sale of goods act also protects retailers as well as customers.

just as the customer has the right to have satisfactory goods, the retailer has the right to inspect the goods that are being classed as faulty and protect themselves from potential fraud too.

 

unfortunately the general public has a total misunderstanding of whats meant by "under guarantee" and assume this means that they will get a replcaement for something, right there, on the spot.

if this was the case, a lot of retailers would be going under due to huge chargebacks from manufacturers for sending back repairable and non faulty or even abused/neglected goods.

 

having been both sides of the counter, i do appreciate both sides.

i hope the OP gets their result.

and i wish DSG didnt have such huge amounts of red tape when it comes to stuff like this, but the sheer volume of repairs they do, they often find it easier to just send something to investigations if it looks even a tiny bit suspect, then investigations look at the info supplied by the store/customer when it was booked in and send out the rejection and appeal letter rather than calling the customer for info

Link to post
Share on other sites

There isn't any hatred at all, it's all about good customer service, the service provided by Curry's is poor, it's designed to be poor, you've even highlighted the issues in your post, consumers need to act to get the customer service they deserve and their issue resolved.

 

of course you don't NEED it, thats why its optional. though having had to sell it for a few years when i was at a currys digital, you'd think it wasnt an optional purchase due to the pressure from management.

 

most of the time, the appeal process is them just asking for more information and a clearer picture of whats happened.

sometimes the information given by the customer, call centre or store is simply...vague.

 

just write to the address and explain, like you do when you have to fill in an insurance claim form.

 

i've seen someone who had a ipad literally bent at 90 degrees and screen shattered, get rejected, then appeal explaining how it happened in full detail and then the same person get a replacement voucher and come back, buy a new ipad and take the cover again.

 

i understand the utter hatred towards dsg, having worked there, but sometimes this forum is just vicious.

 

i hate to say it but the sale of goods act also protects retailers as well as customers.

just as the customer has the right to have satisfactory goods, the retailer has the right to inspect the goods that are being classed as faulty and protect themselves from potential fraud too.

 

unfortunately the general public has a total misunderstanding of whats meant by "under guarantee" and assume this means that they will get a replcaement for something, right there, on the spot.

if this was the case, a lot of retailers would be going under due to huge chargebacks from manufacturers for sending back repairable and non faulty or even abused/neglected goods.

 

having been both sides of the counter, i do appreciate both sides.

i hope the OP gets their result.

and i wish DSG didnt have such huge amounts of red tape when it comes to stuff like this, but the sheer volume of repairs they do, they often find it easier to just send something to investigations if it looks even a tiny bit suspect, then investigations look at the info supplied by the store/customer when it was booked in and send out the rejection and appeal letter rather than calling the customer for info

Link to post
Share on other sites

retailers are the enemy and they take our money.

 

thats what it always comes across like.

 

So, in this case where the investigations team at dsg thought something was suspect, they have returned the item unrepaired and are awaiting the customers explanation of how the damage occurred, what would have been a better procedure?

 

not that i work for dsg anymore but i'm interested in a clearer picture of what consumers expect

 

they must've had a reason for not just buying the parts and repairing the laptop and returning it to the customer.

so in a case like this, what SHOULD, in your opinions happen next, when doubt is cast on the explanation of damage by the customer (or store or call centre not taking enough info, I dont want to come off as if i may be blaming the customer. I repair computers for a living and 5 years out of a laptop that used a lot is pretty good)

Link to post
Share on other sites

r

 

retailers are the enemy and they take our money. thats what it always comes across like.

 

Retailers concentrate on sales, there is very little in way of customer service. By the time the OP arrives on this site they've already been through the non existent customer service. The focus of this site is to resolve the issue for the OP.

Once the product has been sold there is no incentive for the retailer to be interested in post-sale issues.

If customer service was 100% then OP's wouldn't need help resolving their issues. There is less choice of retailers out there and the service is getting worse.

 

So, in this case where the investigations team at dsg thought something was suspect, they have returned the item unrepaired and are awaiting the customers explanation of how the damage occurred, what would have been a better procedure?

 

It could have been inspected at the store, a visual inspection, there is no technical aspect or expertise required. They could garnish further info from the OP, providing there is a reasonable explanation the store can decide how to action in this case.

not that i work for dsg anymore but i'm interested in a clearer picture of what consumers expect

 

they must've had a reason for not just buying the parts and repairing the laptop and returning it to the customer.

so in a case like this, what SHOULD, in your opinions happen next, when doubt is cast on the explanation of damage by the customer (or store or call centre not taking enough info, I dont want to come off as if i may be blaming the customer. I repair computers for a living and 5 years out of a laptop that used a lot is pretty good)

 

Curry's aren't sure they are asking for further info from the customer for the damage, the customer is and has been a loyal,

customer, I'd want him to be a repeat customer, a customer for a long, long time. So Curry's should fix it, give him the benefit of doubt, goodwill gesture. Plus Curry's have sold him this cover, that cover etc.

Link to post
Share on other sites

I really didn't know that SOGA covered you up to six years later. Also, a friend who owns a small PC shop has said that the parts are probably no longer available due to the age, or would not prove cost effective to repair. So more than likely a new laptop would be required. Hence them rejecting the first instance.

Link to post
Share on other sites

the sale of goods act is very misunderstood and people have a knack for taking it out of context and only using the bits that suit them.

 

if you wanted to claim to currys that your laptop has failed after 5 years of use, it'd be up to you to prove that it was badly manufactured via an independent report submitted to currys, then allowing them to inspect it and see if they agree.

 

its entirely possible that the parts arent available anymore, in which case your laptop would be beyond economical repair and you'd get a voucher to choose a new one.

that may still happen, what they want you to do is write to them and clarify the damage and what you believe the cuase of it to be.

 

they seem to just want to rule out general wear and tear, abuse, neglect etc and get a clearer idea of why the hinges have failed.

 

i dont doubt that your problems are genuine (having worked on a lot of laptops over the years) but in this case they want more information.

write to the address and tell them exactly what you do, use the laptop for and how often it gets used.

if it still gets rejected, then yeah its time to be very angry and have the unit independently verified and make a complaint.

but in the meantime, just do what they have asked you to do. co operate and reference the other careplans you have with them too.

 

it will most likely get overturned and either repaired or written off.

this way, if you have to do down a route of taking legal action against dsg, you cant say that you didnt do what they asked and appeal their first decision.

Link to post
Share on other sites

This is what the OP has said, he's saying it has happened through daily usage, but even if it was accidental he is covered, so it seems plenty have read except you:-

 

'I said I've had it give years, I travel a lot with my work and it's constantly opened and closed.

Now I'm insured for it being dropped also, if it were them I'd just say, if it were dropped then there would be some cracks etc, and there just isn't.'

 

Does any one here read what the OP said? im suprised ppl asking or saying soga or how he/she paid etc, its accidental damage dispute. not fault /manufacturers etc
Link to post
Share on other sites

Ok, so i emailed the CEO from the email given. I have also sent a recorded delivery complaint in the same format. Yesterday I received an email back saying "as part of our customer action team, your correspondence has been passed to me to investigate and respond. I have been unable to locate your details on our system with the information provided in your email. If you would be kind as to forward on your address and receipt information do we can assist you. Yours sincerely Michael Hibbard. Now whether or not I received a speedy reply was because I sent it from my work email as a director at BT or not I don't know. I have provided them with my address, receipt would mean me looking through online banking over four years ago. But I will get that if needed.

 

Peter

Link to post
Share on other sites

Well Game Customer Services found your details on their system, he should have access to the same information, just provide what's necessary, as he maybe able to resolve this.

 

Ok, so i emailed the CEO from the email given. I have also sent a recorded delivery complaint in the same format. Yesterday I received an email back saying "as part of our customer action team, your correspondence has been passed to me to investigate and respond. I have been unable to locate your details on our system with the information provided in your email. If you would be kind as to forward on your address and receipt information do we can assist you. Yours sincerely Michael Hibbard. Now whether or not I received a speedy reply was because I sent it from my work email as a director at BT or not I don't know. I have provided them with my address, receipt would mean me looking through online banking over four years ago. But I will get that if needed.

 

Peter

Link to post
Share on other sites

This is what the OP has said, he's saying it has happened through daily usage, but even if it was accidental he is covered, so it seems plenty have read except you:-

 

'I said I've had it give years, I travel a lot with my work and it's constantly opened and closed.

Now I'm insured for it being dropped also, if it were them I'd just say, if it were dropped then there would be some cracks etc, and there just isn't.'

 

yes and note the word

Over the years the hinges have gone on it, and a small boot up problem.

The damage is where the hinges are.

 

since when did SOGA cover damage? pls explain

Link to post
Share on other sites

This isn't to do with 'damage', the OP might of used the word inadvertently, the OP has stated as much.

 

Nothing needs to be explained whatsoever. He says he hasn't damaged it, so SOGA applies.

 

yes and note the word

 

 

since when did SOGA cover damage? pls explain

Link to post
Share on other sites

FWIW I got the hinges changed FOC under SOGA via the Sony Centre on a Sony laptop 5yrs 2mts old.

 

 

I went in the store

they refused aftwr 10days stating 'fair wear'n'tear'

 

 

I researched on the net, found several cases of the same era sony hinges failing

 

 

went back in with the web addresses on a penstick.

 

 

same manager looked at them all

 

 

asked me to popback later that day

 

 

did so

 

 

he had identified they were all the same hinge just in differing models

 

 

had called sony

 

 

they agreed there was an issue and put two in the post

 

 

shortly after they were fitted

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I really didn't know that SOGA covered you up to six years later. Also, a friend who owns a small PC shop has said that the parts are probably no longer available due to the age, or would not prove cost effective to repair. So more than likely a new laptop would be required. Hence them rejecting the first instance.

 

Doubt it. Ebay will defiantly have the parts.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...