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Oliver Queen

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Oliver Queen last won the day on August 19 2017

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  1. ask creation why they havent processed it correctly.
  2. it may be to replace a battery as samsung only guarantee their tablet battery for 12 months. it may be to replace the usb and charger cable again if they feel that the customer has been misusing or neglecting them and this is why the unit has been away for repair more than once and they have replaced the charger etc already. the store will have a quote from digicare who are the repair agent for samsung, detailing the costs and why they have been charged.
  3. or in a lot of cases, having met some of the partners co workers, they ARE very knowledgable, but simply dont care due to the low wage and expectations of them with targets and KPIs. ask any of them if they'd jump ship to John Lewis and the answer is yes. i should imagine its the same with Argos, the only difference being that you cant see much of the products before buying. i find it unfair to brand people as 'monkeys'. however being constantly berated every day all day for not getting the attachments on a sale, must drive you mental. but is it better to have a job and pay the bills or not? either way, i hope the OP gets sorted
  4. why should they be? it only pays minimum wage and the company keep changing the goalposts with regard to sales targets, KPIs and bonus. if they paid more and provided better training on the products for sales people and actual training on customer service and pc maintenance for the KH staff, the staff might actually give a monkeys. it pays more to work in aldi or lidl and know zero about the products...
  5. store itself cannot action an out of warranty claim. dont bother going to the store without calling customer services and asking for the out of warranty team. tell them the fault and be prepared to give them any kind of report saying what the issues are with the tv, if you havent got one already. they'll create a case and offer you depreciated credit. partner works for currys in the team know how section. if you go into store, they'll only ask you for the report and send it to the claims dept via email. thats all they can do in store. even store manager cant get you anything until the OOW team has seen proof of the fault
  6. spoken to my partner who works for knowhow. get the store to book it with fuji for repair, it won't cost anything to send. write a statement of how you were using it, where etc etc and get them to send it with the camera inc your contact details. normally manufacture will email the store with pre paid labels or send a courier. however if the manufacturer disagrees with your claims of correct usage, there may be a charge to get it back repaired or unrepaired. the store can pay the charge but they wont want to as it comes off the management bonus (which is from the profits of the store). either way it wont cost the store or you anything to send it off. you may have a fight on your hands if fuji's reapir team sends back a report saying it was misused or neglected. you can ask the store to escalate this matter to something called 'save our customers' by email. apparently this department is for sorting out such matters that have come to an impasse with store/customer/repair agent. in the mean time, scour the net and see if theres anything reported on forums such as this with complaints about the camera already. keep these as evidence.
  7. currys staff, just so you know, dont get paid commission for selling warranties. it IS a targeted measure, and virtually all retail has targets of some sort. the company sacked off commission based selling in the mid 2000s. the only incentives currently paid out, as i'm informed by my partner who still works for them, is for a succesfull switch of a customers broadband/tv package. bonus is paid from the customer service score, which is based on customers replying to txts and giving the store a score. carphone works exactly the same way for bonus, but they DO get commision from every sale of a contract.
  8. wow this place is vicious! glad its my other half who works for dsg and not me!
  9. glad you got sorted. for anyone else arguing with a dixons group manager, they can remind them that at managers conferance 2015 they were ALL given a personal bonus of £1000 each to stop arguing with customers and do the right thing. sales and support staff werent issued with any extra bonus, nor were lower level managers only general managers or 'store directors' as they are called in the huge stores. what they are scared of is, chargebacks. unauthorised returns affect the profit and loss report of the store and their own bonus for the quarter. but its now in place that anything that has had 1 repair can be returned and overridden on the system, using the term CRA faulty returns as long as details of said initial repair at included with the daily paperwork.
  10. its also down to the contract that dixons has with the manufacturer/supplier. most of the printers are replaced by the manufacturer directly to the store, but the store colleague will have to call up and go thru troubleshooting over the phone in an attempt to solve the issue before they replace, even on a £40 printer. saves wasted printers with either no problems or user created issues/misuse. epson are utter gits to deal with in these cases (not sure if its relevant here tho), if the customer isnt using genuine epson ink and even genuine epson photo paper, they refuse support. its a joke but like i said, its the contract that dixons have with them. hp printers are booked in via a store web portal that gives a pickup and drop off for a replacement, or for high end printers, return date for a repair. canon ones, the store fills in a form and emails it with proof of purchase to canon, they send dpd out to collect and they eventually send a replacement. this has all happened over the past few years, back in 2008 i was still on sales in a small currys digital store and all printers were code 5 returns within twelve months, we'd sell the instant replacement cover for 3 years to cover damage, paper jams, ink leaks etc etc. this is why a lot of people started shopping on the likes of amazon, no quibble returns. i can understand from the point of view of the two companies that in the past they may have had a large amount of faulty returns that werent faulty and were simply down to user error. a rep from netgear told me at a training course that only 3% of the faulty returns from dixons are actually faulty. the rest have been returned due to misselling, customer error or simply not understanding what they were buying. its highly irritating, but what can you do? its why the high street is going down the pan.
  11. the 'say yes more' is indeed correct and still operating, also, the previous year, all dixons managers were given £1000 personal bonus each, to communicate to their staff that they shouldnt argue with customers, just do whats right. unfortunately the £1000 wasnt shared with their team....just pocketed and the staff told not to argue with customers. welcome to how dixons is run
  12. its very simple. OP reserved something online that was only on offer that day, expecting to collect it on monday as they believed it was the next working day. it wasnt, the next working day was sunday, so the reservation expired at 4.30pm on the sunday when the store closed. the item had gone back up in price by the sunday, but as it was reserved at that price, it would have been sold at that price had the OP collected on sunday. they went to collect and pay on monday only to find that the reservation expired and price has gone up. manager offerred a discount due to the OPs misunderstanding of Currys version of next working day. OP is wondering if theres any mileage persuing a claim with dixons group due to they they define as next working day and what the OP defined. having read their replies, it seems like the company is offerring a refund as a gesture of goodwill. personally, i know no one asked for my opinion, i wouldnt have bothered..it was a misunderstanding and lots of stores open 7 days a week, its not uncommon now, nor is staying open 24hrs in the case of supermarkets. apologies if that comes off as harsh sounding.
  13. and maybe not refer to them as minions.... despite the evil empire they work for, they're people too, with feelings. ex-employee here. what you said tho is correct. be nice and they'll be nice back and escalate it up the chain to their store manager.
  14. is a reservation classed as a contract? no sale has actually taken place, no money changed hands, it an intention to buy something. i'm genuinely asking. just cos someone reserved an item for collection, does it mean a contract has been entered into?
  15. did your reservation email actually state mondays date?
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