Thank you to all of you who replied. Because you say there is no legal obligation on them, at all, to give me collection receipt at the time of collection, I have no choice but to give them the laptop without receiving the receipt. If any problems, I will contact you again. Many thanks!

Really? It's hard to believe! Hmmm, it is tooo sad if really there is no legal obligation on them at all, to give a collection receipt at the time of collection. This is really absurd! I do not trust them, any more. Yes, I communicate with them on resolver.co.uk where I have their email messages saying that they won't give me a collection receipt at the time of collection. The laptop is one year new, in February they repaired it and is broken again. The laptop is restarting several time every day. Some expert said it could be broken hardware about the memory after I gave him a figure of the problem. I had to get this new laptop I am communicating with you now, so I can wait for the repair. But I told them I prefer to exchange it for other brand because I do not trust this one, any more. They said they will see.

No, of course, I do not have anybody who could drop it into the store to trust the person. I asked a Council for a social service support but it will take ages because the bureaucracy.

They say they would send me a confirmation by email AFTER they take it from me and deliver it to their repair shop by their drivers. But this is not logical because I should receive the confirmation at the time when they are taking the laptop from me. Not after they leave me with my laptop. Because I do not have any guarantee whether they really would send me the confirmation or not after they receive it in their repair shop delivered by their drivers. Maybe they could send me SMS but because I am a handicapped person I cannot use any telephone. I can use only emails. They say they cannot send me any emails at the time of collection. They do not say any reasons why they cannot. Also, they refuse to give me any physical receipt at the time of the collection. They do not say any reason. They just say "we cannot."

I am a disabled person. Currys agrees to collect my broken laptop at my home to repair it. However Currys refuses to give me any proof of the collection at the time of the collection. Does Currys have the legal duty to provide a proof of the collection at the time of collection?