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    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury If possible please scan redact and upload a full page copy of page 1 of the claim form. ( Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM   1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack  Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached   2.  The price of the goods was £15,995.00.  The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month.   3.  The following were expressed conditions of the set agreement,   Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us.   Clause 9.  Effect of Us Terminating Agreement   9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate   4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:-   a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement number 756050. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     Thw total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by Firrst class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges ]= 5.  A the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or  alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage.   Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs.   Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024   What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
    • Commentary June 2024 WWW.ELECTORALCALCULUS.CO.UK Interesting article about just how bad it could be for the Tories.  Also Tories could be hoping on Reform not having candidates in many seats, as they were not ready.  
    • Even a Piers Morgan is an improvement and a gutless Farage Piers Morgan calls for second Brexit referendum WWW.THELONDONECONOMIC.COM Piers Morgan and Nigel Farage have faced off over Brexit and a second referendum in a heated reunion on BBC Question Time.   “Why don’t we have another referendum about Brexit?” he questioned. “I seem to remember when 2016 came around we were told there was going to be control of our borders and it was going to be economically beneficial to this country. And eight years later we have lost complete control of our borders… and economically it seems to have been a wilful act of self-harm.”   ... Piers missed off : after all somebody said a 48/52 decision would be "unfinished business" by a long way - was that person just bul lying (again)  
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KWIK FIT+£500 Exhaust = Destroyed Drive Way


WrathOfKain
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Have a major issue with the local Kwik Fit.

 

Found that the exhaust had split at the tail.

Took it into Kwik Fit and of course they came back with "it will all need replaced".

I should have got it checked properly and got it significantly cheaper

but I was due to take the kids camping within a couple of days so it kind of forced my hand.

Kwik Fit is also literally round the corner from my work.

 

get the car back and head home.

I stay literally 10min walk from the Kwik Fit garage.

It sits in my drive way the following day.

 

The next day I get a phone call at work from the missus saying there is oil coming from the car.

She had taken the kids around the town for school gear and found it when she pulled into the driveway.

I head home and right enough there is a good bit dripping down.

 

I decide to take the car back to Kwik Fit as immediately I was thinking "hey they were the last ones in there".

Start the engine and the oil literally starts flooding out.

 

I am on my way to Kwik Fit and decide best to get a second opinion quickly to ensure I have some back up - head to Halfords.

Its roughly the same distance.

 

I get there and ask if they could go out and check for me and they were quite accommodating.

The chap goes to start the engine to get it up on the ramp and again the oil starts flooding out.

They cut the engine and he sticks his arm up and finds that the oil filter is really loose.

 

I call Kwik Fit and

they tell me they want to have a look before discussing further.

I agree but they ask me to drive the car to their station.

 

Now that I have time to think things through

I refuse as I am not comfortable driving a car that could potentially cause accidents with oil on the road

and more than likely kill the engine in the process.

I tell them they will need to send someone up.

Some hours later Halfords calls and tells me they eventually picked it up.

 

I get a call from the Kwik FIt duty manager telling me that he has discussed it with his Area Manager

and that they don't believe that they are culpable.

 

I went down to discuss the issue with the Kwik Fit duty manager.

He gets it up on the ramp and acknowledges that the oil filter is close to where their guys would have been working

but that with all the training and checks etc that it would be unlikely their chaps who caused this issue.

 

When its up on the ramp and he shows me where they were working

and the proximity of the exhaust to the oil filter I burst out laughing

"you have just proved that your people were working right next to this filter".

 

To be honest I think he knew the score here but advised that I would need to discuss with his area manager as it was his call.

 

I go home and call customer services as for me the area manager has already made his mind up

so I want it escalated to the customer services manager.

She tells me it "has" to go through the area manager.

 

I get the area managers number and discuss the issue.

He tells me that now "he will need to see it".

Fair enough I said but I want this resolved ASAP as I am going on a camping holiday tomorrow.

 

He hums n haws about the when/where and with some probing he suddenly admits that he is actually at the station I was at!!!

I tell him to stay there and I will be down in 5min and he responds "I have a flight to catch" ..

.. to which I reply "and yes we are all at an inconvenience today as I have had to take a half day off work

and I am supposed to be driving this vehicle on a camping holiday tomorrow".

 

I get down there and he starts coming out with all sorts of crap and excuses.

He gets it up on the ramp and literally spends nearly an hour looking all over the engine bay.

As you can imagine it is covered in oil.

 

He comes back to me with some pics on his phone showing a bit of oil surrounding a wee seal at the top of the engine.

He also shows me a picture of some oil residue on the engine.

When I say residue I mean residue i.e. its not fresh oil.

 

He barely looks at the engine filter area and all the oil everywhere around it but spends most time looking for "something .... anything".

 

His stance from there was that the engine has a leak.

I point out that what I observed on my drive way and what Halfords had to clean up on their forecourt was not a "leak" but a "flood".

Halfords also confirmed that the oil filter was loose.

 

I pointed out that given Kwik FIt had just done £500 of exhaust work right next to the oil filter

and nobody else has been under there that 99.9999% of the population would rightly be pointing the finger firmly at Kwik Fit.

 

Obviously this chap is in the .000001% category and still refuses to admit its their fault.

During our discussion I find out that he said no to their culpability to the duty manager

even though he had not seen the vehicle or discussed the issue with myself.

 

Again I ask how the hell can he come to a conclusive stance without seeing the evidence and discussing the matter with myself first.

He then of course denies that he is saying no.

So I challenge him to either say Yes or No.

He will now do neither as he clearly knows he is on the ropes but refusing to accept this is their issue ...

.. I think they would have had I not mentioned my "driveway is ruined".

 

They had said "we will flush it through and re-fill with OEM oil and make sure its safe to drive"

so clearly at that point they were going to take the hit ..

.. that is until I said the issue here is the drive way is destroyed.

 

He "advises" me that I should get it steamcleaned and he will take another look.

I am stunned and ask how he thinks that I should pay £500 for the pleasure of them ruining my driveway

and somehow have to foot the bill for more delaying tactics.

When he said it he even said "now I don't know where you can get it steam cleaned, I can get one of our guys to google it for you".

 

At this point I ask for his bosses number.

He tells me that I will need to call customer services.

I tell him I want the customer services managers number of which of course he doesn't have.

I then ask for his line managers number if it isn't the customer service manager

to be told that his line manager doesn't deal with these issues.

 

Like you I am thinking "is there any such thing as customer services at Kwik Fit

because clearly I am not going to get this resolved with this guy and the infrastructure is clearly disjointed.

 

So I am now back from my holiday. Not sure what to do.

 

£500 down on an exhaust I probably didn't need

A ruined driveway - its pink monoblock btw

Half Day off work to deal with mopping up the oil and trying to clean it

Kwik Fit refusing to accept responsibility

Kwik Fit suggesting I get steam cleaned even though they know there isn't anywhere to get it done and at my cost before they will discuss further

 

I am just flabbergasted at how they are treating me

and they think its perfectly acceptable to take my money and then insult my intelligence on the matter.

 

At one point one of their chaps said

"I know m8 I would be the same in your position ..

.. its not like your an 18 year old lassie".

 

Now that really jumped out for me as clearly if I was an 18 YO girl

they would be taking advantage of experience

and sex obviously from the perspective of pulling the proverbial wool over the eyes.

 

I am thinking of using social media as its a small city and given my work place is right next door to the Kwik Fit

and have hundreds of colleagues who probably use them that I should throw off the gloves and really go at them on this.

 

Any advice gratefully received on this.

 

Apologies if anything is incoherent or confusing but its l8 and struggling to maintain my energy level with this now.

 

P.S. It rained almost everyday for a week on the camping trip .... funny init !

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You can remove oil from driveways with the right kit but the longer you leave it the harder it will be to get it completely gone.

 

Where are you based? I have contacts in the industry.

 

And I would say they are blatantly responsible for this cock up.

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You can remove oil from driveways with the right kit but the longer you leave it the harder it will be to get it completely gone.

 

Where are you based? I have contacts in the industry.

 

And I would say they are blatantly responsible for this cock up.

 

Aberdeen m8 . What industry ?

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Jet washing, driveway cleaning etc.

 

Professional guys, I could find you some reputable companies in your area if you want them to take a look and get an idea of the cost. Not pikeys!

 

How much do you reckon ?

 

Was wanting to ensure I get Kwik Fit to accept liability before proceeding.

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Did you tell them about the driveway when you started the complaint?

 

May have been worth holding it back, so that they think they only need to screw back the filter and top-up with more oil, they would accept liability much easier, then bring up the driveway, they can't back out then :p

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Did you tell them about the driveway when you started the complaint?

 

May have been worth holding it back, so that they think they only need to screw back the filter and top-up with more oil, they would accept liability much easier, then bring up the driveway, they can't back out then :p

 

 

Yes if I had kept quiet about the driveway I am 100% sure they would have accepted responsibility .... who in their right mind wouldn't ? ..... in fact they had to that point.

 

Silly I know but I tend to do everything up front and expect other decent human beings to do likewise.

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There's a Kwik Fit customer services rep on these boards - I expect they'll pick this up in due course or you coul ask one of the site team to alert them.

 

I hope they get on here very quickly as I am beginning to think that this might be one of those occasions where they deserve their name to be dragged through the mud:

 

1 - Advise work colleagues through company post board - the building has hundreds and I am sure a good few might have used them

2 - Contact local media - Made some good media contacts during the school closure review in the city

3 - Social media - Its amazing how bad news travels in a wee city especially when they see a picture of my drive, denial and complete lack of customer care.

4 - Take legal advice - I honestly cant see this failing. I will phone my solicitor and speak to citizens advice this week.

 

What is really angering me is that I have had no follow up courtesy call by duty manager, area manager or customer services and I spoke to them all. It really shows the complete contempt they are showing customers. Not content with ripping you off (just found my exhaust the "whole" system for £170 not including labour) with prices they also think it is better to insult the customers intelligence rather than resolve things quickly and to the customers expectations.

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Hi,

 

I've asked the Kwik-fit rep to have a look at this thread, their last activity on the site was yesterday.

 

Regards,

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

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Most kind of you. And thanks to those of you showing an interest.

 

If they have not resolved this to my complete satisfaction by Friday it will be gloves off and I will make sure it costs them far more than what it has cost me.

 

I have a big heart and would h8 to think I contribute to a garage losing so much custom that jobs go but I care more for you the customer and anyone else being forced to go through this themselves.

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How much do you reckon ?

 

Was wanting to ensure I get Kwik Fit to accept liability before proceeding.

 

£300-£500 but it's only a small photo you put on so that's a rough estimate.

 

I'm a member of a private forum for the cleaning industry with loads of guys on it that do this type of work, professional guys who will invoice you correctly so you can pass the cost to Kwik Fit. I'm sure someone will be local to you.

Edited by Andyorch
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Please do not PM personal information...if in doubt contact Admin.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Kwik Fit have a net worth of -£20,000,000... The only way they can stay in business a little longer is by over charging, and doing minimal work, employing the cheapest employees with minimal experience.

 

My local Kwik Fit was a ghost town on Saturday, with their teenage employees sitting on desks with nothing to do.

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Hi WrathofKain,

We would like to look into this further for you but require some details to identify your vehicle and any correspondence the team has already had with you to date in relationship to this matter.

Please can you provide your vehicle registration number and the Kwik Fit centre that you visited. If you would prefer not to post this information here, please send us a private message.

Kind regards,

Kwik Fit Customer Services

  • Haha 1
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Hi WrathofKain,

We would like to look into this further for you but require some details to identify your vehicle and any correspondence the team has already had with you to date in relationship to this matter.

Please can you provide your vehicle registration number and the Kwik Fit centre that you visited. If you would prefer not to post this information here, please send us a private message.

Kind regards,

Kwik Fit Customer Services

 

I cannot PM you at the moment due to the website requirements.

 

Can you advise of an e-mail address and a contact telephone number. I will also put all the detail into a formal letter for you.

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You can PM me Wrath and I will pass on the details to KFS.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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I am thinking of using social media as its a small city and given my work place is right next door to the Kwik Fit

and have hundreds of colleagues who probably use them that I should throw off the gloves and really go at them on this.

 

 

Be very careful about shouting things in public that you can't prove.

 

 

Talking in a professional manner, filters don't just loosen by being touched or knocked, so what you are suggesting is that someone deliberately loosened your filter. There is no way in the world you would be able to prove such a thing.

The only other thing is that it was in the way so they removed it, fitted the exhaust and then replaced it but did not tighten it fully.

 

 

Make sure you are watertight before opening yourself up to serious problems.

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Be very careful about shouting things in public that you can't prove.

 

 

Talking in a professional manner, filters don't just loosen by being touched or knocked, so what you are suggesting is that someone deliberately loosened your filter. There is no way in the world you would be able to prove such a thing.

The only other thing is that it was in the way so they removed it, fitted the exhaust and then replaced it but did not tighten it fully.

 

 

Make sure you are watertight before opening yourself up to serious problems.

 

 

I haven't at any point suggested it was malicious not sure where you are picking that up. If I suspected criminal activity then I would be involving the police.

 

I simply set out the circumstances and facts as I see them. And I will of course point that out when I "shout". After that its up to the individual to decide from themselves. I believe I am protected as a consumer and can voice my opinion on the matter if not then there is very little point even having this forum.

 

Based on the info i have provided I think the only person who might question it any way is someone connected or affiliated with Kwik Fit.

 

Some work collegues coincidently also suggested what you mentioned above. That someone has removed the filter to gain better access to the exhaust area and didn't put it back on properly. It actually reminded me that the duty manage labored the point that they would use extendable tools etc. and nothing else was touched. Clearly it was something that occurred to him even though it hadn't myself. I wish I had probed them on it more but obviously they would have said no anyway.

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I think I worded my post a bit wrong WoK. I just want you to be careful not to get yourself into trouble.

 

 

If web searches are anything to go by, KF have probably the worse reputation of any car repair chain but don't seem that bothered by it.

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I think I worded my post a bit wrong WoK. I just want you to be careful not to get yourself into trouble.

 

 

If web searches are anything to go by, KF have probably the worse reputation of any car repair chain but don't seem that bothered by it.

 

No probs m8. And I agree from what I saw in my searches on KF is pretty damning.

 

One that struck me was someone saying that the garages are stocked full of inexperienced kids who have no idea what they are doing and no training. That was something that jumped out at me when I was at their garage was the ages of the lads. They clearly knew who and why I was there and there was a huddle of them in heated debate or giggling ..... was like being back at school in the playground.

 

I am keen to see how KF handles this. If its positive I will acknowledge that otherwise ....

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