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Everything posted by scaniaman

  1. Update. My bank statement arrived the other day and despite their promise of a refund, it fails to show up. Rather as i expected.
  2. Update. The other day a hand written envelope arrived containing a credit card looking thing. It appears this is a voucher(for£10????) in compensation for all my problems with Clairs. Very professional--I don't think so.
  3. Your first "clairs" logo was the site i used to order. Never read terms of sale----does anyone?? Found out later that Dundee (kingsway) store had stock. Could not collect because i can't drive due to a broken arm. Judging how this firm is run, i doubt if they have the savvy or willingness to execute something so simple as to bung the goods in a jiffy bag and post it out----probably not allowed to.
  4. Goods ordered direct from website. Paid by CC. Goods not sale items. Clairs say problem with warehouse system to blame ????? No explanation as to why they can't send from Dundee. I had to go through a third party to get any contact with them at all. The three stores nearest me did not stock these items and staff not trained to be helpful.
  5. Having a very bad experience with this firm. Ordered goods on13/12/2021 and only one item arrived this week. They won't answer the phone and ignore emails, even their online form. They say other items not in warehouse but refuse to post these items from their Dundee shop which does carry stock. What did arrive was of poor quality. Don't know what to try next as they ignored request for a refund.
  6. For some time now many brands of cigarettes are packaged in the came coloured packaging, with only small print differentiating the brands. I was given the wrong brand by Asda but didn't notice it until the next day. When i returned to the store they refused to exchange or refund as i think they should under CRA (2015) Even although the mistake was made by their employee. i am out of pocket by £30+ . According to Asda their company policy over rules the CRA and any mistakes should be found by the customer before leaving the store.
  7. UPDATE Flux put my insurance through an outfit known as Pen Underwriting who are acting for insurance company L&G. Claims against Pen are handled by another outfit called the Direct Group. Eventually, a loss adjuster was appointed and we gave him full details of the theft and a list of items stolen. As far as I can determine, they sat on my claim for about 6 weeks before contacting their jeweller to value the stolen items. After the jeweller submitted their valuation there was another period of inactivity. After several phone calls and emails, they eventually passed the claim to the insurance company on 18th November. I was informed payment would take up to 7 working days. Today, a derisory payment was transferred into our bank account. OVER 6 MONTHS after the robbery occurred. This delay is totally unacceptable, especially considering the toll it has taken on my very ill wife. Should I report them to the FSC, as I firmly believe this delay was deliberate.
  8. You don't say how your son paid for the car. Was there a credit card or HP involved in any part of the payment ??
  9. Can't speak for Peugeot but since they are a sister company of Citroen I have considerable experience of their new car warranty. Maker will only pay for 1 hour of mechanics time to investigate fault---customer must pay the rest. According to Arnold Clark anyway. It certainly would not cost anything like £800 to check master cylinder. Get rest of system checked out first before authorising removal of clutch.
  10. Looking for Car or house insurance, then Adrian Flux will give you a very keen quote. When you try to make a claim they wash their hands of you, and punt you off to some underwriters who don't want to talk to the public directly. Phone calls to their night number are sometimes not passed on to the daytime operatives and in fact sometimes not recorded. They fail to recognise the Consumer Protection Rules for this country in that when you buy insurance from them, then the contract is between THEM and YOU. They are reticent to obtain police crime report from the police. Like many insurance vendors, you never know how good or bad they are until you raise a claim-----then the truth comes out. Be very wary if you intend to deal with this company. They are telling me my house insurance claim is void because I can't prove my house was broken into !!!
  11. I'm confused here. One comment says tread below 1.6 mm and other comment says fault is on inner side wall---which is it?? Also, any half decent dealer should not be selling a 13K car with tyres remotely near end of life. Had I seen an MOT advisory prior to purchase, it would have been a condition of sale that advisories be rectified.
  12. Please settle argument with local garage . Lady bought car from dealer and engine blew up about 3 months later. Garage guy says Trading Standards says dealer only responsible for first 28 days, but on this form it suggests the CPA gives up to 6 months protection. What is the precise time For CPA protection ??
  13. Can you prove to dealer that they are the tyres that were on car at time of sale ?????: Many dealer warranties exclude glass & rubber.
  14. Goods purchased in store and paid by CC. No problem with refund by Morrison. Like many of my generation, being stonewalled is not acceptable.
  15. Morrisons supermarket sell clothing under the Nutmeg brand. Generally, these goods are of decent quality and not too expensive. There is a fairly wide range. Like other supermarkets, their sizes should be taken with a large pinch of salt. Unfortunately, Morrison's merchandise these clothes through an outfit called Deeset. When things go wrong then your troubles really begin. Deeset won't reply to emails. They operate a confounded automatic phone system where your call is put in a queue. EVENTUALLY, you receive a message that no one is available to take your call. Their shop floor workers are not allowed to order goods in for you and not allowed to phone head office. It's inconceivable that a prestigious company like Morrison's should be involved with an outfit like Deeset, which does no good for Morrison's image.
  16. You can still claim via Visa Debit card, but bank will resist and say you can't. Contact Visa direct if bank won't help.
  17. You may have something there re windscreen cleaning products. I have exactly the same problem
  18. Thanks for your usual helpful input Hammy.
  19. Many thank you's for that DX. Will follow this up.
  20. Would you accept 34% of your wages??? My claim was raised through the "Simple Procedures" part of Small Claims. I followed the courts instructions to the letter, and then this sheriff makes a mistake in the papers he read. He failed to read the whole claim as set out in their form, but instead focused on an invoice relating to the claim but NOT part of my claim.
  21. On his site people are frequently advised to follow CRA and take errant traders to the small claims court. Success rates appear to be most encouraging. Yesterday, I took a rouge motor trader to a SCC at the local sheriff court, and because of a major error by the sheriff, my claim was reduced by over 66%. What can i do ? Scottish Law
  22. Enough is enough before I land in the loony bin. Going back to big tub and washing board !!! New machine has started to vibrate really violently and it sounds like a car with the big end bearings well gone.
  23. And so it came to pass, and the white van men arrived unannounced as I was having breakfast. This time they call themselves Expert Logistics. They unpack a beautiful black washing machine and bring into house, whereupon the young lad set about installation. There has been a lot of crossing of fingers and touching of wood, but it appears that, at long last I have a new washing machine that actually works as it should. Hope it doesn't break down as I am informed a call out charge is £119 !!!!!
  24. I can't buy the shirts I want from the popular internet stores ( or local shops). After searching the net more fully I came across the C&A website. This website is in English and displays a selection of shirts I want to buy and in my very large size. I tried to order a couple. When I got to destination address (what country) I discovered C&A don't deliver to the UK. Deliver to nearly all Europe. What happened to their UK stores?? Matalan sell Morley shirts that are designed to suit me but only go up to 2XL. Is there a C&A Outlet shop in UK.??
  25. You aint not never gonna believe this- --The Panther van had it's tyres slashed during the night and Mc Connachies (pert of AC !!!) could not repair it timeously (in this day & age) They didn't see fit to hire a van for the day?? So, next morning AO delivered my new machine -- -great, and the guys agreed to remove the faulty machine. Ah Ha, new machine was badly damaged when packaging removed, so had to be taken away. Eventually, a subby of Panthers came to uplift the faulty machine, and were not happy chappies when told to uninstall. One guy phoned his boss to see if insured to do this work?? then phoned again to say water not turned off- --he didn't know it was shut off at a valve. You couldn't make this up could you!!!!!! AO is bringing another new machine on Friday - --just have to wait & see what state this is in when unpacked. So we have just to wear our manky clothes for a few days- ---but worse-- -Wife can't have a bath as Fife Council don't have the funding to send a social worker out to bathe her since she became disabled. Anyone want to know the real meaning of hassle & stress ????
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