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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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is it 6 calendar months or 183 days for faulty goods return


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Hi all,

 

Just a quick query really, I bought an Asus Memo Pad on 17/12/2013 at 14.13. Last night at about 10PM, it stopped working, I am unable to do anything with it, it doesn't respond to any touch commands at all, and as the store closed at 9PM, I couldn't take it back.

 

I've just taken a trip to PC Ripoff to get a replacement, but as I was 10 hours over the 6 months, they can only send it off to Asus to be repaired. I can do that myself, and it would probably be quicker

 

I tried to argue about the Consumer Act 2008, 6 months rights, blah blah blah, but they wouldn't have it, as it is past the 6 months.

 

Is there anywhere in the Consumer Act that states it is exactly 6 calendar months or 183 days ?? If so, can someone point me in the right direction.

 

Cheers muchly,

 

Sacha

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SOGA. Repair, replace, refund after 6 months. At the discretion of the retailer. Although i would issue a complaint as its only 10 hours over the 6 months. That to me sounds like someone being really anal about it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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SOGA. Repair, replace, refund after 6 months. At the discretion of the retailer. Although i would issue a complaint as its only 10 hours over the 6 months. That to me sounds like someone being really anal about it.

 

Hi Renegadeimp,

 

Thanks for the reply, I was hoping it would be the 183 days, as that gives me until the store closes today to get it replaced.

 

It was both the store manager and customer services on the phone who were being anal, I did state that the store wasn't open last night so I could get it back before midnight, but all that was quoted back to me was a repair by Asus was all they could do.

 

I do buy a regular amount of equipment from DSG to do with laptops, PC's and printers, but after this morning, I shall not be doing that again.

 

Thanks for help so far.

 

Cheers,

 

Sacha

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soga is your friend here

 

not sure about the other stuff that has mentioned here

 

outside of 6mts

its for you to get a report done

detailing the fault

and concluding it is a manu fault.

 

nothing to do with the manu at all

its for the retailer to sort out

and decide the best option

 

repair, replace , refund.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm not aware of any SOGA rules which lays down 6 months - or any other period for returns or for the expected lifetime of goods. Or any other legislation.

 

The SOGA rule contained in s.14 is that goods must be of satisfactory quality and must remain so for a reasonable time.

 

The contractual rule is that if the above rule is breached in that there is a defect which deprives you of the entire benefit of the contract, then you may insist on a replacement or a refund. If it is not such a fundamental defect then you have to accept damages.

 

I would say that a computer which fails after 6 months has given you some service and so you would probably have to settle for a repair or for the value of the computer less 6 months off its expected life - say, 4 or 5 yrs.

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Hi everyone,

 

Thanks for all your replies, I seriously thought that if an item was under 6 months when it went faulty, you could get an automatic replacement with the retailer, but obviously not so it seems !!!! You learn something new everyday !!!

 

I've got in contact with Asus, I've received an RMA number, just waiting to hear from the courier who will pick it up.

 

Thanks bankfodder for that information, when you read on other consumer sites, they seem to imply that six months is an instant refund or replacement, no questions asked !!!!

 

 

Rebel11, I paid £120 cash for the Asus Memopad, and up until last night, have had no problems with it whatsoever

 

Deadyankee, I realise now that there isn't any legislation about time limits on either refunds, replacements or repairs apart from the 6 months onus of proof of fault.

 

Thanks again everyone for the insight on consumer protection against faulty goods !!!

 

Sacha

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are asus repairing for free then?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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when you read on other consumer sites, they seem to imply that six months is an instant refund or replacement, no questions asked !!!!

 

Yes. It's very sad.

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Hi dx,

 

I'm assuming so,

 

I did a couple of tests that the advisor asked me to do over the phone who stated that it appears faulty,

I was then sent an email with a website link to fill in a RMA, and

 

in the T&C's (yes I did read them !!!!), it states that all returned items are tested, and if faulty,

either a repair or replacement will be made, along with return postage.

 

If the fault is found to be done by me, or through general wear and tear, then a charge of £35 is made for the inspection,

with additional charges for parts and labour if repairs are to be made at my request, plus return postage.

 

I have taken photos of my Memopad in it's current condition,

it looks almost brand new as it's been in a protective leather case since I got it,

just in case there's a rogue repair worker !!!!

 

Hi Rebel11, I got into a bit of financial trouble in the past with credit cards, that are now all sorted, so I am doing my best to keep away from them, even with the protection they offer under section 75.

 

Cheers,

 

Sacha

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looking good then

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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